D'Addario & Company, Inc. Reviews 

Phenomenal products, phenomenal customer support!! George at D'Addario is tops!

I’ve been playing instruments since I was 12 years old, so roughly 46 years! For the last 30 years, I have purchased so many D’Addario guitar strings and always had great sound and trust with them!! There was only one time that I’ve called the company to report a problem, and they were incredibly quick to respond with a resolution. I can’t stress enough that this is a company that everyone should do business. They make great quality equipment, and their a company you can trust.
There’s some companies that make very good products, but they don’t have very good customer support. This is not one of those companies… They make very good product, and they have very excellent customer service. It just seems that it’s not something that’s very common these days.

I had questions regarding my two latest Bass guitars and "string thru" string availablilty, and several other related questions. One of their customer tech guys, George responded quickly and was of immense help in answering all my questions... which, were spread out over several emails, and All were responded to, within mere minutes of my asking. I applaud D'Addario's customer service, and George... they are a great credit to D'Addario and their Outstanding product line of strings. I use D'Addario Strings exclusively on all my Electric Bass guitars (9), my Banjo's and Mandolins.

Was restringing my fender squier stratocaster when the b and e strings broke contacted d'addario, described what happened sent photos. Followed the instructions with the follow up email. The customer service from George was excellent thank you so much.

I love D'Addario. They have always been my main goto for strings and other products. The customer service is second to none. I particularly love the fact that they are a US based company and I love doing business with a company that supports America.

Great products, excellent customer service. Been a customer since 1991.

D’Addario continues to make some of the best products for musicians’ needs, and their customer service is top notch. I reached out with a product issue, which they promptly resolved for me.

Bought a pair of drumsticks that broke extremely quickly, and thought I might as well email in to see what they could do. Well they shipped me a brand new pair and credited me some points on my Players Circle account! Pretty great service for such a small product in their line.

I am really unhappy with the customer service. We bought the 14" Hybrid Marching Band instrument, but the size is not right, and I need to return it. We've called and emailed more than 10 times, but no one has responded to us

I received a response to my query whitin 48 hours excellent support

This is TOP I love this company always haves attention and enthusiasm when attending you. We need more companies like this

This company is always solid. You have a problem with any of their products and they help you immediately. I love everything they make from their guitar strings to their straps to their pedal boards. Pretty much owe one stop shop for any gigging musician that plays string instruments

I had an issue with an order on a different site. I was about to get the shaft from this ste that rhymes with Glamazon. Anyway, I messaged the D'Addario team, and they went out of their way to rectify the situation, even though they weren't obligated to do so. Steve was incredibly kind and I am very appreciative to him and the rest of the team. I can't wait to reign hell on these skins.

I have used D'Addario strings almost exclusively since 2005 for my collection of ~20 guitars. Recently, I was stringing an archtop with a set of 11-50 Chromes and noticed the D string was larger than the A string. I bought another set to confirm and sure enough, I wasn't crazy. I emailed their customer support and sent some pics, and within a day George at D'Addario reviewed my feedback and sent me two sets of free strings for my trouble. Great product, great company!

Real customer service, fast, polite and proactive.

Had a brand new high E string break on me out of the packet, 10/46 NYXLs. First time it’s ever happened in 15 years.
Sent an email, got a response within a day with a replacement for the broken one and a complimentary set to top it off.
Awesome stuff!

D’Addario strings of great quality! I’ve needed to reach out a couple of times to customer service for questions I had regarding either order placed or about player points I couldn’t load up (no fault of theirs). Incredible service and prompt responses. It always seems important to them for everything to be perfect!

If there were more stars, more stars I would add! The service of the D'Addario company has no compare and that speaks of the quality of the products. I had a "hic up" with strings that didn't settle in and George my customer service rep went more than an extra mile to help me out. I got the privilege of having a one on one conversation in which I learnt alot about their products, I followed up on the advice and got exactly what I was looking for. Thanks for all!

Fantastic products I've used and stood by professionally for years.

Customer service was even kind enough to very quickly help me put in a players circle code I couldn't read off of a piece of packaging.

I have been using D'Addario bass strings for over 40 years. A few years ago for the first time I had a couple of sets where the E and A strings were completely dead. I called up and got George. Not only did he send me replacement sets but two additional sets! George is also very knowledgeable about technical issues. AMAZING customer service and FANTASTIC strings!