D-ENERGi Reviews 

348
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Never easy getting the DNO, Utility Supplier and Contractors all aligned. D-Energi made sure an engineer was on site when needed and the job went very smoothly. Good customer service as well.

Company replied

Rated 5 out of 5 stars

We made a mistake on our initial set up with D-Energy concerning the billing address. Jacob corrected this in under an hour, a pleasant change from "we will respond in five days"!

Rated 1 out of 5 stars

Rhetorical ...Who has ever been billed for ' Transportation charge £ 0.98 per day ' on any of their previous utility suppliers. Who quite rightly understands the billed ' Standing Charge ' element... See more

Company replied

Rated 5 out of 5 stars

I'm not usually one to write reviews however Kendall Marsden deserves a big shout out! There's never been a request that I've sent to Kendall that she hasn't managed to resolve or answer. I don't thin... See more

Company replied

Company details

  1. Electric utility company

Written by the company

Business gas and electricity supplier


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

348 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(348)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have always found D-Energi to be…

I have always found D-Energi to be helpful and like being able to deal with a named individual who is reachable by phone and email. For example, we recently had an existing contract coming to an end and Maddison Davenport in the broker team helped us work through the options for a new supply contract and worked with us, by phone and email, to agree terms that worked with our budget and were competitive with the market.

20 November 2025
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Reply from D-ENERGi

Good morning, thank you for taking the time out to leave such a wonderful review. I have passed this feedback on to Maddison. Thanks Sarah Ramsay (Business Manager)

Rated 5 out of 5 stars

Good Service

We have been using D-Energi for several years now and have always found them to be very professional & competitive with prices. Ben Darlington has been very helpful and always answers any queries very quickly.

19 November 2025
Unprompted review
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Reply from D-ENERGi

Good morning, thank you for your feedback. I have passed this on to Ben. Thanks Sarah Ramsay (Business Manager)

Rated 5 out of 5 stars

Superior service, competitive pricing

D-Energi have been providing my company with great prices and excellent ongoing support for several years. Far better in my experience than we've ever got from more well-known suppliers in the sector. I have no hesitation in recommending them.

11 November 2025
Unprompted review
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Reply from D-ENERGi

Thank you for your review, we are thrilled that you have chose us to be your supplier again. Thank you Sarah Ramsay

Rated 5 out of 5 stars

Never had any issues at all...

Never had any issues and have been with them for years now. Faline Welsh has always been very helpful.

11 November 2025
Unprompted review
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Reply from D-ENERGi

Thank you for your review, I have passed this on to Faline. Thank you Sarah Ramsay

Rated 5 out of 5 stars

I'm not usually one to write reviews…

I'm not usually one to write reviews however Kendall Marsden deserves a big shout out! There's never been a request that I've sent to Kendall that she hasn't managed to resolve or answer. I don't think I've ever waited longer than 24 hours for her to reply! Always so efficient and reliable. Incredible customer service, thank you Kendall!

8 September 2025
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Reply from D-ENERGi

Hello, and thank you for the review. I will pass this feedback on to Kendall. We think she is fantastic too!! Thanks Sarah Ramsay (Business Manager)

Rated 5 out of 5 stars

Overestimated bill issue

I spoke with Tom (Wareing) this morning regarding an overestimated bill which we received despite having submitted our July readings on the portal in a timely manner. Tom was very helpful, polite and professional and said he would reissue the bill using the actual reading. I really appreciate that we are now not overpaying our electricity as we are a charity. Many thanks Tom. Kind regards, Sandra @ ILM

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Lee Doran/Hena amazing staff

I have been dealing with Lee for many years now, this year I also dealt with Hena as well. Both are brilliant and so helpful.
I always use D-Energi and they always make sure they are competitive. I find that I can trust their staff as they give me good advice and guidance.

24 June 2025
Unprompted review
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Reply from D-ENERGi

Thank you for your review, I have passed your feedback on to Hena and Lee. Thank you Sarah Ramsay

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, Faline worked tirelessly to ensure I received the very best rates yet again. Highly recommend supplier 10/10.

23 June 2025
Unprompted review
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Reply from D-ENERGi

Thank you for your review

Rated 5 out of 5 stars

Great communication

Great communication, we have been working with them for many years now. They do have T's and C's but as long as you ask them clearly what you want they are helpful.

13 June 2025
Unprompted review
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Reply from D-ENERGi

Good morning, Thank you for leaving this wonderful review. I will feed this back to Hena. Thank you Sarah Ramsay

Rated 1 out of 5 stars

Utterly unprofessional

Utterly unprofessional, uncoordinated and hopeless customer service.

23 April 2025
Unprompted review
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Reply from D-ENERGi

Good morning Peter, I am part of the management team could you please contact me on 0161 237 3333 and I will see if I solve your query for you.
Many Thanks
Joanne Campbell
Sales Team Leader

Rated 4 out of 5 stars

Happy Customer

We recently renewed both our gas and electricity contracts, and the process with Faline Welsh was smooth and efficient, the new rates are competitive and communication was clear throughout, and any questions we had were promptly answered.
It’s reassuring to know we’re now locked into a cost-effective deal that suits our needs, especially in today’s energy market. Highly recommend for anyone looking to secure reliable and affordable energy solutions.

17 March 2025
Unprompted review
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Reply from D-ENERGi

Thank you for such positive feedback I will pass this on to Faline.

Rated 5 out of 5 stars

Very efficient and competitive

D-Energi has just sorted out the electric contract for our business. I got a very friendly and efficient service from start to finish. The whole process was very straight forward and she was able to find us a cheaper and better deal than numerous other suppliers. Communication was timely with no issues. Thank you Hena Ahmed

7 April 2025
Unprompted review
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Reply from D-ENERGi

Thank you so much for a lovely positive review. I will pass this on to Hena!

Rated 4 out of 5 stars

We have always had a good service from…

We have always had a good service from D-energi and it is really good to speak to an operator if you ring with an enquiry

7 March 2025
Unprompted review
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Reply from D-ENERGi

Hi Rachael, thank you for your review. We are so glad that you have always received good service. Kind regards, Sarah Ramsay Business Manager

Rated 5 out of 5 stars

Swift responses

I have to say that I am impressed with the swift answers that was given to my urgent requests by Jacob.

30 January 2025
Unprompted review
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Reply from D-ENERGi

Good Afternoon,

Thank you for taking the time to leave a review. Do not hesitate to contact us further with any queries, where we would be more than happy to assist.

Thank you,
Benjamin Richards-Jubb,
Customer Services Manager

Rated 1 out of 5 stars

One of the worst energy provides we’ve…

One of the worst energy provides we’ve used. They add additional chargers and the rates they charge are extortionate.

16 January 2025
Unprompted review
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Reply from D-ENERGi

Good Afternoon,

Thank you for taking the time to leave a review.

Can you please provide us with your account number or site postcode and we can investigate into this case for you.

Kind Regards,
Benjamin Richards-Jubb
Customer Service Manager

Rated 5 out of 5 stars

Competitive - aways

I got 4 independent quotes and again I have found D-Energi to be the most competitive. I believe this is about 15 plus years with them and each renewal they come out the best

7 November 2024
Unprompted review
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Reply from D-ENERGi

Thank you so much for the 5 star review and for renewing for another term with us! I will feed this back to your account manager too 😊
Many Thanks
Joanne
Sales Team Leader

Rated 5 out of 5 stars

Great Team

Great Team! Extremely responsive and kind. they have each others backs when one of them is away meaning a seamless transition in service.

6 November 2024
Unprompted review
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Reply from D-ENERGi

Thank you for taking the time to leave a 5 star review. I will feed this back to the team.
Many Thanks
Joanne
Sales Team Leader

Rated 4 out of 5 stars

Luke Burns has been incredibly helpful…

Luke Burns has been incredibly helpful through the process, matching a price found with a competitor as well as being very responsive to questions.

9 October 2024
Unprompted review
D-ENERGi logo

Reply from D-ENERGi

Good Afternoon,

Thank you for taking the time to leave a review. I will pass on your feedback to Luke. Do not hesitate to contact us further with any queries, where we would be more than happy to assist.

Thank you,
Benjamin Richards-Jubb,
Customer Services Manager

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