CVSL Ltd Reviews 

406
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and clear communication, making the entire process easy and stress-free. Many people highlight the outstanding service, noting its efficiency and the personalized support received. The company is highly recommended for its smooth operations, with delivery often being prompt and even earlier than expected. People frequently expressed satisfaction with the competitive finance offers and the seamless process of finding the right vehicle that met their needs. Reviewers also consistently highlighted the quick and thorough nature of the entire leasing experience, from initial inquiry to final delivery.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Reviewers mention positive feedback about service, consistently highlighting excellent customer support and a... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the exceptional communication... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting incredible turnaround... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service throughout. Contacted CVSL at the end of August. Delivery was very prompt, and 6-8 weeks earlier than expected. John Dennis has been my only point of contact throughout the... See more

Rated 5 out of 5 stars

A huge thank you to Tony and the team. Fantastic experience from start to finish. I explained my requirements and budget and CVSL didn’t disappoint. They found the perfect car with upgrades on my... See more

Rated 5 out of 5 stars

Great service fromJohn Dennis at CVSL ltd when leasing my new Audi A3. Really helpful with the process of sourcing the right car and deal, keep me regularly updated on delivery etc, made the whole pro... See more

Rated 5 out of 5 stars

A great experience from start to finish. John was so helpful and whenever I had any questions he got back to me really quickly. There was a slight hiccup when the VW factory had stopped making the col... See more


Company details

  1. Leasing service

Information provided by various external sources

Contract hire quotes, vehicle funding & car leasing from CVSL. Use our vehicle quotation system to get instant contract hire or personal leasing quotation on any make and model of vehicle within seconds.


Contact info

5.0

Excellent

TrustScore 5 out of 5

406 reviews

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5.0

All reviews

(406)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience very professional

Excellent experience very professional, fab quick communication. Nothing further to say apart from brilliant.

4 September 2024
Unprompted review
CVSL Ltd logo

Reply from CVSL Ltd

Thanks for your review, we really appreciate the feedback and hope to look after you further.

Rated 5 out of 5 stars

Have always had great service

Have always had great service - I manage our minifleet and have ordered a few vehicles through CVSL now.
We have mainly dealt with Tim, which has been useful to have one main point of contact.
Have always had fast responses and competitive prices

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Just ordered a Q3 Sportback 2025 from…

Just ordered a Q3 Sportback 2025 from CVSL . John Dennis has been absolutely superb throughout ! Helpful , friendly and kept me updated throughout explaining everything in detail . I have only used one other lease company prior to using CVSL but given the service to date I shall be staying with them as their rates are super competitive! Thanks John

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Elite Service

Seamless service from start to finish, Marc Spruce is exceptional at what he does and we cannot sing his praises enough! He took away every stress imaginable for us and found us our dream Audi in a very short space of time, thank you. We will no doubt be returning for our next vehicle and highly recommend.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Good service - recommended.

Recently we (the company) utilised the services of CVSL (Marc Spruce) to obtain a new Kia Sportage.
Very good service throughout & Marc Spruce was only too happy to reply to emails - even on his days off!
Highly recommended & will certainly use again.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

I dealt with a member of staff named John Dennis who has been nothing but friendly, professional and very patient while I asked multiple questions about multiple cars!

Fantastic service and would definitely recommend CVSL. Thanks again John.

8 July 2024
Unprompted review
Rated 5 out of 5 stars

We have leased 14 vans through CVSL

We have leased 14 vans through Tim @ CVSL this year and the service has been outstanding every time. Rates are competitive, communication is effective and CVSL have been very flexible with our delivery date requirements.

2 July 2024
Unprompted review
Rated 5 out of 5 stars

5 Star Experience

I recently had the pleasure of working with Tim, and I couldn't be more satisfied. Tim made the car-selection process smooth and stress-free. He answered all my questions with patience and thoroughness, providing clear and comprehensive answers. His extensive knowledge and expertise reassured me that I was in good hands.

Tim kept me informed throughout, providing timely updates and ensuring I was always in the loop. His proactive and friendly approach was refreshing and greatly appreciated. Overall, Tim made the car-buying process easy and hassle-free. I highly recommend him to anyone in search of a new vehicle – you won't be disappointed!

1 July 2024
Unprompted review
Rated 5 out of 5 stars

BMW Lease

Great experience and good customer service through the buying process. Andrew Fletcher was very helpful, i would definetly purchase from them again.

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I began my lease five years ago , Stuart Sinclair brilliantly looked after everything from start to finish - all has gone very smoothly !

He thoroughly explained my options when I started the lease and I have been very grateful for his advice on the next steps .

Catherine

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Recently leased a new car from CVSL

I recently leased a car from CVSL at the Altrincham branch.

Mr. John Dennis dealt with my request who was very helpful and professional explaining from start to finish the procedure and sending over the relevant forms to me to be completed.
The whole thing from requesting the car to being delivered was a seamless process.
Thank you John

Martin Hamlett

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Really good experience

Really good experience , John was very helpful and communication was very good , kept us up to date with how things were progressing through each stage, Delivery was when stated and very smooth , Would recommend

16 May 2024
Unprompted review
Rated 5 out of 5 stars

First time using CVSL for a lease…

First time using CVSL for a lease vehicle. I dealt with a member of staff named John Dennis. Fantastic service, very diligent and friendly with a really good deal on the price. Thank you John for all your help. I Would have no hesitation in recommending CVSL

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from CVSL

Excellent service from CVSL. Marc Spruce worked tirelessly to find the right deal, and somehow managed to secure delivery within 12 weeks when everyone else were advising 6 months delivery.
Marc is fantastic with his communication and makes everything stress free.

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Fantastic service from Tim - lots of clarifying information provided throughout, a clear application process, and great aftercare to date. Would be very likely to recommend CVSL to others.

3 May 2024
Unprompted review

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