Never easy getting the DNO, Utility Supplier and Contractors all aligned. D-Energi made sure an engineer was on site when needed and the job went very smoothly. Good customer service as well.
Company replied
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Never easy getting the DNO, Utility Supplier and Contractors all aligned. D-Energi made sure an engineer was on site when needed and the job went very smoothly. Good customer service as well.
Company replied
We made a mistake on our initial set up with D-Energy concerning the billing address. Jacob corrected this in under an hour, a pleasant change from "we will respond in five days"!
Rhetorical ...Who has ever been billed for ' Transportation charge £ 0.98 per day ' on any of their previous utility suppliers. Who quite rightly understands the billed ' Standing Charge ' element... See more
Company replied
I'm not usually one to write reviews however Kendall Marsden deserves a big shout out! There's never been a request that I've sent to Kendall that she hasn't managed to resolve or answer. I don't thin... See more
Company replied
Business gas and electricity supplier
D-ENERGi Business Complex, United Kingdom
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I have always found D-Energi to be helpful and like being able to deal with a named individual who is reachable by phone and email. For example, we recently had an existing contract coming to an end and Maddison Davenport in the broker team helped us work through the options for a new supply contract and worked with us, by phone and email, to agree terms that worked with our budget and were competitive with the market.

Reply from D-ENERGi
We have been using D-Energi for several years now and have always found them to be very professional & competitive with prices. Ben Darlington has been very helpful and always answers any queries very quickly.

Reply from D-ENERGi
D-Energi have been providing my company with great prices and excellent ongoing support for several years. Far better in my experience than we've ever got from more well-known suppliers in the sector. I have no hesitation in recommending them.

Reply from D-ENERGi
Never had any issues and have been with them for years now. Faline Welsh has always been very helpful.

Reply from D-ENERGi
I'm not usually one to write reviews however Kendall Marsden deserves a big shout out! There's never been a request that I've sent to Kendall that she hasn't managed to resolve or answer. I don't think I've ever waited longer than 24 hours for her to reply! Always so efficient and reliable. Incredible customer service, thank you Kendall!

Reply from D-ENERGi
I spoke with Tom (Wareing) this morning regarding an overestimated bill which we received despite having submitted our July readings on the portal in a timely manner. Tom was very helpful, polite and professional and said he would reissue the bill using the actual reading. I really appreciate that we are now not overpaying our electricity as we are a charity. Many thanks Tom. Kind regards, Sandra @ ILM
I have been dealing with Lee for many years now, this year I also dealt with Hena as well. Both are brilliant and so helpful.
I always use D-Energi and they always make sure they are competitive. I find that I can trust their staff as they give me good advice and guidance.

Reply from D-ENERGi
Excellent service from start to finish, Faline worked tirelessly to ensure I received the very best rates yet again. Highly recommend supplier 10/10.

Reply from D-ENERGi
Great communication, we have been working with them for many years now. They do have T's and C's but as long as you ask them clearly what you want they are helpful.

Reply from D-ENERGi
Utterly unprofessional, uncoordinated and hopeless customer service.

Reply from D-ENERGi
Mark kindly checked out our end of year payment review and sorted our credit out straight away

Reply from D-ENERGi
Always easy to get in touch with. A good service and reasonable prices.

Reply from D-ENERGi
We recently renewed both our gas and electricity contracts, and the process with Faline Welsh was smooth and efficient, the new rates are competitive and communication was clear throughout, and any questions we had were promptly answered.
It’s reassuring to know we’re now locked into a cost-effective deal that suits our needs, especially in today’s energy market. Highly recommend for anyone looking to secure reliable and affordable energy solutions.

Reply from D-ENERGi
D-Energi has just sorted out the electric contract for our business. I got a very friendly and efficient service from start to finish. The whole process was very straight forward and she was able to find us a cheaper and better deal than numerous other suppliers. Communication was timely with no issues. Thank you Hena Ahmed

Reply from D-ENERGi
We have always had a good service from D-energi and it is really good to speak to an operator if you ring with an enquiry

Reply from D-ENERGi
I have to say that I am impressed with the swift answers that was given to my urgent requests by Jacob.

Reply from D-ENERGi
One of the worst energy provides we’ve used. They add additional chargers and the rates they charge are extortionate.

Reply from D-ENERGi
I got 4 independent quotes and again I have found D-Energi to be the most competitive. I believe this is about 15 plus years with them and each renewal they come out the best

Reply from D-ENERGi
Great Team! Extremely responsive and kind. they have each others backs when one of them is away meaning a seamless transition in service.

Reply from D-ENERGi
Luke Burns has been incredibly helpful through the process, matching a price found with a competitor as well as being very responsive to questions.

Reply from D-ENERGi
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