Cyclehoop Reviews 112

After waiting a couple of years I was delighted to get a space, but when I went to park my bike someone else was using it. The help I received from CycleHoops was prompt, friendly and persistent when the other person didn't move their bike. I've been out for a lovely sunny bike ride today and it's fantastic being able to park my bike in the hoop rather than carry it up the stairs to my flat and squeeze it into a corner. 10/10 for customer service. Good value for money too.

Reasonably prices and nice people to deal with. Can recommend.

Great response time and customer valued service

I have been a customer for a long time and the bike storage is excellent and they do their best to manage to huge demand and poor usage. Very quick responses over email and great customer service. They just need more in London! I waited years to get a space.

Super convenient and safe bike storage - we need more!

Great bike shed - much better designed than the one my partner uses, and great value.

Excellent bike sheds, and their customer service and processes are fast and efficient too.

The storage is great and the admin team awesome

Fast, friendly and does what they set out to do. Good value rate for a secure bike shed/stand. Would definitely use them in the future where required. Good customer service team too for when contacting them via email.

The service is awesome. They are all super kind, helpful and friendly. The storage place is a great solution to have your bike parked safe near home/office.

I had rented a space in a cyclehoop street cyclehangar for a couple of years, which I have now given up due to moving house. Only had a couple of issues during that time (both of which were self inflicted), the team at cyclehoop were quick to respond with instructions to help me out and very friendly throughout.
Great customer service, thanks guys :)

Communication from a member, felt a bit bossy and unpleasant.

I am sure it was not intended and they were under pressure, but it caused me a lot of stress. They demanded I move my bike immediately as I was in someone else's space, however I was not aware that it wasn't my space. Despite who's error, probably mine, I found the authoritative tone a bit unnecessary and detached.

Great customer service from Anna this morning - she helped tactfully resolve an issue I had and was very speedy, polite and helpful. Thanks again :)

Had a great experience with Cyclehoop.

They are great at responding to queries or questions and handling any issues.

Most recently Anna was very helpful.

Safe place to store your bike, they are popping up everywhere so they are very convenient.

Cyclehoop is a super easy and useful service. I used one of their hangers to store my bike and free up space in my home for several years and always enjoyed it. The hangars feel really secure and are very simple to operate. If you're thinking about getting a space in one, I would thoroughly recommend it.

Simply a fantastic service for a great city like London!

This is more a shout out than a review,overall my experience with Cyclehoop has been smooth but I had an account issue and contacted the customer support team, and was dealt with by Angela who I think was a supervisor or a team lead . Either way she was professional, patient and just an all round lovely person . I hope all my experiences are as pleasant.
Thanks Angela your an asset.

Excellent communication on email to support me returning my key. The service itself is excellent, I had my cyclehoop space for two years and only gave it up because I was moving.

Excellent excellent service from all involved and the hangers are super duper secure too, very helpful friendly back of house staff too
Many thanks

There was a problem with the lock but this was fixed very quickly. Laurence calmed me down as I had not been able to get to my bike. A very professional service and I am glad to remain with the company!