Most helpful when sandals didn’t fit properly, despite the time factor being long as they were being delivered to meby a friend because I live outside the UK. Young woman named Tabitha could not hav... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Daniel always delivers excellence. We used to have a Daniel shop in Newcastle and I miss it so much. The online shop is the next best thing. Delivery is super quick and the sandals I bought I'd actu... See more
Company replied
My order was shipped quickly and was well packaged. Unfortunately there was an issue with the trainers but the customer service when I reached out was excellent. Replies were quick, friendly and helpf... See more
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The parcel arrived really quickly! I loved the Coach trainers - added bonus they were sparkly which I missed form the description online! I bought three pair of sliders however 2 were returned. I f... See more
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Company details
- #118 of 217 best companies in Shoe shop
Information provided by various external sources
Daniel Footwear is an independent retailer with stores in the UK, plus an award winning e-commerce store. Within the boutique stores and online, you will find an extensive collection of designer shoes, bags and accessories which are of high quality, on trend and at competitive prices.
Contact info
LS7 1RG, Leeds, United Kingdom
- 0113 3899 899
- help@danielfootwear.co.uk
- www.danielfootwear.com
4.4
Excellent
18k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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boots
Good website
Good website. Prompt delivery and beautiful boots. Excactly what I was looking for.
22 December 2025
Reply from Daniel Footwear
Thank you so much for the review!
Daniel own make very poor quality.
Ordered 2 pairs of boots in the sale. Sadly, although they are described as being premium leather, they are lower-quality leather that is pieced together with chemicals and the cheapest kind of leather. Easy to tell as they smell, feel and look like plastic. They were also very hard. This just seems to be the Daniel own brand footwear. I have had several pairs of other makes and always great quality. So disappointed as the style is great but would rather pay more for a quality leather. Acceptable in the sale but for the full price of almost £200 they should be the best leather.
23 December 2025
Unprompted review
Reply from Daniel Footwear
Hi Mrs Miller,
Thank you for taking the time to leave a review — we’re genuinely sorry to hear that the Daniel Footwear own-brand boots didn’t meet your expectations.
We completely understand that leather quality is a very personal and important factor when choosing footwear. Our own-brand styles are made using genuine leather, but as with all natural materials, finishes and feel can vary depending on the treatment and construction of each design. That said, we’re disappointed to hear that these didn’t live up to what you were hoping for, particularly given how much you liked the style.
We really appreciate you highlighting that you’ve had positive experiences with other brands purchased from us — that feedback is important and reassures us that we’re generally getting things right, even if this particular item missed the mark for you.
If the boots were returned, we’d be more than happy to review this feedback internally with our buying team. And if you’d ever like advice on alternative styles or brands with a different leather finish that may better suit what you’re looking for, our customer service team would be glad to help.
Thank you again for your honest feedback — it genuinely helps us improve.
Kind regards,
Daniel Footwear Customer Service Team
If you have a return....
Wouldn't have posted a review if I hadn't had a link requesting it. I ordered a pair of boots from Daniel Footwear. Not suitable. Returned them. £2 delivery return cherge. No problem. But only refunded the original cost of boot and not the original delivery charge. Had to email in to inform them consumer rights states for online orders that if you return the item, you are also entitled to the orinsl postage charge. They did refund it and said they only refund the postage 'on request'. No, it's consumer legislation! Hate companies that try to blag customers
27 November 2025
Reply from Daniel Footwear
Thank you for taking the time to leave a review.
We’re sorry to hear that this experience caused frustration. To clarify, once a return is processed, we do refund the original outbound delivery charge in line with consumer legislation for online orders. In this instance, as soon as the matter was brought to our attention, the postage cost was refunded promptly.
We appreciate your feedback, as it helps us review how clearly this information is communicated, and we’re sorry if this wasn’t made clear at the outset. Our intention is never to mislead customers, and we’re glad the issue was resolved for you.
If there’s anything further we can assist with, please don’t hesitate to get in touch.
No drama!
Unfortunately had to return boots ,however arrived on time, return process easy and payment back on card within days.
29 November 2025
Reply from Daniel Footwear
Thank you so much for the review!
Reply from Daniel Footwear
Thank you so much for the review!
Fast delivery, easy returns, great shoe selection
Fast delivery and easy returns. I love the boots I kept! Super comfortable and they look great.
29 November 2025
Reply from Daniel Footwear
Thank you so much for the review!
The boots were burst at one of the…
The boots were burst at one of the seems and had been worn,soles were dirty and the leather was scuffed.
24 November 2025
Reply from Daniel Footwear
Hello,
We’re very sorry to hear about this and this certainly isn’t the standard we expect for our products. We’d really like the opportunity to look into this for you and put things right.
Please could you contact our customer service team directly with your order details and, if possible, a few photos of the issue? You can reach us at help@danielfootwear.co.uk
or by phone on 0113 389 9899, and we’ll be happy to assist.
Thank you for bringing this to our attention.
First time dealing with this company …
First time dealing with this company , but will definitely use them again fantastic delivery times and top quality boots .
24 November 2025
Reply from Daniel Footwear
Thank you so much for your review!
The staff in this shop are so rude and…
The staff in this shop are so rude and impolite. If you do not like working on Sunday then do not do the job.
My experience was in Harrogate on Sunday the 14th December. I initially asked to try on two pairs of boots . I had to approach the assistant. She then went to see if my size were available. She came back and said we only this one in a 4 no apology. Throughout the whole process of my chase not once did she say please or thank you. When she handed me my receipt she said there you are. She clearly did not want to be at work on a Sunday!!!I was served by Charlotte at 13 54pm.
I then went around the corner into Ruffords and purchased a coat and my shopping experience was completely different.
14 December 2025
Unprompted review
Reply from Daniel Footwear
Hello,
Thank you for taking the time to leave your review. We’re very sorry to hear about your experience in our Harrogate store on Sunday 14th December — this is certainly not the level of service we expect or aim to provide.
We understand how disappointing it is to feel unwelcome or rushed when shopping, and we apologise that your interaction did not feel polite or professional. Courtesy and helpfulness should always be present, regardless of how busy the store is or the day of the week.
We appreciate you providing the store location, date, time, and staff name, as this allows us to investigate the matter internally and address it directly with the relevant team. Your feedback will be taken seriously and used to ensure standards are upheld going forward.
Thank you again for bringing this to our attention, and we’re sorry that this experience fell short of expectations.
Kind regards
Daniel Footwear
Reply from Daniel Footwear
Thank you so much for the review!
Very helpful when I was unable to track…
Very helpful when I was unable to track my boots, which when they arrived were perfect
2 December 2025
Reply from Daniel Footwear
Thank you so much for the review!
Reply from Daniel Footwear
Thank you so much for the review!
Amazing boots at a great sale price
Amazing boots at a great sale price, well packaged
1 December 2025
Reply from Daniel Footwear
Thank you so much for the review!
Reply from Daniel Footwear
Thank you so much for the review!
Customer service
I bought a pair of boots expecting a top quality product. Unfortunately one of the zips broke and since this was outside of the 6 months warranty, thecompany wouldn't help me! A zip breaking is a manufacturing issue not a wear and tear issue! For these prices I would expect more!!
1 December 2025
Unprompted review
Reply from Daniel Footwear
Hello,
Thank you for your review, and we are very sorry to hear about the issue you’ve experienced with your boots. We completely understand how frustrating it is when something goes wrong, especially with an item that has not had extensive wear.
As the boots were purchased in January 2025, they are now outside our 6-month manufacturing guarantee. Our warranty period is based on the time since purchase rather than the amount of wear, as any manufacturing concerns must be identified within that timeframe. Once outside the guarantee period, we are unfortunately unable to offer repairs or replacements.
We are sorry that this was not the outcome you were hoping for, and we do appreciate your feedback. If we can offer any advice on repair options, please feel free to contact our customer service team at help@danielfootwear.co.uk
or 0113 389 9899.
Kind regards,
Daniel Footwear
Extra customs costs
The product itself is good and I have no complaints about the boots. However, the shopping experience was very disappointing. I paid €13 for shipping and, once the package arrived in Spain, I had to pay an additional €25 in customs fees, which was not clearly stated during checkout. This information only appears in the fine print of the terms and conditions, which is not transparent for customers.
Be careful, especially if the items are shipped from the UK, because you may be charged around 25% of the product’s value in customs fees upon delivery. It’s a shame, because the product is nice, but the lack of clarity regarding extra costs means I wouldn’t purchase again.
27 November 2025
Reply from Daniel Footwear
Hello,
Thank you for leaving your review. We’re very pleased to hear that you’re happy with the boots, but we’re sorry that the customs fees came as an unexpected cost.
For EU customers, import duties and VAT are set and collected by the destination country’s customs authority, not by us as the retailer. We do make customers aware of this before purchase through a pop-up notification on our website, as well as on our Delivery information page, but we appreciate that it can still be easy to miss.
We completely understand how frustrating unexpected fees can be and take your feedback on board as we continue to improve the clarity of our messaging.
If you would like us to review your order or provide guidance on how to query the charges with the courier, please feel free to contact us at help@danielfootwear.co.uk
. We’re glad you like the product, and we hope to assist you again in the future under clearer circumstances.
Thank you again for your comments.
Kind regards
Daniel Footwear
Speedy delivery of lovely boots
27 November 2025
Reply from Daniel Footwear
Thank you so much for the review!
These are the most comfortable boots…
These are the most comfortable boots I’ve ever worn in my life. I got them for £65 on Daniel footwear site but still at £104 on the Moda in Pelle site. Might order them in another colour ⭐️ ⭐️
5 December 2025
Unprompted review
Reply from Daniel Footwear
Thank you so much for the review!
Super boots!
Good communication, kept updated, and it’s so nice when something arrives when the company says it will. Well done. An excellent pair of boots, exactly as described and extremely comfortable. ⭐️⭐️⭐️⭐️⭐️
24 November 2025
Reply from Daniel Footwear
Thank you so much for the review!
Reply from Daniel Footwear
Thank you so much for the review!
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