DACHSER Reviews 

Delivery driver was the most helpful, friendly person I’ve come across in a long time. Hughey (not sure how to spell it) was his name. Couldn’t have managed to get the delivery into the house without him. It was an early delivery and he was in top form, nothing was a problem. I hope the company appreciate him. Also had to ring customer service in a couple of occasions and both guys who I spoke to were extremely helpful

Unprofessional and appalling service. 100Kg delivery booked in for today between 8-1pm. Both my partner and I worked from home today and cleared up our calendars from meetings to make sure we could bring the pallet upstairs. We live in a flat and Dachser has confirmed to us the delivery will be left on the street (not even taken to the lift) - SHOCKING!

It's now 2pm and not a single update from Dachser. Called the branch just to be told the order hasn't even left the warehouse despite being scheduled in the system and was told it will not be delivered.

They have not even bothered to call me to provide an update and book a different date. I was just left here waiting for it like a clown.

Worst of all, they didn't seem to care that their lack of professionalism caused such trouble to our work schedules. There is no one to blame it seems. They will continue to follow the same work ethic, where not one takes the blame, in part because the senders keep choosing their services.

We ordered some bikes last month, and after being stationed in Tampere for a week already, I called to ask about the shipment. I found out that they've lost the shipment?! How do you lose a 38kg pallet shipment? It's not like it can just fall behind the counter. I was really worried when I read the reviews, but I thought maybe I'll have a different experience, but no. Stay away from this company at all cost!

Tracking interface is so pointless. The emails they send are pretty worthless. They brought me a partially complete shipment and insist i sign it was delivered or threaten to take back the delivery - driver just shrugged that the additional box "may be delivered" in the coming days. Absolutely shocking delivery company with a 5 day delivery window (who does that these days?). I think a sensible approach here is to give this feedback directly to the retailers you ordered from. The furniture brand i ordered from (KAVE) is great - but this delivery company is a total shambles comparatively...a complete mismatch and potential to ruin an otherwise great purchase.

No contact denied delivery. Support is non-existant.

No tracking whatsoever, THEY scheduled the delivery for today (16/05/2025) from 8am to 1pm. After me calling them 3 times they delivered the parcel at 4:45pm.

The parcel was 55kg heavy as it was furniture, and they just left it and didn’t even offer to bring it up for me after the whole mess they did.

The driver was rude, the customer service was not there. I was promised to hear back about the delivery they never called back and when I followed up on the issue the person said “he was working from home so he couldn’t be of much help”.

Terrible company, would not recommend.

2 months after the deadline they do not pay the invoice amounting to 7200 euros, we report it to debt collection and to a lawyer in Spain.

If I could give zero or minus it would be too generous. I have NEVER had to deal with a more incompetent company in my life. Rude, unhelpful and no apologies from them at all. Waited for a delivery from 9-1 (it’s now 17.00) explained it HAS to be today as we go abroad to our place for 2 months from tomorrow. They keep saying we’ll reschedule a delivery. The irony of them calling themselves INTELLIGENT logistics is so beyond comprehension. Their reason, we couldn’t fit the truck down your street even though it’s a two way street that trucks, busses and rubbish trucks happily go up and down. Also the delivery is a small 1m table. Spoke to three of their team, Jordan promised to call us back once 4hrs ago and again an hour ago but you guessed it, they couldn’t even do that. Needless to say will be getting a full refund.
DO NOT EVER USE THIS COMPANY if you value your time, money and patience.

Do not use this company. They have no business ethics at all. They destroyed 3 of our pallets after losing them (they delivered 3 different customer pallets all to the same address to begin with, then lost custody of them for 1 week, then delivered them with significant water damage). When we tried to file a claim, they demanded piles of paperwork clearly as a means of creating an environment that is so onerous that they will never honor and pay reparations. Then we asked them to allow us to pay outstanding balance minus cost of damage. They did not even bother to answer and just sent a legal collection letter. So the 2 star rating does not surprise us. Another typical profits-first company that only cares about optics who could care less about being honorable. If I could give 0 stars, I would.

Horrible. They delivered a 40kg table base and wouldn't help me get it even to the door of my apartment. All he had to do was help me get it into the lift and walk it a few metres to my door. I am a single woman, and I had to wrestle the thing up to my apartment on my own.

Not to mention, the notifications I got from them before delivery were unintelligible and unreadable on mobile web.

The same driver came back a few days later to drop off the table top, and had the nerve to comment that I was in a better mood. Yes - I was imagining the review I was going to write.

Inbound, outbound, in-transit, inbound without complaint, outbound... really?

Why do companies even use Dachser? Must be the worst shopping company ever.

Ordered solar panels from VoltaconSolar(Amazing company) unfortunately Dasher is the let down here.

My order arrived on a pallet, delivery was made on the day they where supposed to delivery, the delivery driver damaged the very bottom solar panel with his motorized pallet trolly when moving it to the area my team requested the pallet to be place, we didn't notice the damage until we had started to unpack it as it was all strapped together.

No they are claiming they haven't caused the damage anf that the delivery slip was signed for in good order.

PLEASE ensure to unload and unpack everything single item before signing for the goods, event if you keep the driver there all day.

A bit like other reviews, the actual company is awful. There is no way to contact them to add delivery notes or check on anything etc. and the app they recommend doesn't show anything about where it is whilst in transit; with a window of 6 hours this makes it quiet difficult, especially if like me it's being delivered to a house that's empty and being renovated!

Usually I ask for a call 30 mins before so I can get to the house but as there is no way to contact them I just had to leave it. Thankfully the delivery guy was so patient and waited for me to drive over to let him in and then was extra lovely, helping me to carry the fridge inside as initially he said he could only leave it on the palette outside on the street. Obviously though, if it had been a different kind of a delivery driver I would have had major issues!!

Never delivered the item, no contact. No tracking info other than status saying in transit. This has to be by far the worst shipping company still in operation. Absolutely appalling.

Also no way to contact them.

I would advise customers to stay away from this firm. My experience unfortunately overlaps with many described here. it has taken three weeks to have an item delivered. After making an appointment and giving a lot of time and effort to organize moving help across a six hour delivery time window, I then receive a call an hours into the delivery window that the package had been lost. The apologetic driver tells me they will, once they find the package, arrange for a shorter time window, though then I hear that this is not possible without more money paid. It turns out the firm supposedly made a mistake and the package was there the entire time. I don't understand what this firm doesn't take some responsibility for their own errors and try and make it up to their clients when they are capable of offering a shorter time window. They have a made a mistake, yet don't want to assume any responsibility for it. Doing so would show some degree of professionality and attempt at working with customers in light of all of the errors and delays. Overall, it has thus far been a terrible experience with this delivery firm and I would strongly suggest looking for altneratives.

No delivery after two months, very poorly managed company

This was by far the worst delivery experience I've ever had. To start, my package was delivered a day late and I also stopped receiving updates on the scheduled delivery day. To make matters worse, the delivery driver called me asking for my address—despite having my name, house number, and product information—because he didn’t have the street name.

When the delivery was finally made, the driver left bulky waste at my door—A MASSIVE WOODEN PALLET—and told me I had to deal with it myself. Now, I’m stuck with this huge, unwanted item and will have to pay to have it collected. This is beyond absurd and completely unacceptable.

Avoid this service at all costs!

FYI- This delivery was in the Netherlands, my location above is showing wrong.

Driver didn't turn up, never contacted me to tell me. I used holiday to sit and wait like an idiot, now I have to use more holiday to sit and wait for the redelivery which I had to arrange myself. Useless company

Package was delivered yes and in good condition BUT they provide the worst tracking I’ve ever seen. It says only inbound or outbound but not where the package is. Not even in which country. They didn’t arrange the delivery and did not notify about anything and eventually I didn’t even see the delivery action. I was home the whole day and at 20.30 pm I decided to get some groceries before the market closes… well the package was outside laying there and it was just starting to rain. It was electric machine that I was waiting for.
Someone could have also stolen it because I live next to a road.
This company doesn’t give a flying *uck about the receiver, obviously.

Took a day off work to await a delivery they scheduled. No sign of it and no communication at all. Terrible company.