Most helpful when sandals didn’t fit properly, despite the time factor being long as they were being delivered to meby a friend because I live outside the UK. Young woman named Tabitha could not hav... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Daniel always delivers excellence. We used to have a Daniel shop in Newcastle and I miss it so much. The online shop is the next best thing. Delivery is super quick and the sandals I bought I'd actu... See more
Company replied
My order was shipped quickly and was well packaged. Unfortunately there was an issue with the trainers but the customer service when I reached out was excellent. Replies were quick, friendly and helpf... See more
Company replied
The parcel arrived really quickly! I loved the Coach trainers - added bonus they were sparkly which I missed form the description online! I bought three pair of sliders however 2 were returned. I f... See more
Company replied
Company details
- #118 of 217 best companies in Shoe shop
Information provided by various external sources
Daniel Footwear is an independent retailer with stores in the UK, plus an award winning e-commerce store. Within the boutique stores and online, you will find an extensive collection of designer shoes, bags and accessories which are of high quality, on trend and at competitive prices.
Contact info
LS7 1RG, Leeds, United Kingdom
- 0113 3899 899
- help@danielfootwear.co.uk
- www.danielfootwear.com
4.4
Excellent
18k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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boots
Reply from Daniel Footwear
Thank you so much for the review!
Reply from Daniel Footwear
Thank you so much for the review!
Fabulous!
quick to order and super fast delivery. Gorgeous boots, will definitely be ordering from this company again.
6 January 2026
Reply from Daniel Footwear
Thank you so much for the review!
Great selection of Brands
Bought some gorgeous boots in the sale, delivery was quick and easy. Great website, easy to use and buy. Great selection of brands available. Will be back!
8 January 2026
Reply from Daniel Footwear
Thank you so much for the review!
The boots were lovely but with having a…
The boots were lovely but with having a high instep they did not fit
8 January 2026
Reply from Daniel Footwear
Thank you so much for the review!
Massive Saving
This is my 2nd time with Fly boots but this time I saved a whopping £50 buying from Daniel Footwear. Great!🥳
10 January 2026
Reply from Daniel Footwear
Thank you so much for the review!
Reply from Daniel Footwear
Thank you so much for the review!
Very very happy
Highly recommend!!!I am so happy with my purchase!! The boots are so comfortable and good quality i love them !!! Would like to have the same in dark and light brown if you can plan for future projects please!!
6 January 2026
Reply from Daniel Footwear
Thank you so much for the review!
Fly London boots
Was looking for Fly London boots, found pair I liked, delivered promptly and well packaged and I was able to use my student discount :D
5 January 2026
Reply from Daniel Footwear
Thank you so much for the review!
My boots were well packed for delivery…
My boots were well packed for delivery so they arrived in perfect condition. The price of the boots were also a competitive price with other retailers. I would definitely use Daniel Footwear again.
5 January 2026
Reply from Daniel Footwear
Thank you so much for the review!
Good quality and fast international shipping
Fast international delivery with tracking and regular updates. I love my new boots, they are very good quality and look even better than the website.
3 January 2026
Reply from Daniel Footwear
Thank you so much for the review!
Just love my boots
Just love my boots. So comfortable over the 2 years I've bought 3 pairs in different colours.
Also everyone in the contact centre is lovely and very helpful
Tabetha
22 December 2025
Reply from Daniel Footwear
Thank you so much for the review!
Great prompt service from Daniel…
Great prompt service from Daniel footwear.
Two lovely pairs of new boots from the sale
Daniel voluptas beautiful boot with a great reduction.
Fly London Salv are great too. Happy customer thanks.
2 January 2026
Reply from Daniel Footwear
Thank you so much for the review!
Ordered boots and a full length faux…
Ordered boots and a full length faux fur coat received. Tried to exchange but boots no longer available.
29 December 2025
Reply from Daniel Footwear
Hi Susan,
Thank you for your feedback. We’re sorry to hear the boots were no longer available for exchange, however we can confirm that your refund has now been fully processed.
We appreciate you taking the time to leave a review and apologise for the disappointment caused by the stock availability. If we can help with anything further in the future, please don’t hesitate to get in touch.
Kind regards,
Daniel Footwear Customer Service Team
I love the Boots
I love the Boots. Fly is my favourite brand. I am usually 5 1/2 but they come big so a size 5 was perfect. This is my 5th pair over the years.
29 December 2025
Reply from Daniel Footwear
Thank you so much for the review!
Wrong boots in box
29 December 2025
Reply from Daniel Footwear
Hello,
Thank you for your review and we are sorry to hear about the issues you have had. If not already please reach out to our customer service team. They can be reached on either help@danielfootwear.co.uk or 0113 389 9899.
We are sorry again to hear about you issue but will do our best to resolve this.
Kind regards
Daniel Footwear
No way!
I was sent the wrong size. I emailed to ask about making an exchange. They never responded so I am left with boots 3 sizes too big. I will not prefer from them again.
29 December 2025
Reply from Daniel Footwear
Hello,
Thank you for yoru review. We responded to your email sent on New Years day on the 2nd January 10.31 am UK time. Are you able to check your inbox and reply back to this email please?
Update: 15/01 - Hello Gregg and Pamela. We have emailed to follow up but had no response. Can you kindly respond to our email so we can help resolve this for you?
Kind regards
Daniel Footwear
Very quick delivery
Very quick delivery
Good quality leather boots
Very happy with the fit
28 December 2025
Reply from Daniel Footwear
Thank you so much for the review!
Quick delivery and fantastic boots.
24 December 2025
Reply from Daniel Footwear
Thank you so much for the review!
Reply from Daniel Footwear
Thank you so much for the review!
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