Cyberport Reviews 

The DPD package tracking showed that my order was delivered at my door, during the delivery time I was at home and following it online. The delivery courier hadn't been by my apartment and the parcel was nowhere to be found. I made several phone calls with DPD and Cyberport to inform them what happened but the lines were always busy, so I opted to write an email to both but disappointed that neither of them responded. Hopefully you will improve your lousy customer service because this is an awful experience, I paid for something I haven't received.

Very fast shipping. Good Price. Item as described. Perfect. Thank you.

really poor customer service. Online ordering with status updated. The call center does not know what the status is. Flexibility close to 0 .. sorry ...

Delivery was pleasantly fast and so far the product work as intended!

Avoid buying from them.

After having constant issues with memory temperatures on my graphics card, it was sent for RMA to them.
I was instructed to send original packaging with all accessories included.
After repair, I received just the graphics card in a small box and parts of the card were bent.
Customer service will not provide another RMA and tell me to just ship the card to them on my own cost again. None of the accessories will be provided.
I guess I didn't pay for the whole product, just one part of it...
Horrible service.

The best shop for Foreign Company Shopping. Very fast Shipping. Easy Buying

I made two different orders on this web and both arrive to the Netherlands quick and in good condition. Good price for good quality

Great. Also for international transport.

Very poor service, they informed me item was not in stock a week after I paid. Unacceptable!

My nightmare started with ordering the new iPhone 12 Pro Max with an Apple Abo for 24 months. The delivery was late but this everyone can understand because of the current global situation.
The phone has arrived,used. I contacted the support of c-2circle aka cyberport to sort out the issue. They sent me the return label and i shipped the phone on 26th of december 2020. I thought everything was fine until they took the money from my account. I wrote an email and called and they told me : We didn’t receive the parcel. I was cold as ice because the phone worth is more than 1200,00 €. Then i called DHL and they told me the tracking number where i saw the post bot didn’t found the parcel inside the Pack Station. Then i was calling again and they told me its maybe not scanned but it will be delievered. I was all the time in touch with c2-circle and their support. Filled out the forms,promised that everything will be fine,but i am still paying for this device what i don’t have,what i returned to them!
Until today i got an final answer :

Dear Mr. Meier,

Our partner has just informed us that a package that has been placed in the packing station cannot technically be removed without leaving traces.
A break in the subject would bring traces that were not there.
The station only registered the opening and closing of the compartment by you and the opening by the DHL messenger. It must therefore be assumed that the customer did not put the package in the compartment. No reimbursement can therefore be made.

With best regards
c2 [circle] service team

On monday will report all this to the police because i don’t want to pay for something what i dont have.

I thought this is a reliable company but i am shocked how they cut me off.

Good organised shop, everything is where you expect to find it. Super response during order placement, and permanent information during processing through delivery. Only one minor thing, partial delivery is not always required, only adds to the costs.
I'm totally satisfied with the shop and it's performance and can Highly recommend it to other users.

The order has arrived to the Netherlands in 5 days.

Unpleasant experience. The customer service is super slow and not helpful. I returned a malfunctioning laptop and Cyberport issued the credit note, saying that the money will be in my bank account. But this didn't happen so I contacted them after 1 week and got the answer that everything is ok and that it just takes some time. But it also wasn't there after 2 weeks, so I called again, got the same answer and minutes after the phone call an email saying that I didn't provide my bank account which is causing the delay. I sent them my details and waited. After 3 weeks i wrote them again and received the answer that I'm causing the delay because even after two reminders I didn't provide Cyperport with my bank account details. I wrote back and complained about the treatment and never received an answer. But finally, after almost 4 weeks I have my money back.

Superb, thank you.

Good communication and delivery as promissed. Very pleased with the product!!

I originally thought great, a European site that ships to Ireland with reasonably priced items. Maybe I'll treat myself to a new laptop for work.
Got an update the day after ordering day to say the item has been dispatched, this is fantastic..... or so I thought.
A week later and the only update on DHL shipping is:

"17:02 Local time | The instruction data for this shipment have been provided by the sender to DHL electronically".

The item has not been dispatched as of yet, DHL only notified. I expected better with a shipping fee of €26.99.

Since then I've tried every form on the website for customer service and then some.
I eventually had to go through Twitter where I actually managed to get a response..... which was really vague and evasive and provided no actual help.
Same occurred for Facebook.

Eventually I stumbled across the TrustPilot reviews where I saw an email address to contact that everyone gets in a generic response.

No luck getting any response from this email. Checked spam folder just in case, no response.

Yeah the prices are great but everything after the purchase has been a dreadful experience. I was trying to avoid Amazon, last time I do that.
I am a real customer and the order number is 2004404410 if you care to check.
This is the single worst shopping exerience of my lifetime with only topped by their customer service.

Any responses I've gotten seem generic, evasive and automated.
No item to show for my purchase, down over €1200 and Cyberport evading answers and resolutions.

Cyberport CUSTOMER SERVICE NON EXISTENT.
If there is any advice I can give to anyone shopping from them if you are really desperate is USE PAYPAL!!!!!!!!
At least with their dispute process you will eventually get money back.

**** I've had to tweak and condense this due to all the updates ****
________________________________________________

TIMELINE:
Jan 26th - Item purchased

Jan 27th - Item marked as dispatched (pretty cool) with tracking number.

Jan 29th - Tracking has not updated. Shows the following:

Wed, 01/27/2021, 4:02 pm
The broadcast was announced electronically. As soon as the shipment has been processed by us, you will receive further information.
I contact Cyberport to ask about tracking. No response.
I contact support via contact form - no response.

Jan 30: I realize there is a contact form for English contacts, I use this but still no response.
I try reaching out via twitter.

Feb 1st: I try the English contact form again - no response.
I get a response on twitter but they just share the tracking I have with me again evading my questions regarding it.

Feb 2nd: I contact DHL about regarding unchanged tracking, very fast response informing me Cyberport has has not given them the package yet.
I email Cyberport on the email shared in Trustpilot - no response.
I try FB messenger.

Feb 3rd: I try the English contact form - no response

Feb 4th - I sent a message to the email (again) provided by Cyberport in response to my review - no reply again.
I finally get a response on FB messenger to answers absolutely nothing, completely evasive.

Feb 5th: No answers to date. Now at 9 days since marked as dispatched but not really dispatched.
No movement on tracking and another talk with DHL today has confirmed that Cyberport has not given them the item yet.
I was about to file a PayPal dispute when you are prompted to contact their PayPal email first to resolve.

Feb 6th: No answer from PayPal email. Dispute opened. Maybe someone will finally talk to me. I specifically stated to send item and not a refund.

Feb 8th: All evidence submitted to PayPal. It's like something out of CSI.
Response from Cyberport on Twitter telling me it should be there and I should check with DHL.
Clearly not checking the tracking link they provided which states DHL do not have it or the correspondence with DHL I've shared which states they do not have it.
WORST customer support ever.

Feb 9th: Customer service must only have one person and he must have come back from holidays today because I got an email, a fb message and a twitter message.
Sadly no resolution. They are pointing fingers at DHL and I really don't have the time to wait for a big long investigation.
Gave multiple prompts this day for an update before moving to PayPal resolution but 0 responses.
Escalated to Paypal.
Contacted European Commission for consumers.

Feb 10th: No responses to previous FB / Twitter / Emails. Still no movement on DHL.

Feb 11th: Emails with receipts for each item and stating it will be refunded back to PayPal. No communication just refund, based on previous reviews I expect this to be a painful process.
Reviewed by PayPal and full amount in refund process.
Got one final message on Twitter from Cyberport apologizing for everything on behalf of DHL. Couldn't even take responsibility for their own service.

2 days after I placed an order, and 1 hour after I paid by bank transfer for item 'in stock', they cancelled my order.

It is now 3 working days since my order was cancelled and I have not received my money back.
I contacted them on facebook messenger, the person replied to me but stopped replying once I asked when I will get my refund. I feel like I have been scammed from being ignored by customer service. And they should not sell something in stock if there is no stock.

---------------------------------
Update 4/2 after cyberport reply to review
NO Refund yet
NO Reply to email
This Manuel bot same person who is ignoring me on facebook despite reading messages. Do not believe their pathetic reply to reviews here, you email them, message, phone, still no reply. Customer service does not exist.

Update 5/2
NO Refund
NO Reply to email

Update 7/2
NO Refund
NO Reply to email
Cyberport still has €600 from me on order They cancelled without explanation. It is 10 days (6 working days) since they have my money.

Update 8/2
NO Refund
NO Reply to email

Update 9/2
NO Refund
NO Reply to email

Update 10/2
NO Refund
NO Reply to email
Nearly 2 weeks since payment.

Update 11/2
NO Refund
NO Reply to email
More 'promises' on facebook from Manuel with no result.
Contacted Bank and European Commission.

Update 12/2
Got my refund 15 days after payment+order cancelled
Still no reply to email from cyberport
Maybe someone else I contacted yesterday stepped in who knows.

Everything went well. Cyberport was really good with the order and with the costumer service. I ordered an RTX 3070 and it arrived in two days. Really good!

My order from Cyberport hasn’t been delivered to me - DHL courier made a mistake by writing in the system that he has delivered it to my neighbor (which in fact, didn’t happen, as I haven’t received any written confirmation of that and contacted my neighbor already) and DHL didn’t want to take any responsibility for that. DHL instructed me to contact the seller so he can investigate my case. I tried contacting Cyberport’s support team numerous times - two of my phone calls were unsuccessful due to the fact that the person over the phone couldn’t speak English, and last time I was lucky to finally speak to a person who understood my problem - and told me to write an e-mail describing my problem so they can take action ASAP. I already did it (wrote an e-mail + send contact form twice) - but no one ever contacted me back although it’s been more than a week ago already. The result is that I’ve lost 158€ for my purchase and haven’t received ANY support from Cyberport.

Vielen danke fur dein controller xbox series 2020 and my mobile protect case. Very pleased with the order except of the corona delay. Nothing bad to say.