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Review summary

Created with AI, based on recent reviews

Evaluating 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive attitude, making the recruitment and onboarding processes smooth and pleasant. Many highlight the excellent customer service and efficient response times, noting that queries are handled quickly and effectively. The overall user experience is frequently described as positive, with people appreciating the clear communication and well-organized procedures. However, some customers also noted issues with the company's treatment of interpreters, citing concerns about underpayment, a toxic work culture, and a lack of respect. A few reviewers mentioned slow email responses from customer service and occasional problems with interpreters being brusque or unprofessional. There were also complaints about a misleading system for client choice and a high staff turnover.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the professionalism, helpfulness, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the recruiting... See more

Customer service

Users describe positive interactions with customer service, often highlighting helpful, professional, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the professionalism... See more

Response time

Consumers generally express satisfaction with response times. Many reviewers highlight quick responses via... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The recruiting process was fairly easy and didn't take long before I got in. I schedule my work to my needs, when inquiries raised I get a feedback within a couple of days. Making positive changes... See more

Rated 4 out of 5 stars

I have had a great experience so far as an interpreter. The volume of work has been good but the payment rate is a bit low compare to other UK translation agencies. There have been a few challenges i... See more

Rated 5 out of 5 stars

I have been working with DALS since March and I am very happy with my experience so far. Payments are always made on time, and Alice was extremely helpful throughout the recruitment process. All dep... See more

Rated 5 out of 5 stars

I'm working for DALS since 2019. Initially I didn't intend to turn this job into my main source of income but eventually it happenned. Can't complain about something significant. Yes, there are some i... See more


Company details

  1. Translator
  2. Audio Transcription Service
  3. Transcription service

Written by the company

The world is a better, fairer place when everyone is understood. At Dals we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including British Sign Language and other non-spoken languages. With our ever-growing network of interpreters and linguists, we connect our clients with crucial expertise whenever and wherever they need it – in person, on-screen or by phone.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

348 reviews

5-star
4-star
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1-star

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Interpreter recruitment process

I had the pleasure go throughout the recruitment process at DALS with Andreea-Mihaela, and I can confidently say she has been exceptional every step of the way. Her professionalism, kindness, and attention to detail made the entire process smooth and stress-free.

She kept me informed and guided me through each stage with patience and clarity, always making herself available to answer questions and provide support. Thanks to her dedication, my profile was successfully approved, and I’m now ready to start working with confidence.

Thank you Andreea - Mihaela for your outstanding support and encouragement!!

28 May 2025
Unprompted review
Rated 4 out of 5 stars

Good

So far, working with DALS has been a positive experience. I receive regular call volume, and the team has been helpful and professional when needed.

28 May 2025
Unprompted review
Rated 4 out of 5 stars

Onboarding process

I had a really positive onboarding experience with Imaan Sajid. She was polite, responsible and made the process smooth and clear. Very professional and helpful throughout.

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Recruitment Process

I've recently joined the company, and the recruitment process went smoothly thanks to Andreea‑Mihaela Ciobanu, who guided me every step of the way. I look forward to continuing to have such positive experiences.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Hiring process

The hiring process was a pleasant experience thanks to my recruiter Jenny. She was very professional, friendly, and patient.

21 May 2025
Unprompted review
Rated 1 out of 5 stars

After 14 years of working with them

After 14 years of working with them , I am undepayed 12 per hour . Despite experience, 4 language use and a degree, and certificates.
Leaving them as I have been refused to be payed 12. 21 what I deserve at leat per hour.
Disappointed 😞 😥

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Hey everyone

Hey everyone
I just joined the DALS team, in very excited, i’d like to thank Nona who was very kind and made my whole process very easy to get through, looking forward to my first call!

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Cooperating with Dals

I started to collaborate with Dals in December 2024. The person who accompanied my process was Gabriela Enache. From the start everything went smoothly, Gabriela is a very attentive and careful professional, she always answers our questions and is always available to help.

2 December 2024
Unprompted review
Rated 2 out of 5 stars

DALS pay interpreters minimum wage in…

DALS pay interpreters minimum wage in UK to telephone translations. EXAMPLE: DALS pay £0.21per minute and DALS charge to clients £0.75. I HAVE EVIDENCES...SO, I am wondering if this is legal and if this is fair. They should loose the contract they have with GOv.uk and other local authorities. Empire group services, Premium Linguistic services , Bigword.uk ARE fair companies. They pay interpreters regarding skills

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Recently

Recently, I had an extremely positive experience with Dals and its recruitment team. From the very first contact, I was greeted with great courtesy and professionalism. The team made themselves available to answer all my questions, clearly explained each stage of the selection process, and provided timely feedback at every phase.

What impressed me most was the combination of speed and attention to detail: I received interview invitations on short notice, yet always with precise guidance on the role’s profile, the company culture, and the skills they valued. In every conversation, I felt my strengths were recognized and that there was a genuine commitment to finding the right opportunity for my profile.

Throughout the process, Dals maintained transparent communication, promptly informing me about progress, schedule changes, and next steps. This level of care made me feel secure and respected, even during periods of waiting or uncertainty.

Thanks to the excellent work of the recruitment team, I not only gained a deeper understanding of my own abilities but also secured a position aligned with my career goals. I highly recommend Dals to any professional seeking an efficient, human—and highly professional—recruitment experience

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Onboard with DALS

I've just started with DALS.
I hope I won't regret signing on with them.
So far I'm very grateful to Jenny who is extraordinaly competent, professional and nice. She is a valuable asset to my fresh start on the DALS platform.

Many thanks,

Benedicte

30 April 2025
Unprompted review
Rated 4 out of 5 stars

Good Opportunity

My experience with DALS has been positive overall, and I’m happy to share my thoughts in the hopes of helping the company grow even further.

I started working as an Arabic interpreter with DALS and was fortunate to have Anastasia as my recruiter. She was extremely professional, responsive, and supportive throughout the onboarding process. Her guidance made the initial transition smooth and stress-free, which I truly appreciated.

In terms of the actual interpreting work, I’ve found it rewarding and well-organized. The platform provides flexibility and meaningful interactions, which is something I value as a language professional.

That said, there are some areas where I believe improvement is needed—particularly in communication and follow-up from the administrative side. I’ve encountered instances where calls I completed were not properly recorded by the system. As a result, I was not compensated for those sessions. Despite reaching out and raising the issue, I did not receive any resolution, and the case was closed without any clear explanation or feedback. That was disappointing, as interpreters rely on clear communication and support when issues arise, especially those that directly affect our compensation.
With better communication systems and more proactive support for interpreters, I believe the experience could be even more seamless and fulfilling.

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

The recruitment process was everything I could ask for!I felt supported by very capable and professional people!
Just perfect!

29 April 2025
Unprompted review
Rated 5 out of 5 stars

globally good

I had the best onboarding proccess with MRS ROTARY, DALS.DALs has a big volume of calls, the rates could get better but no one provides this much work on the market.

29 April 2025
Unprompted review

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