Cvsspecialty Reviews 

85
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, most reviewers were let down by their experience overall. Consumers frequently struggled with severe prescription delays and missed deliveries that left vulnerable patients without essential medications for extended periods. Reviewers also found the customer service extremely unhelpful, describing frustratingly long hold times, unreturned calls, and consistently rude staff members. Some reviewers were satisfied with individual employees, noting that certain staff members across the company were polite, professional, and ready to assist. A few consumers additionally mentioned positive experiences with responsive support teams when setting up specific medical care programs and managing treatments. Though these positive encounters occurred, the overwhelming majority faced persistent communication barriers with the pharmacy.

What people talk about most

Customer service

Customers consistently report severe dissatisfaction and frustration regarding customer service interactions.... See more

Service

Customers consistently note negative experiences with service, highlighting serious issues with billing... See more

Delivery service

People report negative experiences with delivery_service, citing severe delays and unreliable shipping... See more

Staff

Clients share negative opinions on staff, frequently citing rude behavior, unhelpful attitudes, and a lack of... See more

Product

Users describe negative interactions with the service, consistently reporting issues with items remaining at... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Everything is wrong with this company and Texas healthcare system. They don't communicate at all. My medication was delivered last week which I've been trying to get approved for since April and I'm s... See more

Rated 1 out of 5 stars

Their specialty is in inefficiency and frustration. I told them never to call me again after 4 phones calls they finally said my order didn't go through 10 days later because of their lack of knowled... See more

Rated 1 out of 5 stars

I am a prescribing physician who has no choice but deal with this company. They shipped the medication on the wrong day, when we clearly cannot receive. This medication should not be left in room tem... See more

Rated 1 out of 5 stars

Absolutely horrible custom service and delivery of medications. If you are doing any specialty treatment or need time sensitive drugs, they will basically let you die or spend thousands of money to pu... See more


1.4

Bad

TrustScore 1.5 out of 5

85 reviews

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No history of asking for reviews

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1.4

All reviews

(85)

64 reviews in the last 12 months

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Rated 1 out of 5 stars

Now I know where morons go to work..

Now I know where moron go to work... i have tried in vain to work with CVS Specialty for over a year, simply because they are the only ones that you can buy injectables from. each and every month if not more often, I get a text to call them about issues with my prescription, I call, and they ask why i called... then for another hour or so, I get bounced around to numerous other 800 numbers. each time they end up stating that there is NO problem they can find. next month, the same thing. this has gone on for over a year. Today, they said... I'm not in their system.
today, i told where they can shove the medicine... hopefully they get the message.

14 March 2024
Unprompted review
Rated 2 out of 5 stars

This site is garbage

This site is garbage. It has no user experience.

You can't save your password in Chrome, so you have to write down the password elsewhere, which means my password got stolen.

Second, you can't get your medication, even with a billing method and $0.00 balance. It says you have to login to the website and pay. Guess what, when you login to the website, there's no where to pay. It doesn't tell you the URL to log into to find the place to pay. I asked support, and they say such a page doesn't exist.

This site is trash and I'm so disappointed my insurance switched me to them. I'll be sure to complain to try to get it switched.

26 August 2023
Unprompted review
Show reviews in all languages. (85 reviews)

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