DanCenter A/S Reviews 

Excellent settings for a family holiday with good service prior to arrival, e really comfortable summerhouse and beautiful unspoilt surroundings.

Awful communication, do not recommend to use DanCenter.

Dirty house when arriving. They ask you through a survey to rate the arrival experience. When you do that with what you found, including photos, they do not contact you as stated after filling in the survey.

Now, more than a month after leaving, we receive an invoice with a charge “extra cleaning” of nearly €200. This, with extra photos after asking what/how, and the “dirty” places are all things that were either not used (barbecue while it was rainy/low temperature most of the time) or we did not even have with us (small hard candy, which our little children could choke on). Even photos which weren’t even taken in/around the house are within their “evidence” to justify their claim.

Even after complaining again with our photo’s about how dirty the house was, they of course only believe their own cleaning team.

We love Denmark, but no Dancenter for us anymore.

Just perfect, as usual

Dancenter made a mistake when taking our verified booking from Booking.com.
On arrival to the rentet house (verified booking, dates and times correct) we found we had no access to the house. It was almost imposible to get to Dancenter as we arrived after ofgice hours as planned. Finally we found an ermegency number and we told we had no booking but could rebook and pay again. We were told by Dancenter we could book something else too, pay and then when ever Dancenter had found out what the issue was, we could claim a refund and see what happens.
I demanded to speak to a responsable but no way.
The man at the help center was really nice and understanding but could not do anything without his managar whom left work at 5 pm, same time as our arrrival.
We called Booking.com whom took the reservation and they were really good and solved the issue and gave us acces to the house by forcing Dancenter to make it happen.
Dancenter, never again!

A word from my wife:

Llegamos a la casa a la hora pautada 4 a 5 de la tarde y el código no nos permitía sacar la llave. Estuvimos más de 4 horas tratando de hablar con alguien que nos solucionará el problema. La reserva estaba hecha con booking y la empresa que tenía la casa había colocado otra fecha en la que llegábamos, por lo que el problema era entre booking y ellos, finalmente nos dieron un código para entrar a las 9 de la noche.
Cuando entramos a la casa nos sorprendio que no había toallas ni sabanas porque se supone que las debes alquilar a la empresa que lleva la casa, lo cual no teníamos ni idea. La casa en sí estaba bien situada pero no estaba muy limpio. La única ducha que tiene no funciona muy bien el termo de agua caliente, no alcanza para ducharse 4 personas y el teléfono para ducharte debes sostenerlo en la mano porque no funciona el aparato para colgarlo arriba.
En la entrada de la casa en el espacio vacío entre la habitación de afuera y la casa estaba bastante desordenado y daba muy mal aspecto.

My experience with DanCenter (Booking: 2025-257615) was a complete nightmare. Their agency's practices are highly deceptive and their customer service appalling.

We arrived at a filthy holiday home: dirty bin, bird-covered balcony, foul-smelling wall, unwashed dishes. We have photos and witnesses. Yet, DanCenter tried to charge us a €30 cleaning fee, a blatant lie. When disputed, they threatened debt collection.

Beyond this, they consistently provided poor service:

Misleading policies: Refused timely linen orders.
Unprofessional communication: Sent critical info in German/Dutch despite English correspondence.
Unresolved property issues: Failed to clarify water meter readings.
Crucially, this isn't just my experience. Danish media outlet DR.dk has investigated similar complaints against DanCenter (search: "Sommerhus-kunder føler sig ladt i stikken af DanCenter: - Det er umuligt at få fat," May 29, 2025). This public report confirms their systemic issues with customer communication and unfair practices.

Do NOT book with DanCenter. They deliver poorly maintained properties and engage in unethical behavior. Save yourself the stress and fraudulent charges.

Booked in a place on Air BnB that was actually managed by DanCenter in summer 2024. I had to chase them to pay the electricity charge, received the amount owed and paid it the same day. I received an acknowledgment it had been paid.

Booked again this year and they sent me a terribly worded email saying I had not paid this bill. I sent them a screenshot from my bank showing payment that they did not accept as proof. I asked for what proof the required and they did not say what was needed, just that what I had shown was not proof. I then dug through emails to find further proof and then days later, after I chased, said that was ok.

I asked for an apology and a call to explain what had happened and was constantly stalled. I then said I would accept contact. In Danish or English and had an email in Danish apologising for something I was not complaining about.

Customer service seems to have been offshored to India and no matter where it is the service is completely dreadful.

Luckily we are moving back to Denmark next year and won’t need to rent from this company again.

Edit: yet again they’ve missed the point about how dreadful their customer service is with a boiler plate response. I really would steer clear of this useless company.

I'm very Happy Enjoy for Holiday home and Zone.

I booked a place in Norrköping, Sweden , for 2 weeks. There was no washing machine at the place but the responsible person assured me that once I book the place , the caretaker will help with laundry near by. Never happened! Nobody answered the phone...they
provided another contact...no use either.
From personal experience, I wouldn't recommend this company

Great house with a nice view and the location is very peaceful

Hello India just sell it back to Denmark

DanCenter always provides great service and the holiday homes they rent out are awesome! They are all different, because they are private owned. Which makes the hiloday houses really make you feel at home!

I already used to go to DanCenter houses with my parents when I was a child, and now still always choose DanCenter when I travel with my own family! :)

Great company, good communication. Prompt response. Good houses on nice locations.
I would clearly recommend to use Dancenter for bookings in Denmark.

Perfect surroundings, quiet area. Very nice walks in the nature and close to the sea.

The house is big enough for our family ( greatgrandmother, parents, grown up children and grandchildren).
The garden and surrounding are perfect. Very quiet and a huge garden.
The swimmingpool is fantastic!

During the entire stay, everything was fine at the summer house, even though the communication afterward has been chaotic!

They asked me to pay €1,500 for electricity consumption, supposedly used during just a two-night stay. I was shocked when I saw the amount and, of course, assumed it must be a mistake. I asked them how this could be possible, and they provided a detailed explanation. You can read their response below:

“Hello Jonas,

We apologize for any inconvenience caused and thank you for bringing this to our attention. We have reviewed your concerns about the electricity charges and would like to provide you with a detailed explanation.

The amount of 1500 EUR for two nights was due to the high consumption of electricity during your stay. We understand that this amount may seem high, but please note that it is in line with the electricity rates in the area.

Regarding the additional charge of 6700 DKK, we apologize for any confusion caused. We have raised the concern from our side, please allow us some time. we will revert you back.

If you have any further questions or concerns, please do not hesitate to contact us.

Best regards,
Team Belvilla”

After that, they apologized for the inconvenience and provided the correct amount, which was 112.20 kr (15.03 EUR). I paid it immediately and asked them to confirm that all fees were settled, which they did. Their response is below:

“Hello Joans,

Thank you for reaching out to Team Dancenter. We have checked our records and can confirm that you have already paid the required amount. You do not need to pay any extra amount. We apologize for any confusion or inconvenience caused.

If you have any further questions or concerns, please do not hesitate to contact us.

Best regards,
Team Dancenter”

P.S. Making mistakes with the simplest name on earth... JOANS…

Nine months later, I receive a message saying I need to pay 260.4—this time, I don’t even know if it’s in Danish kroner or euros. They're asking me to provide proof of payment. They say that I need to pay for cleaning service even though we cleaned everything ourself before leaving the summer house. Now, they’re contacting me directly on my phone number and sending some links which I do not trust to open.

It feels like a scam! I definitely do not recommend their service.

We stayed at one of their properties in Faaborg and the hot heater broke. We called the company and they said they would send someone out to fix it but we went out for the day and it still wasn't fixed, finally they sent a young person who had no idea how to fix it so we had to leave the next day ending our stay 2 nights short. We never received a refund and they are still asking for payment for the water and electricity used. I will never stay at another property managed by them.

Edit booking number 5213369. Also the first day we were given no check instructions from booking.com and had to talk to another renter at the property (luckily someone else was there) to get them to call someone to let us in, this took over an hour.
Edit #2 I have not received an email about compensation for the 2 nights we payed for but didn't use or the 2 days we were there without hot water only a bill for electricity, water and linens which we were not told we would need to rent when we booked our stay so the first night we had none and then when we ordered 2 sets one was incomplete so I had no pillow case.

Hassle free check-in and great/ fast communication through e-mail

We are planning to come 1 day later.....let's see how flexibel Dancenter is.... ;-)