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Review summary

Created with AI, based on recent reviews

Evaluating 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive attitude, making the recruitment and onboarding processes smooth and pleasant. Many highlight the excellent customer service and efficient response times, noting that queries are handled quickly and effectively. The overall user experience is frequently described as positive, with people appreciating the clear communication and well-organized procedures. However, some customers also noted issues with the company's treatment of interpreters, citing concerns about underpayment, a toxic work culture, and a lack of respect. A few reviewers mentioned slow email responses from customer service and occasional problems with interpreters being brusque or unprofessional. There were also complaints about a misleading system for client choice and a high staff turnover.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the professionalism, helpfulness, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the recruiting... See more

Customer service

Users describe positive interactions with customer service, often highlighting helpful, professional, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the professionalism... See more

Response time

Consumers generally express satisfaction with response times. Many reviewers highlight quick responses via... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The recruiting process was fairly easy and didn't take long before I got in. I schedule my work to my needs, when inquiries raised I get a feedback within a couple of days. Making positive changes... See more

Rated 4 out of 5 stars

I have had a great experience so far as an interpreter. The volume of work has been good but the payment rate is a bit low compare to other UK translation agencies. There have been a few challenges i... See more

Rated 5 out of 5 stars

I have been working with DALS since March and I am very happy with my experience so far. Payments are always made on time, and Alice was extremely helpful throughout the recruitment process. All dep... See more

Rated 5 out of 5 stars

I'm working for DALS since 2019. Initially I didn't intend to turn this job into my main source of income but eventually it happenned. Can't complain about something significant. Yes, there are some i... See more


Company details

  1. Translator
  2. Audio Transcription Service
  3. Transcription service

Written by the company

The world is a better, fairer place when everyone is understood. At Dals we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including British Sign Language and other non-spoken languages. With our ever-growing network of interpreters and linguists, we connect our clients with crucial expertise whenever and wherever they need it – in person, on-screen or by phone.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

348 reviews

5-star
4-star
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1-star

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Clear, professional, and welcoming Process

I found the recruiting process to be very smooth and well-structured. The communication was clear at every step, and I always felt supported and informed. A special thank you to Theodora and Alexandra for their support, avaiability, and guidance throughout the whole process.

27 August 2025
Unprompted review
Rated 1 out of 5 stars

unprofessional

Late, expensive and often unavailable. Very bad professional's experience and a waste of NHS' money

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Professional company to work for …

Worked for this company over 20 years always good level of work and payments on time . Due to illness my DBS wasn’t renewed on the update service . Dals dealt with this efficiently and professionally keeping me updated at all times.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

My overall experience with Dals has bas…

My overall experience with Dals has bas been excellent.The team is professional,responsive and very supportive throughout the process.
Communication is always clear and efficient and I felt well-guided from the beginning.A special thanks to Dreamie who helped me with everything and made the whole process smooth and stress free.I truly appreciate the guidance and professionalism.
Highly recommended!

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Be careful with DALS

Be careful with DALS; they have ruined the careers of many interpreters. The most disturbing aspect is that many of their reviews are fake, often originating from outside the UK, and even their telephone interpreters are working from abroad, particularly from Eastern Europe, while the government appears to be taking no action. This is not only unethical but also poses a serious national security risk, as sensitive information is going abroad.

DALS (formerly DA Languages) changed its name after numerous lawsuits and negative publicity, hoping to improve its image, but unfortunately, it’s just rebranding and nothing has really changed. After this review, don’t be surprised if you suddenly see a wave of fake 5-star reviews appearing.

Shockingly, police forces continue to work with such an agency, as they have no ethics, no respect for interpreters, and they put interpreters in danger. They even send untrained and unqualified bilinguals to police bookings, and when mistakes inevitably happen, the interpreters are the ones who get blamed and sacrificed by DALS.

They pay extremely low rates; interpreters only receive about 10–20% of what the agency charges clients, and I sincerely hope this agency never gets the contract with the Ministry of Justice, courts, or police forces. Sadly, it seems police forces still use them simply because they are cheap, but the hidden costs of their practices are enormous. I strongly encourage everyone to step forward and leave honest reviews about them, because only together can we bring change to this unfair system.

2 February 2025
Unprompted review
Rated 5 out of 5 stars

Recruiter Ms

Recruiter Ms. Andrea provided excellent assistance. The instructions were clear and easy to follow and the supporting documents were very helpful. Thank you for your professionalism.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Maria

Maria has been helping me with onboarding application and she has been so welcoming and helpful she made me feel so comfortable with everything and answered all of the questions I asked and never made me feel like I was asking too much. Honestly she’s amazing

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Smooth and Supportive Recruiting Experience

The recruiting process was smooth and professional. I especially want to thank Andreea P., who guided me through every step with patience and clarity. She was a great help and made the whole experience much easier.

15 August 2025
Unprompted review
Rated 3 out of 5 stars

Ridiculously low payment

I have nothing bad to say about the company, except that they pay very little money, which is frustrating. They also do not cover transport cost (exception is if you travel to another city). But an interpreting job is usually one hour long and when I have to pay for buses, it means I spend a third of what I earned in this one hour, which is ridiculous. I hope the company will change their payment policy. I believe interpreters should be respected and earn a decent salary.

31 August 2024
Unprompted review
Rated 5 out of 5 stars

Human quality onboarding process

I've just passed the recruiting process for linguists at DALS and it has been a very smooth experience thanks to Radhika and her help. She has been precise and patient when asking for information, and very reassuring throughout the process. Despite being a remote recruiting process, it felt close which I'm grateful for as it's not very common nowadays.

7 August 2025
Unprompted review

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