DACHSER Reviews 

Terrible delivery service. The driver refused to help deliver the sofa to the second floor of the apartment. Left the sofa outside and told us he went to pick up an equipment that he needed to help sent the packages up the stairs. He said he would come back in two minutes, but never showed up. He left the packages outside the apartment building. Terrible service, do not use them at all.

Horrible experience! First of all the items come damaged! I ordered a bathroom glass, the metal support came bended and the glass broken at a corner!
For returns, so after they f* up your item, you return it, they don't go up to your floor because it's their policy to pick it up just at the door of the building.

Whatever you do do not use Dachser! They have been harassing me at work for an error they made declaring the good in the UK. They have done the same mistake 3 times! And guess what? They have the audacity to issue an invoice and threaten with legal action if you do not pay. They obviously do not talk to each other, just expect the receiver to fix their issue. We as well as customer will no longer use them as they are not trustworthy.

Don't deliver large object to door and it's not indicated beforehand.

The absolute worst delivery service I have ever experienced in my 38 years of existence!

I got a 145 kg double bed delivered to the outside pavement, the driver was super rude, refused to even touch the packaging, left, and I had to unpack everything and in the end drag a massive pallet and all the wrappings to the nearest bins.

I just want the people responsible to answer me a simple question:

What if I was an 80 year old man? Or a woman? How on earth would an 80 year old man deal with this situation?

This is a shameless service that shouldn't even exist in the 21st century. YOU SHOULD BE ASHAMED to run this company.

So wrong, absolute nightmare

I wish I could give 0 star. First, they send me an e-mail about my shipment will arrive last Friday then we arrange our day depending on that. Later nobody comes and I check the updates and they say a possible arrival time on Monday, later we plan to this time and nobody comes. One customer helper called me and says they need to create an appointment and I say I already waiting for you at home! anyway, we do an appointment today's morning and today nobody came either so we already schedule our day plan depending on that for 3rdtimes. I called customer service and they say sorry we can create an appointment for tomorrow. That's kind of a joke. Time is important and I already arrange for 3 days for them to wait at home and delay my other jobs and nobody shows up even no update, or e-mails if I don't call them. It is one of the worst service experiences in my life. I will never shop for any brand that works with them I will also write to the brand where I shopped. I don't see any success in their future. Just giving a customer negative times, stealing their days and nobody cares nobody's time is a shame.

Their deliveryman just abandoned an 73kg package at my main entrance. Told me I had to come down to collect it. Refused to even touch it. Simply handed me his paper and told me I had to write down my NIE and sign. Walked off without saying goodbye.

I have never received my parcel
Kept lying and telling they have called me so many times
One month later they decided to return the parcel to the seller.
The delivery guys are not serious!

If I could give a NO STAR I would. They notified me half an hour before delivery (2 days late) and asked for my location by whatsapp. I sent it and was explicit in saying I was in the house waiting.

20 minutes later a lorry delivered a large pallet to a house 3 doors down our steep road. I almost went out to speak to the driver but thought No, he could´nt
have got it wrong. I am at number 15 and that is number 11. Great big blue plates have the house numbers on them so he could not have made a mistake. Oh but he had. I got a message saying he had delivered to me and I was not at home. I found my delivery on the neighbors drive. I called the company who oddly could not now hear me on the phone. I messaged and so it went on. I am 74 and had to man handle the very heavy 57kg package to my house UP THE HILL. After I told them they said the driver was coming back. Too late I told them. They said sorry by text. Is it not a basic need for a delivery driver to be able to read an address label? How is this company still in business with all these bad reviews?

DACHSER has resolved this matter by now. An internal misunderstanding led to this case not being resolved immediately.

HIT AND RUN: DACHSER has damaged my property!
We have an eye witness who saw a Dachser truck driving directly into my property and destroying brick wall and an outdoor lamp when leaving the property (brick wall means no truck can hit that wall without noticing it...). My neighbor also handed over the Dachser delivery note documenting it happened between 12:00 and 12:30PM on 23 March 2023. There is no doubt. Dachser did this and I even saw the truck myself but wasn't as close as the eyewitness who was only 5 meter away but the truck escaped. Still, Dachser takes no responsibility for the damage. We have struggled now for 3 weeks and yesterday we handed over the case to the local police authorities including a written statement from the eye witness (who will also meet up in court if need be). We also shared the Dachser delivery note including a testimony from the receiver of the Dachser package. Of course Dachser will be pleaded guilty and they will pay for this - but the payment will be with Dachsers insurance so why do Dachser act with such low ethics and moral? They have no out of pocket expense in the end game as they are covered by insurance presumeably? Do they use illegal drivers? Are they too lazy to act with just a little decency conforming to just average standards of morality or respectability? I'm utter shocked and so is the rest of the people living in our small street. No one on this street will never again use Dachser what a terrible experience!

My experience with Dascher was not a happy one. My delivery arrived an hour later than the scheduled window (11:00-13:00), forcing me to take not just a morning off from work but a full day. When I called Dachser customer service in Rome at 13:00 to inquire, the woman could not confirm the likely time of arrival. She said I would just have to wait until the 14:00-16:00 delivery turn (when it would probably arrive), made a mildly sarcastic remark to me, and hung up abruptly when I tried to ask another question. (This conversation was in Italian. My Italian is fluent.) When the object finally arrived, it was damaged. A corner and an entire edge of the steel shoe cabinet I had ordered was bent inward, rendering it unstable. Since it was packed with thick cardboard and styrofoam, it is clear that the package had been dropped on one corner from some height. Now I have lost a day's work, have a 60 km damaged steel shoe cabinet on my hands, and must now waste further time making a claim with Kave Home customer service.

Dachser in Malmö (Sweden) - the worse experience we have ever made with regard to shipping service.
Totally unacceptable attitude, zero customer focus. We will share our negative experience across all social media - Facebook, LinkedIn, Google review etc. And the Austrian company where we purchased the item has been now contacted with a recommendation to avoid Dachser as a shipping service provider.

My package arrived on Monday from Spain, to Limerick , it was 100km from me- I got a call on Tuesday to say it would be delivered to me on Wednesday- it didn’t arrive, I rang Thursday, they said it would be delivered early Friday.
I rang Friday afternoon, they said it will be delivered Monday.
Not sure what to say- they are pretty much useless, I could have walked and picked it up and been home.

Very disappointing

Do yourself a favour and check their reviews on Google before considering using these people - as it's quite evident from their Google reviews (which they dont bother to respond to either) that they simply do not care for their customers or their reputation - they simply ignore their bad feedback. I received my delivery today by a very unfriendly driver who simply left my order in the street in the rain. And to be clear, I have a very normal driveway straight to my garage which no company to date has an issue delivering to, including things like 250sqm of flooring which came on 20-30 paletts, my kitchen cabinates, tiles, freestanding bath's etc etc etc. This company, nope, didnt want to bother and simply offloaded my shipment onto the street and made me sign acceptance. Based on their "we don't care" attitude, I would suggest that anyone considering using this company to rather look for a more repuatable courier company who actually follows up on customer feedback - as Dachser will eventually die off due to their bad reviews and bad attitudes.

Against my expectations, I was very impressed. I called head office in Dublin, the phone was answered promptly, I was transferred to the appropriate department, again answered promptly. I passed on my number for the delivery driver, who called me promptly. When he arrived, he was courteous and helpful, nothing was damaged (a big pallet). Nothing not to like..

A mistake over my phone number (caused by the seller) resulted in the delay of the delivery for a week. I was worried I would not receive my deliver at all.
However, once I was contacted by the Dachser delivery guy, I found he was friendly, communicative, and super helpful. He was patiently waiting for me to return home after a meeting. He brought the stove right into the house exactly where we wanted it and made sure we were happy with everything. 10/10

For almost a month I am waiting for my delivery. Very hard to reach anyone and when you do you receive different information every time. Still, nothing is resolved and my delivery is missing. Avoid at all cost, as for each delivery I had to call multiple times to receive it. Will never use this company again.

Terrible service, terrible customer service, rude driver!
Nothing from their delivery service and export team has been nice! They have the information required to deliver but somehow never read it... Shocking customer relations!

I am not surprised by bad reviews I see here. this company deserves zero star. They have a cold, unfriendly receptionist with a bad attitude, twice I happened to call either Durban or Cape Town branches then gets referred to JHB where their head office is but their receptionist is terrible for face of the company over the phone. Durban and Cape Town receptionists are very welcoming and friendly until you reach mean lady in JHB. Very bad for head office, you better think of looking into that. I wonder if the Headquarters of this company overseas knows low quality and terrible greetings people gets from their so called Head Office receptionist in SA.