Cyberport Reviews 

Terrible customer service.

I've been trying to order a laptop from them for the past week worth 1200€. But needed to clarify a few things before ordering. The keyboard was in the German layout QWERTZ and I needed it in English. On the web page it clearly states "if nothing else is requested all laptops are sent with QWERTZ" so I searched and searched for where I can put in that I need a qwerty keyboard. So I called customer service and after 40 Minutes of my life spent on the holding line was greeted by a rude gentleman who couldn't be bothered helping at all. And told me as much as No we are in germany we use german keyboards.

Useless customer service and quality. Don't think I will use them again!

Buggy solution for ios, doesn’t allow to check order status as this bot popup appears in whole screen 😡

I've had my doubts due to the low review score, however, I confirmed that this is most likely due to delays in shipping. Even though I had a slight delay in shipping, my components arrived within 10 days.

The customer support is prompt, I spoke with Daniel. I'll definitely buy again, prices are amazing as well and the experience is seamless.

I would only suggest providing more realistic shipping time.

They Own computeruniverse where I Ordered a PC, after tens of phone calls and emails and after 2 months where they were not responding, managed to get a response (from the mother company CYBERPORT to which the payment was made) that the products was not available and to change my order so I requested a refund which I received so late (after 2 months). They requested bank transfer instead of card payment which helped them not being traced and be able to report the transaction to bank. Very very bad experience!! If i did not insist they would have scammed me.

I have cancelled my order due to the other one ordered in Cyberport. Cyberport sent cancellation confirmation to my email, however money has not been returned for 4 weeks whereas in cancellation confirmation email they say it should be return in 3 working days. Robbers!

I also ordered today and apparently the article was on sale and suddenly no longer available. And they cancelled my order without refunding.

The stock is not up to date when something is on sale.
Hopefully I get my money back.

DONT WASTE YOUR TIME AND MONEY!
The worst customer service ever, they will book your money, over sale the stock, give you delivery dates on a Public holiday! Brag about 3 to 10 day delivery time and never stick to it! buy from here only if you have all the time and money in the world and ready to get rude people answering you!

I had an unfortunate pleasure of ordering brand new AirPods Pro 2 from this store because they had a good deal. However, when the package arrived, I realized that one seal on the box was already torn which meant that someone already tried to open the packaging of the AirPods which, as mentioned before, they advertised as brand new.

Looking for an explanation regarding this issue, I contacted them directly, but I got no response. Perfect customer support.

I'm certain that before the product was wrapped and shipped, someone approved that state of it and didn't care if it had marks or not. As everyone already knows, every Apple product when ordered new has all the seals untouched.

Therefore, I find this very unprofessional in every sense and won't surely order there again!

This is the first time I've seen something like this. To refuse a VAT refund based on nationality. Discrimination in the center of Berlin, simply because you are from Ukraine. We have never heard a legal justification. Just seeing our passport, they directly told us “we are forced to refuse your purchase and refund VAT in the future.” Since we do not know the language, our friend helped us and he is a German citizen who said that for the first time in his life he encountered such a reason for refusal. simply because we are of a certain nationality.

Bought a B-Stock Pro Display XDR and picked it up in Bochum. Discovered a few months later there is a scratch inside the glass panel. You can only see it when shining with a flashlight on it.

Contacted Cyberport, they never e-mailed back. Had to sell the Pro Display XDR with a loss and buy a new one from a Dutch APR. Cyberport doesn’t know anything about service or checking B-Stock products. Never again.

Edit: just received an email where ‘customer Happiness’ is blaming me for not noticing the damage earlier and they will not do anything against it. If you want to lose your money quickly and have a poor customer service, order with Cyberport!

I placed an order for a Starlink unit that was listed as "in stock" 13 days ago but have not received it yet. In addition, I have been billed a second time for shipping. The initial payment was €324.99, which included VAT and shipping costs, and now I’ve been charged an additional €21.84 for shipping, for reasons unknown to me. I have attempted to contact customer service via email to inquire about a VAT refund but have not received a response. I'm hoping we can address and resolve these issues here.

I placed my order on the 5th of July and directly requested an invoice correction for the VAT. After 19 days I still have not received the new invoice. I have send more than 6 follow up emails and they all remain unanswered. Weeks later I still don't have my invoice. It seems like they really do not want to sell. On my previous order I had the invoice within a day or so. I'm very disappointed.

Stay away from those fraudsters, they sold me a laptop that stated 16GB of RAM, but when I opened it to check the laptop's physical properties it turned out that only one board of 8GB RAM was mounted. Don't fall for the low prices they offer. They just don't deliver what they offered you.

simplicity of ordering and the wide range of discounts

A suggestion would be don’t take pre orders you can’t fulfill simple as that

Hello
I ordered a brand new iPhone 13 pro max from the site, but when the phone was sent to me, the phone was not in the original packaging of the Apple company and it was already opened, this is a kind of fraud that you advertise sex and You sell two places, but in the end you send me a second-hand product. I do not recommend buying from this site at all!!!
be careful

Its a bit cheaper than apple but...

Online it said it is available in the store, then I decided to pay by financing, an hour after the bank approved I went to the store to pick it up. In the store was a nice sales representative that told me that I need to wait for a conformation and because it's late it will be tomorrow morning. So the next morning after not receiving a conformation I tried calling cyberport but they hung up on me after a very long waiting time. So I went to the store again but the just told me the bank didn't confirm the transaction yet and that I should go home and wait. This is false advertisement when they say it is available for pickup immediately. I cancelled the purchase and bought it by apple for 20 bugs more with next day delivery. Never again cyberport it's the second time that there customer support was s@#$.