Most helpful when sandals didn’t fit properly, despite the time factor being long as they were being delivered to meby a friend because I live outside the UK. Young woman named Tabitha could not hav... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Daniel always delivers excellence. We used to have a Daniel shop in Newcastle and I miss it so much. The online shop is the next best thing. Delivery is super quick and the sandals I bought I'd actu... See more
Company replied
My order was shipped quickly and was well packaged. Unfortunately there was an issue with the trainers but the customer service when I reached out was excellent. Replies were quick, friendly and helpf... See more
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The parcel arrived really quickly! I loved the Coach trainers - added bonus they were sparkly which I missed form the description online! I bought three pair of sliders however 2 were returned. I f... See more
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Company details
- #120 of 220 best companies in Shoe shop
Information provided by various external sources
Daniel Footwear is an independent retailer with stores in the UK, plus an award winning e-commerce store. Within the boutique stores and online, you will find an extensive collection of designer shoes, bags and accessories which are of high quality, on trend and at competitive prices.
Contact info
LS7 1RG, Leeds, United Kingdom
- 0113 3899 899
- help@danielfootwear.co.uk
- www.danielfootwear.com
4.4
Excellent
18k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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boots
Disappointing
Sadly, I received the wrong boots in my order. The company showed little interest in rectifying this for me.
26 January 2026
Reply from Daniel Footwear
Hello Sarah,
Thank you for your review and apologise again for the incorrect boots being sent.
I can see the item was passed to the post office on the 4th, arrived with us on the 6th and has been refunded today on the 9th.
We apologise again for the issue.
Kind regards
Daniel Footwear
Great Boots!
Gorgeous knee high black leather boots. Very lightweight and smart. Size 6 fits perfectly and a little stretch in the calf means they zip over the legs. Best for a narrow foot.
26 January 2026
Reply from Daniel Footwear
Thank you so much for the review!
Really lovely boots
Really lovely boots, great delivery times.
Well packaged and even a spare pair of heel tips
26 January 2026
Reply from Daniel Footwear
Thank you so much for the review!
Disappointing on a number of accounts
Quite disappointed that the day after I purchased my boots and bag I received a 15% off code - this would've meant another £45 off. Also I ordered 2 pairs of boots they arrived separately and I needed to send them both back but the packaging wasn't big enough and when I went to get the return label I could only put in one pair of boots. I phoned and the person I spoke to wasn't very helpful and she said it would be best to send them separately, which I did and eventhough it was the same order number they deducted 2 X £2. Not a huge amount and not worth arguing about but I didn't ask for it to be sent in two parcels. Will make me think about using them again. I've tried to unsubscribe to them but I am still getting e-mails, also very annoying.
12 January 2026
Reply from Daniel Footwear
Hi Jeanette,
Thank you for taking the time to share your feedback — we’re really sorry to hear that your experience left you disappointed.
We completely understand how frustrating it is to receive a promotional code shortly after placing an order. These offers are sent automatically and unfortunately can’t be applied retrospectively, but we appreciate how disappointing that can feel.
Regarding the delivery and return, your items were dispatched separately due to stock location, which is why they arrived in two parcels. As each parcel requires its own return label, the standard £2 return fee was applied per parcel. We do appreciate that this wasn’t something you requested, and we’re sorry for the inconvenience this caused. We’re also sorry to hear that the advice you received over the phone wasn’t as helpful as it should have been — this will be fed back internally.
In relation to the emails, if you’re still receiving marketing messages after unsubscribing, please contact our customer service team directly and we’ll ensure this is resolved for you as a priority.
We genuinely value your feedback, as it helps us improve our service, and we’re sorry that this experience has made you reconsider shopping with us. Should you wish to discuss anything further, our customer service team would be happy to help.
Kind regards,
Daniel Footwear Customer Service Team
Well it was quality + ordering .it was…
Well it was quality + ordering .it was unfortunate boots were a little too wide for me but that doesn't detract from quality + returns happy customer.
12 January 2026
Reply from Daniel Footwear
Thank you so much for the review!
Wonderful boots x Fit is perfect x…
Wonderful boots x Fit is perfect x Delivery was quick and the price was perfect
12 January 2026
Reply from Daniel Footwear
Thank you so much for the review!
Happy I went with these!
Delivery time was not bad given it was international. These boots are truly beautiful and I love the extra height the platform sole provides (I can’t wear heels). I’ve found that some styles of London Fly are a tad too narrow for my little Taylor’s bunion but am glad I gave these a try. Though I’m usually a 9 1/2, I went up to size 10. The extra space and leather upper (which has some give) provide the comfort I need and I’ve had no trouble wearing them at work.
6 January 2026
Reply from Daniel Footwear
Thank you so much for the review!
Reply from Daniel Footwear
Thank you so much for the review!
Fast delivery and easy to return
Only giving 4 stars because I had to return the items. But it's worth giving a review here because the boots arrived quickly, they made it easy to return them, and the refund was processed straight away. I'll definitely shop with Daniel again and hope to find something suitable in future!
12 January 2026
Reply from Daniel Footwear
Thank you so much for the review!
What happened to customer care??
I needed to return a pair of boots that didn’t fit but as the box was too damaged to use ( it had been crushed in transit) I provided a box that was strong enough to protect the boots on their return. The returned item arrived back in perfect condition, however I was shocked to be told that I had to pay £10 out of my refund for the original bashed in box that was of no use.
Surely this is the whole reason for a box .. to protect the items inside?? I didn’t damage the box it happened in transit.
I emailed the company and explained but they insisted that the boots had to be returned in the original box and I must pay because I hadn’t told them ahead of returning the boots. That was that! They have deducted the money from my refund. I feel that this company have behaved unreasonable and not taken into considered the full situation.
It’s put me off this company and I wont be buying from them again.
5 January 2026
Reply from Daniel Footwear
Hello Sue,
Thank you for taking the time to share your feedback. I’m sorry to hear that you remain disappointed with the outcome of your return, and I do understand why this situation has been frustrating for you.
As outlined in our returns policy, items must be returned in their original packaging. This is because our branded boxes form part of the product presentation and are required for the item to be resold as new. Where original packaging is missing or unusable, we apply a £20 reboxing charge to cover the cost of replacement packaging and processing.
In this instance, we did not receive any notification of damage to the box at the time of delivery. However, we did take your explanation into consideration and, as a gesture of goodwill, reduced the standard reboxing charge from £20 to £10, which was reflected in your refund.
We would always recommend contacting us before returning an item if there are any issues with packaging upon delivery, as this allows us to advise on the best course of action and helps avoid any deductions where possible.
While we appreciate that the boots themselves were well protected and returned in perfect condition, we must apply our returns policy consistently to all customers.
Thank you again for your feedback, which has been noted. We’re sorry to hear that this experience has affected your view of the company, but we do appreciate you taking the time to raise your concerns.
Kind regards
Daniel Footwear
Ordered boots in the sale
Ordered boots in the sale. The ordering process was very easy and arrived on the date stated.
5 January 2026
Reply from Daniel Footwear
Thank you so much for the review!
Quicky delivery and great boots
29 December 2025
Reply from Daniel Footwear
Thank you so much for the review!
Really disappointing service
Really disappointing service. I sent some boots back, no acknowledgment for ten days, sent two emails, no response. Eventually called them. He said they’d got lost during the return and gone into the wrong crate. I asked if they could get the refund processed for me and he said no and that I’d just have to wait. Shocking service. Still not received the refund!!!
2 January 2026
Reply from Daniel Footwear
Hi Andrea,
Thank you for taking the time to leave your review. I’m really sorry for the frustration this caused and appreciate the opportunity to clarify what happened.
Your return did unfortunately take longer than usual to reach us due to Royal Mail delays, and it was only received back with us on 22 January. As soon as it was located and checked in, your refund was processed the following day on 23 January at 3:22pm. Depending on your bank, it can take a few working days for the funds to appear back in your account.
At no point were you told that we would not refund you — only that we needed to wait for the return to physically arrive back with us before processing, which is standard procedure. I’m sorry if this wasn’t communicated clearly at the time.
We completely understand how disappointing delays can be and we’re sorry this experience didn’t meet your expectations. If you have any further questions or need confirmation of the refund, please don’t hesitate to contact our customer service team directly and we’ll be happy to help.
Kind regards,
Daniel Footwear Customer Service Team
Reply from Daniel Footwear
Thank you so much for the review!
Quick delivery and love my boots
Quick delivery and love my boots, good quality leather and very comfortable
13 January 2026
Reply from Daniel Footwear
Thank you so much for the review!
Highly recommended!
Excellent quality boots delivered very quickly. Brilliant range of styles and sizes in sale.
12 January 2026
Reply from Daniel Footwear
Thank you so much for the review!
Reliable service as always.....good…
Reliable service as always.....good quality boots delivered.....thank you
30 December 2025
Reply from Daniel Footwear
Thank you so much for the review!
Do not purchase anything from this…
Do not purchase anything from this shady ass company I refuse the boots because I was charged over what it said online and they wanted me to pay DHL an additional $35 delivery fee. I returned the boots. I paid $168 and they took $71 of my money to return the boot back to them. I’m just figure out how I am gonna be charged twice. Something told me do not mess with this shady ass UK company.
8 January 2026
Unprompted review
Reply from Daniel Footwear
Hello Nina,
Thank you for your review. As discussed on email, we advise at check out, in our terms and conditions and a pop up that the US government will charge you for duties.
When you got the duties charge, you emailed us to which we responded again informing you of the situation.
You advised "I didn't read, I just skimmed over the information."
We then advised that the cheapest way to resolve this is to accept the tariffs and then return the items so you can claim the tariff's back claimed by the US government. We advised that if rejected we would refund, minus any additional charges we receive due to the refusal.
You responded saying you understood and you were rejecting the parcel.
We believe we offered solutions and provided the information on multiple occasions both on our website and via email.
We sorry you are unhappy but advise going forward you check content of emails, terms and conditions and the delivery information when purchasing online.
Kind regards
Daniel Footwear
The boots were very nice well made
The boots were very nice, but they were too small, so I had to send them back. The only complaint I have is that they charged me $20.00 for shipping because it was under the amount spent which I'm ok with but a few days later I get an e-mail from a shipping Co. DHL and they wanted $35.00 to make the delivery to my house which I didn't know about unless it was on the website and I didn't notice it not sure, but I felt it brought the total of the boots up and I wasn't aware of the extra charge. So, I wanted to replace them with a bigger size because I really liked them but then I'll have to spend another $55.00 on top of the price of the boots. So, the $100.oo boots will be over $200.00 now.
29 December 2025
Reply from Daniel Footwear
Thank you for taking the time to leave your review, Janet. We’re really pleased to hear that you liked the boots themselves and appreciated the quality.
We’re very sorry, however, for the frustration caused by the additional DHL customs charges. As a UK-based retailer shipping internationally, orders sent to the US may be subject to import duties and taxes set by US Customs. These charges are not determined or collected by us and are requested by the courier (such as DHL) before delivery. We do aim to make this clear at checkout, within our delivery information, and via on-screen notices, but we completely understand how disappointing it can be if this wasn’t expected.
Unfortunately, if an item is returned or exchanged internationally, the shipping costs and any applicable import duties would apply again, which is why an exchange can become costly for US customers. We appreciate your feedback, as it highlights how important transparency around international charges is, and we’re continually reviewing how we communicate this information.
We’re genuinely sorry that this experience prevented you from reordering a larger size, especially as you liked the boots. If you’d like to discuss this further or need any assistance with a future order, our customer service team would be more than happy to help.
Thank you again for your feedback.
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