Cyxus Reviews 195

TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Worst experience ever. Ordered a pair of glasses for my husband on sept 16, order number CY38739, but haven’t received my order yet. When asked for refund, they said going to deliver soon, but haven’t... See more

Rated 4 out of 5 stars

Pretty much as pictured on the website. I got two (2) glasses recently and they are of good quality. I picked a quite simplistic & subtle design blue light blocking glasses (Rimless & Half rim varia... See more

Rated 3 out of 5 stars

I loved the pair I got on amazon years ago but could not find the same frames there so ordered direct. Was disappointed because I paid for anti reflective blue light blocking and while the blue light... See more

Rated 3 out of 5 stars

It seems the glasses really do block blue light and glare, and my eyes get much less tired after working at the computer all day. Super! I ordered the glasses, but the Joanie 8148 model turned ou... See more

Company details

  1. Glasses store

Written by the company

Cyxus® is a professional American eyewear brand who designs computer glasses, polarized sunglasses, reading eyewear, gaming glasses for men, women and kids since 2009.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

195 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very good service and excellent…

Very good service and excellent package. Everything is included, cleaning cloth and a blue light tester so you can see that it works. The only problem is that the glasses are too big for my face, it's not a big deal since I'm just using them indoors.

12 January 2022
Rated 1 out of 5 stars

I placed my order November 26

I placed my order November 26, 7 days ago, and it hasn't even shipped yet, though the payment has been processed. I can't give a great review unless I have the product. I'll gladly send another review if/when I get what I order.

3 December 2021
Rated 1 out of 5 stars

I didn’t receive the glasses, I don’t think I’m gonna receive it!!

I live in Norway and I ordered a glasses at November 2nd. I paid extra for the fast delivery, I haven’t received anything. I’m not sure if I’m gonna receive it or not. I got update on the singpost website : “ Arrival at Destination Post (Country: NO)” at November 14th, so I think I’ve been scammed, I don’t think a packages would take 9days to get to the destination inside of the country.

23 November 2021
Unprompted review
Rated 4 out of 5 stars

Great product, Good customer service/correspondence

Pretty much as pictured on the website. I got two (2) glasses recently and they are of good quality. I picked a quite simplistic & subtle design blue light blocking glasses (Rimless & Half rim variants) which compliment my face quite alright.
Everyone has been admiring its look on my face 😎👍. On the delivery part, it took 30+ working days which I wasn't too happy about but it's prolly due to the shipping distance (from their warehouse to NG).
Overall, Great product, Good customer service/correspondence!!!

15 November 2021
Unprompted review
Rated 5 out of 5 stars

Very good quality

Exactly as described very good quality, would pay more for these than a lot of designer brands. I picked a Very basic subtle design but they compliment my face shape and undertones very well. Delivery was within 7 working days

5 October 2021
Rated 1 out of 5 stars

I never received my order,Sent multiple…

I never received my order,Sent multiple emails.
I have not received it yet a request for a refund has been requested!!!

14 September 2021
Cyxus logo

Reply from Cyxus

Sorry for the long waiting time, our logistics shows that the glasses have arrived and received on September 12th. Please check again, our customer support will communicate with you soon.

Rated 1 out of 5 stars

Still have not gotten my order

Still have not gotten my order. I finally got it - but I only received one pair of glasses. I ordered 3 and paid for 3 but only got 1 pair

13 September 2021
Cyxus logo

Reply from Cyxus

It shows delivered now, the tracking number is: 420606119214490270334903764418

Rated 3 out of 5 stars

Look if the glaseses you want to purchase is in the correct continent so you dont have to pay additional taxes

After orderingen to pairs of glaseses I got an email, where it said I had to pay more in taxes because one of the glases was in a chinese warehouse and not in the EU(Where I live). So just make sure that the glaseses you want are in the correct warehouses.
I was not intereresret in paying more, so got my money back, so Thank you Cyxus!

30 August 2021
Unprompted review
Cyxus logo

Reply from Cyxus

We are very sorry for the bad shopping experience. Our customer service support will communicate with you to solve tax and shipping issues. And we promise to continue to improve user experience while ensuring high-quality eyewear.

Rated 1 out of 5 stars

Said shipping would take 3-7 days

Said shipping would take 3-7 days, it's been 16 days and I still don't have the product. This caused me a huge inconvenience since I had purchased this as a gift for a friend.

14 August 2021
Unprompted review
Cyxus logo

Reply from Cyxus

We are very sorry to bring you a bad shopping experience. Some products need to be sent from overseas warehouses because our warehouse is out of stock, so additional delivery time has occurred. If you receive a product that exceeds the expected delivery time, please contact our customer service and we will offer a small compensation for the inconvenience.

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