Daniel Footwear Reviews 

18,154
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,527 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the fast shipping times, beautiful products, and great overall financial value, noting that orders arrive securely and promptly in excellent condition. Many people love the stylish designs, wonderful materials, and remarkably comfortable feel of their new shoes and accessories for various special occasions. Though some reviewers encountered unexpected issues with incorrect sizing, tight fits, or difficult return processes, these challenges were often addressed when contacting support. A few individuals also mentioned occasional delivery delays, tracking problems, or receiving different items than initially expected from their online store purchases.

What people talk about most

Product

Consumers find product to be positive, highlighting the gorgeous design and brilliant quality of the... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting super quick shipping... See more

Quality

Customers had positive experiences with quality, highlighting brilliant footwear, gorgeous products, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, showing a wide range of differing opinions.... See more

Price

Clients share positive opinions on price, noting that products offer great value and beat other online... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Most helpful when sandals didn’t fit properly, despite the time factor being long as they were being delivered to meby a friend because I live outside the UK. Young woman named Tabitha could not hav... See more

Company replied

Rated 4 out of 5 stars

Great service. I'd have given 5 stars but one of the pairs of Birkenstocks I ordered was the narrow fit, when I thought I had ordered the standard fit. The detail was in the Key details when you expa... See more

Company replied

Rated 5 out of 5 stars

The parcel arrived really quickly! I loved the Coach trainers - added bonus they were sparkly which I missed form the description online! I bought three pair of sliders however 2 were returned. I f... See more

Company replied

Rated 5 out of 5 stars

Daniel always delivers excellence. We used to have a Daniel shop in Newcastle and I miss it so much. The online shop is the next best thing. Delivery is super quick and the sandals I bought I'd actu... See more

Company replied


Company details

  1. #120 of 220 best companies in Shoe shop

Information provided by various external sources

Daniel Footwear is an independent retailer with stores in the UK, plus an award winning e-commerce store. Within the boutique stores and online, you will find an extensive collection of designer shoes, bags and accessories which are of high quality, on trend and at competitive prices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(18,154)

1,512 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
boots

Rated 5 out of 5 stars

Excellent service from Daniel Footwear

Excellent service from Daniel Footwear. Fly London boots arrived quickly, great price- even got a discount on sale price with emailed code. Seemed an easy return process if they were not right but they fitted fine. Happy customer.

30 March 2026
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Reply from Daniel Footwear

Thank you so much for the review!

Rated 5 out of 5 stars

My lovely new boots.

The company did everything well and the boots I ordered are gorgeous

23 March 2026
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Reply from Daniel Footwear

Thank you for your review!

Rated 5 out of 5 stars

I thought I may have missed out on…

I thought I may have missed out on finding the perfect boots too late, but luckily for me Daniel’s had a pair in my size. I was a little sceptical when ordering as I hadn’t used this company before. But my boots arrived really quickly and well packaged. They were exactly what I was hoping for so I am very pleased with my purchase and will definitely buy from Daniel’s footwear again.

9 March 2026
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Reply from Daniel Footwear

Thank you so much for the review!

Rated 5 out of 5 stars

Perfect Fit

My boots arrived quickly and delivered on the day and time slot given.

They fit perfectly and are very comfortable. The quality is good too.

20 March 2026
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Reply from Daniel Footwear

Thank you so much for the review!

Rated 5 out of 5 stars

Fabulous boots

Fabulous boots! Great quality and service.

16 March 2026
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Reply from Daniel Footwear

Thank you so much for the review!

Rated 5 out of 5 stars

Great boots and fantastic service

I was so impressed with the customer service. I ordered a pair of boots and received the wrong ones, I contacted customer service and they arranged for my boots to be sent to me as well as a collection for the first pair I got sent. The boots themselves are perfect, exactly what I was looking for and really nice quality for an incredible price.

16 March 2026
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Reply from Daniel Footwear

Thank you so much for the review!

Rated 4 out of 5 stars

Easy ordering and delivery

Easy ordering and delivery. Boots look great but run very big for their size. I'm a 4UK and in boots often a 5 but I have a lot of room in the 4's

9 March 2026
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Reply from Daniel Footwear

Thank you so much for the review!

Rated 1 out of 5 stars

I ordered a pair of boots and not…

I ordered a pair of boots and not received one boot. Order should have been checked before posting out. Still awaiting refund too :-(

12 March 2026
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Reply from Daniel Footwear

Hello Neelam,

Thank you for your review and we are sorry to hear about your experience.

We understand how frustrating this must be. Please note that once your return has been received back at our warehouse, refunds are typically processed within 3–5 working days, although this may take slightly longer during busier periods.

If you have not yet received confirmation of your refund, please contact our customer service team at help@danielfootwear.co.uk
or on 0113 389 9899, and we will be happy to check this for you.

Kind regards
Daniel Footwear

Rated 5 out of 5 stars

Great chunky boots.

Absolutely love these boots, so comfortable and of great quality and an amazing sale price!

9 March 2026
Daniel Footwear logo

Reply from Daniel Footwear

Thank you for the review!

Rated 5 out of 5 stars

Lovely boots (as always)

Lovely boots (as always). I ordered 2 pairs in 2 sizes, kept the ones that fitted best and returned the larger size. Simple and efficient returns procedure. Return postage charge was a subsidised £2.99 and entirely reasonable.

9 March 2026
Daniel Footwear logo

Reply from Daniel Footwear

Thank you for the review!

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