Dales Cycles Reviews 755

I had ordered the same part from Wiggle but it didn’t appear keeping me off the road. Dales had the correct part, it was available the next morning and they fitted it quickly so that I was moving again. The price was the same as Wiggle. I will be sure to consider them before ordering online.

Friendly, helpful, customer focused, knowledgeable and patient.
My experience with every staff member has been wonderful.This started from a phone call through to 2 shop visits. Everyone is personable and an enthusiast.
What a wonderful experience.Thank you.

Quick delivery, good price and good mudguards

Ordering was simple. The delivery was very quick. A great experience all round.

What a professional company! First off the original sales person took his time to find the right bike for us (unlike a nearby rival where two hipsters pretty much ignored us). No pressure just sound advice. After the order was placed we had updates by text and email confirming the progress of the bikes build. The bike was ready on the agreed date and in immaculate condition and built with real care and precision. Honestly, the whole process has been so smooth with genuine customer care and a real satisfaction after I left the shop with the bike. Free first service too! I'd give 10 stars if I could!

Amazing support and service by the team in Dales. I have a Cube Attain road bike and I was looking for mudguards. The team in Dales had a pair of specific cube attain mudguards in stock which are perfect for the bike. Also I picked up some great quality clothing too which was a great in the sale.

Massive thanks again and a great shopping experience in store with extremely knowledgeable staff as always.

See you all soon.

Ray

I ordered gift vouchers and the process to order was very easy. I liked that I could choose various denominations which will give my son more choice as to how and when he spends them. Vouchers themselves are a nice design and quality and they came in a very expensive looking envelope which I think is a nice touch. Delivery was quick. Excellent experience. Thank you.

Absolutely brilliant service. I ordered a bike through the Green Commute Initiative and Dales made the whole thing so straightforward. When the bike arrived it was almost ready to go - just had to put the front wheel on and straighten the handlebars. They’d even installed the lights and bell! Great comms throughout and fast, friendly, helpful service. Very highly recommended, their outstanding reviews speak for themselves.

I ordered the cycle Monday night and it was delivered Friday afternoon, The cycle arrived in a massive box nearly fully assembled leaving me to fit the front wheel, peddles and straighten the handle bar. Dales Cycles kept me updated of the delivery progress throughout. 10 out of 10

really impressed by this good customer service - nothing compared to German customer service in bike shops.

If I could award Dales Cycles six stars for the service that was provided to me today, I would readily do so.
I arrived at their premises without a booking and with a cycle which had a frayed gear cable. I was also many miles from home undertaking a four day cycle trip.
Ian kindly facilitated the repair which was undertaken promptly by Jim. Thank you most sincerely gentlemen. Your response enabled me to get back on the road with confidence.

Perfect customer service

Excellent friendly service

ordered two rear pannier racks and received the following day and well packaged. Will definitely use again.

Gold standard service from Chris and Ollie. Very impressive with excellent customer service. Very personable highly knowledgeable and very engaging. Really took the time to understand what I was wanting and recommended excellent solutions and products. I purchased a new cycling shoes and pedals. Wonderful speaking to these guys who are very passionate about cycling and customer experience. Ollie was outstanding incredibly helpful at fitting my bike. He spent a great deal of his time sorting out my bike for which I am very grateful. Wil be a Dales customer for life. Please keep up the outstanding service.

Great staff and very helpful/ knowledgeable. Chris and David very accommodating. Lovely company to deal with (highly recommend getting them to set the bike up for you - worth the small service charge). One happy family of 4 with new bikes.

Fast delivery. Perfect