Cycle Gear Reviews 

1,289
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the fast and efficient delivery service, noting that items often arrive quicker than anticipated and are well-packaged. The staff, both online and in-store, consistently receives praise for being helpful and knowledgeable. People also appreciate the excellent overall service, including the straightforward ordering process and easy returns. However, some people were dissatisfied with product accuracy, occasionally receiving items that did not fit properly or were incorrect. Additionally, while delivery is generally quick, a few reviewers mentioned experiencing significant delays or issues with shipping updates.

What people talk about most

Product

People report ambiguous experiences with product quality and descriptions, with some customers praising... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and reliability. Many... See more

Order

Consumers find order to be positive, often praising the ease of ordering and quick delivery. Many reviewers... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and knowledge.... See more

Service

Customers had positive experiences with service, often describing it as quick, reliable, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Their shipping department is very solid. The product itself was exactly as described by their design team. Two important elements of a good company, but often overlooked. This indicates a company that... See more

Rated 5 out of 5 stars

Cycle gear has an amazing selection of items and they're super helpful online and in store with anything you could think of. I went to the Riverdale UT store and they were super friendly and helpful,... See more

Rated 5 out of 5 stars

The employee's at my home store have always been fantastic even though I'm an older, female, newer rider. They did all the work to order me a new visor online for a helmet they didn't carry in store,... See more

Rated 5 out of 5 stars

Shipping was quick price was just right and the guy who was working at the queen creek location on the 25th was the only guy working and he had my tires replaced and back to me in an hour and a half!... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,289)

130 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love Cycle Gear

Using the website is always super easy and you can guarantee there’s something for everyone on there! My package got delayed after I paid for 2 day shipping and cycle gear was fast to refund the amount for the 2 day shipping. Everything was packaged neatly too!

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Exprience

Friendly, knowledgeable, helpful, and professional staff. The woman and young men who helped me out seemed to know their stuff. This was my first visit to this location and it won’t be my last.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

CycleGear takes care!

Cyclegear takes a lot of care into its packing, shipping, sending, and returns, and it's greatly appreciated and is what makes me choose CycleGear over others every time!

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Why do I even bother shopping elsewhere?

I don’t know why I didn’t just go straight to cycle gear in the first place.
I bought my boots, jackets, gloves, etc. here and received great service.
I couldn’t find the quad block poncho for my phone Model on Amazon or even the quad lock website but duh, why didn’t I check cycle gear first.
They had it for a better price even!
Had it shipped directly to my house since I wasn’t concerned with how well it fit like my apparel.
Showed up quick and all was good.

29 November 2025
Unprompted review
Rated 4 out of 5 stars

The selection of various products was…

The selection of various products was very large and I felt the pricing was reasonable. But, considering my items were supposed to be shipped the next day, it took a little longer to arrive than expected.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Order cancelled, no refund.

Sent me an order cancellation after order placed. Said it was not in stock and I’d get a refund. 2 weeks later and no refund, no item, no happy customer here. You had one job…

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Don’t be like me, go with cycle gear the first time!

I had customer service reach out the minute there was a discrepancy found, issued a refund as well as a small in store credit as a thank you. Completely blew me away considering I just canceled an order with a competitor website for almost the same issue and went to cycle gear for the parts. Competitor had my bike down with no contact for almost 2 weeks and when I reached out they said another 2 weeks on parts. Cycle gear had the parts to my door in 2 days! Had I went with cycle gear the first time I would have only had my bike down 2 days! Don’t be like me go with cycle gear the first time!

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Bellevue Cycle Gear is Awesome!

I prefer ordering and picking up at my local store. The crew here is always knowledgeable and helpful. It also gives me a peek at the latest and greatest stuff and exchange motorcycle stories.

20 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look