Ordered something and got an email a couple of days later saying size was out of stock, shame but can happen right. They were apologetic and offered me a discount code as a sorry and ended up buy... See more
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I ordered the cropped epuffa women’s jacket from this brand and I must say that the printing on the jacket is absolutely shocking. The brand name/logo on the jacket had already started peeling off onl... See more
Company replied
I have ordered from daily paper a couple of times now, because my boyfriend loves this brand. I have never returned anything, because he liked everything. But today i had to return a bag i bought, bec... See more
Company replied
I ordered my order on the 26th of January order number27054. The ordered said delivered ut has not arrived. I spoke to customer service yet they are just saying investigation and will take 7 working d... See more
Company replied
Company details
Contact info
Danzigerbocht 45N, 1013 AM, Amsterdam, Netherlands
- +31 020 334 8970
- info@dailypaperclothing.com
- www.dailypaperclothing.com
2.3
Poor
253 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 37% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AVOID!!
AVOID!!! I have ordered items for Xmas and haven’t received them. Unable to contact customer service as if states the service is unavailable.
There is no way of getting a refund and emails show as undeliverable.
DO NOT BUY from this website.
It’s a shame really as I am (was) a big fan of Daily Paper
22 December 2021
Unprompted review
DO NOT BUY FROM HERE
DO NOT BUY FROM HERE
BOUGHT A COAT FOR £245, IT HAS ARRIVED WITH RIPPED POCKETS. YOU HAVE TO PAY TO RETURN THE ITEM TO AMSTERDAM, AS THEY DO NOT EXCEPT RETURNS TO THEIR STORE, WHICH IS A JOKE. THEIR CUSTOMER SERVICE TEAM IS NON EXISTENT. AVOID
17 December 2021
Unprompted review
Customer service non-existent
Terrible customer service, I have emailed them 3 times and called customer services multiple times and nothing. I waited over two weeks for a (very expensive) jacket to arrive, which was left on my doorstep in the evening and now nowhere to be seen. I also emailed Daily Paper before the jacket had arrived to see why I had not received any notification about shipping/delivery and also received no response then either. So now I have spent £220 on a jacket I don't have and am getting ignored by the company.....
13 December 2021
Unprompted review
Awful customer service
Awful customer service. Literally non existent. Especially for returns - haven´t received a reply on 3 messages regarding their damaged product which I wanted to return. Pls avoid this brand.
9 December 2021
Unprompted review
Unfortunately their great products…
Unfortunately their great products doesn’t match the customer service they provide man shocking. Literally non existent. Word of advise when it comes to returns you’ve had it. The cost and the headache is not worth it at all. Best to shop in store if you live in London that is.
1 December 2021
Unprompted review
Daily Paper
It is not nice to see all these bad reviews about the brand, however, I never had a problem with DP and I love this brand so much, got a few pieces and the customer service is on point.
18 November 2021
Unprompted review
ORDER NEVER ARRIVED
I placed an order since the 15th of October ( 4 weeks ago), and haven’t gotten my order yet, I’ve sent them emails 4times and I got a response once from one of your very unprofessional representatives and ever since you guys have refused to respond. Your phone number never connects.
So now I have no order and also not my money back, this would be my last transaction with you guys!
YOU ARE A FRAUD
13 November 2021
Unprompted review
Kings of Ams 🏆
Kings of Ams 🏆 Half of my wardrobe is DP! They are the past present and future of fashion in 1 brand 🌍
30 June 2021
Unprompted review
Great service.
Ordered something and got an email a couple of days later saying size was out of stock, shame but can happen right.
They were apologetic and offered me a discount code as a sorry and ended up buying another two items which I received shipping confirmation for the day after.
Great service and will buy from again👍
19 December 2020
Unprompted review
I really had a great experience with…
I really had a great experience with the customer service. They were super reactive, very available and also attentive. Would definitely recommend !
4 December 2020
Unprompted review
Products are great but customer Service…
Products are great but customer Service is bad
30 January 2020
Unprompted review
I wrote them 3 e-mails and got never a…
I wrote them 3 e-mails and got never a answer. there is no customer support.
17 December 2019
Unprompted review
Waiting for my money refund for over 40 days now!
Returned my jacket purchased between christmas and new years, which I returned right after new years as it simply wasn't like expected, all in original packaging, with tags, completely unworn, but I still haven't got my money refund! They write they have a 7-10 days money refund policy. I've mailed them twice, no reactions.
Don't shop here.
17 February 2016
Unprompted review
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