Daily Mail Reviews 

1,587
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, most reviewers were let down by their experience overall. Consumers frequently complained that the official website constantly refreshes and reloads automatically, making articles completely unreadable and frustrating to navigate. Readers also expressed deep frustration over strict censorship policies, missing comments sections, and unexpected account bans. Many subscribers noted that subscription fees felt entirely wasted when technical issues prevented proper access to the news. Some people were satisfied with specific aspects, expressing affection for the publication or finding certain daily editions decent. These users occasionally found genuine value in particular story selections or specific parts of the platform.

What people talk about most

Social media

Customers consistently note negative experiences with social media, expressing deep frustration over heavy... See more

Website

People report negative experiences with website due to intrusive paywalls and aggressive refreshing that... See more

Subscription

Customers expressed deep dissatisfaction with the subscription model as most stories now require payment and... See more

Product

Reviewers highlight deep dissatisfaction with the product, describing it as worse than older publications and... See more

User experience

Reviewers express deep dissatisfaction regarding the poor user experience on the platform. Consumers report... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Perhaps someone from the DM "management" could respond to some of the views here (mine & others) ? Now they have invented another way to annoy its Readers , as well as disappearing reader's commen... See more

Rated 1 out of 5 stars

I bought my first copy of the Daily mail yesterday morning, seeking a change from the Daily Express, which is becoming more divided by the day and I couldn't believe how much racism was in t... See more

Rated 1 out of 5 stars

The comments are not representative, most are generated by AI, according to Copilot detection. There is no way to complain about the comments. "If you have a question about comments" goes directl... See more

Rated 1 out of 5 stars

Pages constantly reloading half way through reading, constantly being pushed to the start of the news after reading articles further down, spelling mistakes, never able to read comments, pages don’t... See more


Company details

  1. New service

Written by the company

MailOnline - all the latest news, sport, showbiz, science and health stories from around the world from the Daily Mail and Mail on Sunday newspapers


Contact info

1.2

Bad

TrustScore 1 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(1,587)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class.

First class.
Looks at broad range of topics and politics.
Online subscription excellent.
Very well written and informed

23 December 2025
Unprompted review
Rated 1 out of 5 stars

You don't get what you pay for but a load of rubbish

Pay £15.99 to read my favourite newspaper! Yes I'd like to read it!!! Not continually having to delete the app & reload it so I can finish reading an article from the day before because but forget that it will not reload! Instead of reading my daily news, I have to put up with advertisements & videos loading, pod casts, free magazines that I never read, but cannot access what I actually want to read & pay £15.99. This is not what I expect from a paper that fights against corruption as this is not honouring the contract I am paying for! I keep complaining but the only advice I get is reload the app again but what's the point when it continually fails! Again progress which is completely useless!!!

16 December 2025
Unprompted review
Rated 1 out of 5 stars

CreditLCards

Last week Sally said to leave a review about not receiving you credit card bill by post on time. My e-mail rejected the e-mail given. 94% has got to be the worse rejection ever.

29 October 2025
Unprompted review
Rated 1 out of 5 stars

Daily mail.

Daily mail.
You are the most untrustworthy dishonest gang of frauds that will print anything (true or untrue) to generate a headline.
You are truly the gutter press.
To be fair though your TV guide on a Saturday is pretty good, but in all other respects you are hit (add the S)!!

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Just the most annoying website!

Pages constantly reloading half way through reading, constantly being pushed to the start of the news after reading articles further down, spelling mistakes, never able to read comments, pages don’t load, can’t watch the videos on the articles?
Literally the worst website I’ve ever come across!!!

30 October 2025
Unprompted review
Rated 1 out of 5 stars

forget paying

forget paying - i'd rather pay chatgpt to summarise articles. all you newspapers will eventually realise that chumboxes were a fantastic way to alienate your audiences for a few bucks. and now AI has the power to bypass your site completely

29 October 2025
Unprompted review
Rated 1 out of 5 stars

Poor DM "management" of the DM online version

Perhaps someone from the DM "management" could respond to some of the views here (mine & others) ?
Now they have invented another way to annoy its Readers , as well as disappearing reader's comments in its comment's section , & a small box while typing a new comment ....
.
Now , when reading the online news , when going back to the home page , we go back to the top of the page instead of the part we were at , before selecting an article to read ..
Is the DM on a mission to p.off it's customers ?

24 October 2025
Unprompted review
Rated 1 out of 5 stars

Daily mail so called journalists are…

Daily mail so called journalists are pathetic. The recent run of articles about Terri Irwin’s family are outrageous. They make up every single story- all lies. Someone should sue them to oblivion

8 October 2025
Unprompted review
Rated 1 out of 5 stars

Used the DM for years but the…

Used the DM for years but the aggressive refreshing they’ve been doing lately to increase ad views is insane and makes the website completely unusable. Every time I try to read a story (im a fast reader too) it refreshes and takes me back to the top of the page about 5 or 6 times to refresh the ads. Once or twice is bad enough but this just makes it unusable. Thank god for good alternatives cause I know a lot of other people have also stopped using them altogether as a result of this

Greed will be their downfall. They’ll be left with about 2 viewers that are having each story they read refreshed 15 times a second while the rest of us are using better sources for our news that don’t feel the need to rinse us so much by making the website totally unusable

13 October 2025
Unprompted review
Rated 1 out of 5 stars

Utterly abhorrent

I bought my first copy of the Daily mail yesterday morning, seeking a change from the Daily Express, which is becoming more divided by the day and I couldn't believe how much racism was in the paper.

They keep talking about how everything is the asylum seekers fault but I know that isn't true.

I'm going to have to switch newspapers yet again.

Why are they being so nasty to the most vulnerable in society?

Isn't it a Viscount that owns this paper who's probably never met an asylum seeker in his life?

7 October 2025
Unprompted review
Rated 1 out of 5 stars

The Daily Mail app is abysmal

The Daily Mail app is abysmal. They fill it with articles demanding you pay exorbitant monthly fees to see rubbish and now, they fill the app with adverts that, when scrolling through their rubbish paid apps, appear every second, which is SO annoying, I have complained to an advertiser that I will close my account with THEIR business if they continue to advertise on this rubbish .. utter rubbish money grabbing Daily Mail but what else do you expect

25 September 2025
Unprompted review

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