Nothing but aggro trying to get a listing - first, they removed our account because they said our address details were incorrect - THEY ARENT! - We then made another listing, deleted again.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Incredibly swift customer service, knowledgeable & friendly. Precisely what customer service should be like in 2025. These days it is exceptionally rare for a company to respond quickly (via huma... See more
Company replied
I never contacted this company, had never heard of them until they started emailing me with performance reports. I asked that they remove all data about my business from their systems and they obviou... See more
Having browsed my husband's name I discovered his company details were still out there despite having ceased business many years ago. I got in touch with Cyclex and very quickly they did essential che... See more
Company replied
Company details
Information provided by various external sources
Cylex is an online business directory. Our aim is to connect companies and customers. Business owners can take advantage of our free basic entries, as well as our Premium Entry feature to promote their companies online and gain more customers. Users can check contact details and opening hours of companies. They can also read and write reviews about the products & services of businesses.
Contact info
United Kingdom
- info@cylex-uk.co.uk
- www.cylex-uk.co.uk
3.5
Average
285 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer services
Excellent customer services, very fast response time, can't recommend enough for business advertising such a helpful bunch!
18 August 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello Colleen,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer services and response time. Your recommendation means a lot to us. If you ever need assistance with business advertising again, don't hesitate to reach out. We're here to help!
Best regards,
the Cylex Team
AVOID AVOID AVOID
OMG no amount of utter stupidity can even begin to describe the utter incompetence of this pathetic,stupid half witted,dumb company in Romania.....4 times they removed my listing asking for ID in order to verify with my public liabilty insurance, 4 times Cylex reinstated the listing then removed it again??? These clowns have not a single clue so please please for sanity sake AVOID AVOID AVOID Cylex thinks they are Google but nothing more than a circus run by clowns.I've never got anything from them not 1 single estimate I don't even know why I bothered.
9 August 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello,
We apologise for the inconvenience caused by the recent issues with your listing.
After a careful review, we want to clarify the situation and extend our apologies.
We understand this was frustrating, and we're sorry for any negative experience this may have caused.
We've addressed these discrepancies promptly. Your listing is live and active on our platform. We're committed to preventing such issues in the future.
We understand that your experience has not aligned with our intended level of service, and we genuinely regret any negative impression that may have been formed. We are continuously working to improve our processes and enhance our user experience.
If you have more concerns or need assistance, please contact our customer support.
Best regards,
the CYLEX Team
I’m very grateful for the patience and…
I’m very grateful for the patience and time they show me regarding renewing the website I had so many problems getting it up and running late, give me 100% going through it with me and finally, it’s there every time I sent an email I’ve got a response very quick step by step how to help me I would recommend this site all the best Philip Winnan
4 August 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello Philip,
We truly appreciate your kind words, and we are delighted that we could assist you.
Your patience and time are valued, and we're thrilled to have resolved the issues you faced.
Thank you for your recommendation, and we wish you all the best!
The Cylex Team
Cyclex are removing reviews they dont like
Appalling portal They will remove reviews because companies dont like them.
Propobly they are being paid for favorable reviews and those less are flagged as abuse.
It doesn't metter you had bad experience , cyclex will moderate them so company looks great and clients get mislead to use poor service
27 July 2023
Unprompted review
Reply from Cylex Business Directory UK
Thank you for sharing your feedback with us, and we're sorry to hear about your disappointment. Let us address the points you've raised.
We strive to provide a reliable platform for businesses and users to connect and share their experiences genuinely.
When a company reports a review as abuse, we must verify if the user had a legitimate experience with the reviewed company. This process ensures the fairness and integrity of our platform.
Unfortunately, despite our request for proof of your experience, you couldn't provide any compelling documentation or evidence of a connection with the company reviewed. Moreover, you chose not to engage in communication with the company to resolve any potential issues.
It is essential for us to maintain a balanced and accurate representation of businesses on our platform. We moderate reviews to ensure compliance with our Terms and Conditions, which are designed to prevent misuse and false claims.
Regarding your review on Trustpilot, we must emphasize that it was not justified since you did not comply with our guidelines about abuse reports. Our intention is not to mislead clients but rather to foster transparency and credibility within our community.
We genuinely value all feedback and strive to address concerns promptly and fairly. However, it's important to recognize that each review is evaluated based on the evidence provided and the adherence to our policies.
We regret that you feel this way, but we assure you that our goal is to provide a trustworthy and informative platform for both businesses and users.
If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
The Cylex Team
Customer service
I contacted Cylex to discuss a referral I had received from them and as to how I could edit my Profile. the response time and clear guidance given was first class. My Team can see traffic being generated from them to my website.
25 July 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello Frank,
Thank you for your kind words about our customer service at Cylex!
We're thrilled to hear that you found our response time and guidance top-notch.
We're glad your team is experiencing increased website traffic from the referrals.
If you need further assistance, feel free to reach out anytime.
Have a great day ahead.
Best regards,
The Cylex Team!
Very professional team
We had a fake review on Cylex,The team at Cylex worked really well with us to resolve the issue. I must thank everyone who helped us.
6 July 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for sharing your experience.
We value your feedback and remain committed to providing excellent service to all our customers.
Have a great day ahead.
Best regards,
the CYLEX Team!
Many thanks excellent communication and…
Many thanks excellent communication and service 5*
17 July 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello Sarah,
Thank you so much for taking the time to share your feedback!
We're thrilled that you appreciated our customer support team. Customer satisfaction is our top priority, and we're delighted that we were able to meet your expectations.
If you need any further assistance, feel free to reach out. We look forward to serving you again!
Best regards,
the CYLEX Team
Great customer service
Very prompt response to my query and professional service with immediate action. I am impressed with the customer service.
14 July 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello Ewelina,
Thank you for your lovely review! We're thrilled that our prompt and professional service impressed you. Your satisfaction is our top priority, and we're delighted to have met your expectations.
If you need any further assistance, don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
the Cylex Team!
Had a poor user experience with this…
Had a poor user experience with this company. Unfortunately it has been like leading the blind. They do not do their research. Ask irrelevant questions. Ask you questions and when you answer them they are still wrong. Really disappointed.
14 July 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello,
We appreciate your feedback and we apologise for any inconvenience caused and want to assure you that we take your concerns seriously.
Our aim is to establish a secure connection between individuals contacting us and the businesses they claim to represent. For verification purposes, we kindly request documentation such as an invoice or bill displaying the business name. Rest assured, we treat all information provided with strict confidentiality, sharing it only within our company.
We have thoroughly investigated the matter and believe we have already resolved the issue to your satisfaction. We value your feedback and sincerely hope you will reconsider your rating based on the steps we have taken to address your concerns.
Once again, we apologise for any inconvenience and assure you that we are committed to providing a better user experience. If you have further questions or need any assistance, please don't hesitate to reach out to us.
Thank you for your understanding and we look forward to serving you better in the future.
Best regards,
the Cylex Team!
Very good customer service
Very good customer service - prompt and helpful. Would recommend.
14 July 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello Sally,
Thank you for taking the time to leave such a positive review about your experience with our customer service team. We greatly appreciate your kind words and recommendation.
Best regards,
the CYLEX Team
Swift and professional response!
I contacted the Cylex team regarding an out of date entry. They responded within 24 hours. My first email was sent on a Sunday afternoon. By the following Tuesday the matter was resolved.
Excellent and professional response and action.
Very much appreciated!
2 July 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello!
Thank you for your positive feedback! We're glad to hear that our team was able to assist you promptly. Your satisfaction is our priority, and we're always here to help. If you have any more questions or need further assistance, please don't hesitate to reach out.
Have a wonderful day!
Best regards,
The Cylex Team!
Reply from Cylex Business Directory UK
Hello!
Thank you so much for your feedback. We really appreciate it.
Have a great day ahead.
All the best,
The Cylex Team!
Had a dreadful experience with a…
Had a dreadful experience with a company, and even though they managed to get my review looked into, Cylex did not back down and posted again once they had all the information.
Most review companies seem to back down. Well done allowing the truth to be posted.
Great feedback too
29 June 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello!
Thank you for your positive feedback! We're glad to hear that our team was able to assist you promptly. Your satisfaction is our priority, and we're always here to help. If you have any more questions or need further assistance, please don't hesitate to reach out.
Have a wonderful day!
Best regards,
The Cylex Team!
A very quick response to my request
20 June 2023
Unprompted review
Reply from Cylex Business Directory UK
Thank you for your review! We're delighted to hear that you're happy with our services. Providing prompt assistance is important to us, and we appreciate your feedback. If you have any more requests or need further support, feel free to reach out. We're here to help.
Have a great day!
Best regards,
The Cylex Team!
The Cylex Support Team is very helpful
The Cylex Support Team is very helpful! Thank you for your prompt assistance!
23 June 2023
Unprompted review
Reply from Cylex Business Directory UK
Thank you for your positive feedback! We're glad to hear that our team was able to assist you promptly. Your satisfaction is our priority, and we're always here to help. If you have any more questions or need further assistance, please don't hesitate to reach out.
Have a wonderful day!
Best regards,
The Cylex Team!
Cylex Customer Service wonderful🌟
Cylex customer service is fast and efficient how refreshing thanks 🙏🌸🙆
20 June 2023
Unprompted review
Reply from Cylex Business Directory UK
Thank you for your kind words and positive feedback regarding our customer service. We're delighted to hear that you found our response time and efficiency to be refreshing.
Have a great day ahead!
Best regards,
The Cylex Team!
My x partner had my address down as a…
My x partner had my address down as a place of his company this was false information so I got in touch with cylex business and they removed the false information off the sight thank you for your quick response
15 June 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello!
Thank you so much for your feedback!
We appreciate your time and effort in sharing your thoughts with us.
Kind regards,
The Cylex Team!
One of my listings needed updating
One of my listings needed updating. The Cylex team stuck with me during the updates and all worked out fine.
Thank you.
18 May 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello!
Thank you so much for your feedback. We really appreciate it.
Have a great day ahead.
All the best,
The Cylex Team!
One email and my listing was updated no…
One email and my listing was updated no problem !
4 May 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello!
Thank you so much for your feedback. We really appreciate it.
Have a great day ahead.
All the best,
The Cylex Team!
Cylex who?
This company has listed my details without my consent! I have never signed up or given them permission to used any of my information.
28 April 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello!
Thank you for your feedback.
We have millions of listings which we try to keep up to date, but as you can imagine is not always so easy.
This is why we encourage everyone to manage their own listing.
Our services are free and we try to offer support (by email, social media, etc.) to all of our customers. On each page, at the bottom, we have an ‘About us’ part and all our social media pages. If you click on either of them, we always answer all the requests.
Also, all the listings can be claimed anytime by using the "Claim this business" button or if you don't own the business, we have a "Report incorrect data" button as well, on the company profile.
Our goal is to help business owners promote their products and services, connect with other businesses and most importantly stay in touch with their customers.
If you are aware of any incorrect details listed on our website, please email them at info@cylex-uk.co.uk and we assure you that this matter will be handled as soon as possible.
Should you need any more help, please let us know.
Have a great day ahead.
Best regards,
The Cylex Team!
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