Daily Mail Reviews 

1,586
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, most reviewers were let down by their experience overall. Consumers frequently complained that the official website constantly refreshes and reloads automatically, making articles completely unreadable and frustrating to navigate. Readers also expressed deep frustration over strict censorship policies, missing comments sections, and unexpected account bans. Many subscribers noted that subscription fees felt entirely wasted when technical issues prevented proper access to the news. Some people were satisfied with specific aspects, expressing affection for the publication or finding certain daily editions decent. These users occasionally found genuine value in particular story selections or specific parts of the platform.

What people talk about most

Social media

Customers consistently note negative experiences with social media, expressing deep frustration over heavy... See more

Website

People report negative experiences with website due to intrusive paywalls and aggressive refreshing that... See more

Subscription

Customers expressed deep dissatisfaction with the subscription model as most stories now require payment and... See more

Product

Reviewers highlight deep dissatisfaction with the product, describing it as worse than older publications and... See more

User experience

Reviewers express deep dissatisfaction regarding the poor user experience on the platform. Consumers report... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Perhaps someone from the DM "management" could respond to some of the views here (mine & others) ? Now they have invented another way to annoy its Readers , as well as disappearing reader's commen... See more

Rated 1 out of 5 stars

I bought my first copy of the Daily mail yesterday morning, seeking a change from the Daily Express, which is becoming more divided by the day and I couldn't believe how much racism was in t... See more

Rated 1 out of 5 stars

The comments are not representative, most are generated by AI, according to Copilot detection. There is no way to complain about the comments. "If you have a question about comments" goes directl... See more

Rated 1 out of 5 stars

Pages constantly reloading half way through reading, constantly being pushed to the start of the news after reading articles further down, spelling mistakes, never able to read comments, pages don’t... See more


Company details

  1. New service

Written by the company

MailOnline - all the latest news, sport, showbiz, science and health stories from around the world from the Daily Mail and Mail on Sunday newspapers


Contact info

1.2

Bad

TrustScore 1 out of 5

2k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(1,586)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Useless

The updated version of this app logged me out of my account and when I tried to log in it said it didn't recognise my e-mail address. Deleted it and downloaded it again but now when I press on 'log in' nothing happens. Totally useless.

21 February 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful, stop messing with things that work perfectly fine and focus on news content rather than click bait content.

21 February 2025
Unprompted review
Rated 4 out of 5 stars

Daily Mail online

Agree with previous posts about the initial changes to the DM online. However after deleting the app and reinstalling, it is far better, easy to post a review, delete "read later" articles etc and I am now a fan of the new look and accessibility, makes the old layout look dated.

20 February 2025
Unprompted review
Rated 1 out of 5 stars

A completely and utterly useless app.

I don't know what the DM have done to their site, but it's completely and utterly useless now. It takes ages to get into a story, then it freezes and you can't move up or down the page, then the only way to clear it is to close the app completely. Sometimes the app closes on me anyway. Getting into the comments is also hopeless. Have decided to delete the app and use the BBC news instead!

16 February 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. Can't scroll down. Very often can't open a story. Can't close down the app, and quite often the app closeson me anyway. I've been trying this since its update ... bloody awful!!

15 February 2025
Unprompted review
Rated 1 out of 5 stars

It's just beyond awful

It's just beyond awful. How did they mess up so badly? It was decent before the change but now so UN-user friendly and more fitting content wise to a shit red top, but why try to compete with them? That is not your market! It just looks completely shit, please change back pronto or lose subscriptions on mass

14 February 2025
Unprompted review
Rated 1 out of 5 stars

Just updated the Daily Mail App

Just updated the Daily Mail App - what a mistake on my part!

The layout is awful, just seems to be social media posts and gosfip not actual news.

I'll give it a couple of days before I uninstall it and use Reddit instead - at least I know that's a comic.

14 February 2025
Unprompted review
Rated 1 out of 5 stars

New Daily Mail online is garbage.

I agree with everything everybody has said. I have read the DM online for years - with an adblocker because the ads drove me crazy . You can still read it online - at the moment - depending on who your server is - witnout ads. What I can't do is download the Comments which are often more intreresting than the articles. The DM claims to be a crusading newspaper but really it is now just a comic and fan mag. Any useful article such as medical ones are now charged for. How cynical and disgraceful is that? Still they now claim to have reached 100,000 paying readers so if people are stupid enough to pay for it the DM will just be laughing at those of us who are not. They certainly won't care about the poor rating they get from us via Trust pilot.

13 February 2025
Unprompted review
Rated 1 out of 5 stars

Absolute nightmare

Absolute nightmare. Thought it was just a glitch, so for a few days kept removing app then reloading. Nothing improved. Sticking with it but days are numbered.

10 February 2025
Unprompted review
Rated 1 out of 5 stars

Technical Idiocy

What computer nerd changed the app??? It used to work, stories used to update, now they don't!!!
TECHNICAL IDIOCY

9 February 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish

Rubbish, since it changed a couple of weeks ago it's become slow ,glichy and unresponsive, half story's can't be read so just after money through subscription, lost me as a reader

9 February 2025
Unprompted review
Rated 1 out of 5 stars

Not even shit!

It was good, but after the update absolutely waste of time, will be uninstalling, total garbage now, zero out of ten.

8 February 2025
Unprompted review
Rated 1 out of 5 stars

The new app is horrendous

The new app is horrendous. It's slow, it lags, it freezes, or just doesn't do anything. I will not use it in it's current format - I've removed it.

3 February 2025
Unprompted review
Rated 1 out of 5 stars

Outrageous that I can't read the…

Outrageous that I can't read the articles I'm interested in online, without having to subscribe, so unfair. I live in the middle of nowhere and can't get a mail, and I can't believe your profits don't allow for people like me to read it. Obviously I will change allegiance to a better, less mealy mouthed newspaper. Shame on you.

6 February 2025
Unprompted review
Rated 1 out of 5 stars

Awful website

Awful website, often it is not possible to read the article or see the video or image in question, advertisements are the only focus with over 50% of the page being adverts. Some of these adverts are designed to prey on older people, with these large banner ads directing to a fake McAfee website alongside a pop-up explaining a virus has been downloaded. An absolute joke of a media company.

6 February 2025
Unprompted review

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