Daniel Wellington Reviews 

The worst experience ever. I have ordered an item a three weeks ago and the order is under still processing.No further updates from the store.i have tried to raise a query via the contact form but they haven't replied back.The worst part is that they don't even have any customer service number or chat service.

I purchased a ring which is unfortunately too small and want to return it. Requested a returns label which was approved but the returns label is invalid at the Evri pick up point. Reprinted the label, still invalid! Have tried to contact customer services no response, have been waiting on chat for over an hour, still no response. Cannot request another returns label as it’s already showing the original label has been approved!

***update*** getting fobbed off the excuse and excuse and actually no assistance in trying to return the item. Suggesting I try another location. I had already emailed in before I got the reply below so that’s useless. Raising this with my bank as a fraudulent case as they could easily send another returns label or give me a refund knowing I am trying to get this item returned. DO NOT USE THIS COMPANY!

The customer service is AI i need to talk to someone of the reason of my order being unfulfilled. I am not sure if I have to cancel my order or wait for it. There is no clear explanation of what is going on with my order. I ordered last January 5, 2025 and haven't heard from them yet. If you have a huge backlog orders you could have emailed us that our order will be fulfilled later. talk to us

Slowest delivery in the world. Unhelpul and slow customer service. Ordered my item 2 weeks ago that i need for a birthday and they still have not shipped and even worse they dont know when they will be able to dispatch due to an inventory audit which is ridiculous. They keep telling me to carry on waiting with no estimated dispatch time or delivery. If they had truthfully told me the delevery time from the start instead of lying and saying it will be 2-3 days i wouldnt be so mad as i would not have even ordered something that takes so long to ship. What a waste of money and time. Never shopping here again and will let everyone else in my family know and on social media that it is best to avoid such a dodgy company.

It has been 6 days since I've submitted a refund request due a potential clasp fault- still nothing from DW. The automated email says 24-48 hours for their Customer Service to get back to you- still waiting... Read other reviews, lots of customers seem to be in the same boat. I work in CS and appreciate delays do happen but meanwhile the returns deadline is running out while DW are taking their time to respond if they do at all.

I bought a watch for a christmas gift on 31/10/24, which was opened on 25/12/24 to be found that the clasp on the watch doesnt close, but just slides off the band.

I emailed their customer service email address on 26/12/24 to request a return or repair, and still havent had a response. At this stage I have doubts whether ill ever hear back from them, and there is no phone call option.

Shop here at your own risk - I for one never will again.

Just like what everyone has already said on here, THE WORST (IF ANY) CUSTOMER SERVICER EVER! I ordered a watch strap but was missing parts. When I contacted customer service, I received a response weeks later admitting that it was an oversight on their part and that I can "return the strap and reorder it if [I] want." There was no resolution nor the willingness to assist. Just a passive aggressive advice. Plus they told me to go to a watchmaker and pay for the missing parts. It's been 2.5 weeks since and I have yet to receive additional help for my questions about possible resolution.

For a company whose watch prices are actually more expensive than some other well know watches, they have a terrible customer service. There is no after care service once they have your money, which in my opinion is what makes or break gaining and mainting loyal customers.

we've ordered a watch online on Black Friday. We did receive the package, but the most important thing, the watch itself, was missing. We contacted DW and UPS. Sadly enough no response after already two weeks. Paying for an empty box is not worth it.

Very very slow service and I got a watch that doesn't have a battery. I had to make the effort to have it fitted. Now they don't want to give me my commuting money.

I've ordered a ring at the beginning of December, received tracking number and after 20 days still not received, customer service doesn't seem to care and is not helpful at all.

Best customer service you can get. Mr Nico was so helpful and solved an issue with always super fast response. Well done , thank you a lot for this experience

I have been trying to get in contact with this company all day. After receiving my order 2 weeks later than promised, I opened it to find that I only received one watch strap instead of 2. I don’t even understand how that happens as they are sold as a set. I immediately connected to the live chat (I would rather call and talk to someone but their phone number does not work, just says to contact them online) and it said I would be connected in around 4 minutes. After about an hour I received a response but when I sent a photo of my order they disconnected and I cannot get anyone to answer me. I also sent an email to customer service and so far have only received a response from AI. I really hope I can get a response soon since this is supposed to be an anniversary gift for my husband. But I’m not holding my breath, at this rate it will never be here before our anniversary. I am beyond frustrated!

Still haven't received my order from the 25th of November and there is no communication they lied and sent a message that I was not available to receive package still waiting for my order I call everyday no progress DW is the worst they don't care about customers

Such a terrible after sale customer service. Bought a bundle December 2 (DW Aus) and had to correct the shipping address. CS (Customer service) via email confirmed the corrections a day after. Took more than a week to deliver and surprisingly to the wrong address.

Several follow ups were made via email to re-ship the goods to the corrected address but no response from CS since the delivery to the wrong address (2 days as of this writing). Per the delivery notification email - any concerns or questions on the order will have to be coursed through the delivery partner then.

No DW customer service contact # found

DW used to be a good brand but its poor aftersale support and un-integrated systwm to its delivery partners are tarnishing its name.

Potentially not buying online nor recommending this brand based on this poor experience.

I ordered on november 22 so it's been 10 business days and still no tracking number even if I reached out to the customer service not once, but twice!! I am very disappointed...

No way of tracking properly or getting in touch with company ….customer support email isn’t even valid

I had ordered a watch from them on Sunday afternoon the 1st of december and they emailed me back saying within one or two days the track and trace would be sent and in 2-4 business days it would be delivered. Now it has been 5 days forget about the delivery the track and trace code is also not there yet meaning they did not email me yet my order no is Order No. SH559462EU, Please stay away from this company, and moreover it was a 20 us dollar watch made in china which they charged me for 179 euro along with 2 euro for delivering to my address. Please stay away from this brand company and stay away by a barge pole from this brand. its service sucks. It's been 6 days now and i still did not receive my order so just goes to show what kind of company this is and please stop sugar coating and saying to give you complete details and make a complain on your help desk and that blah blah blah. Finally yesterday on the 6th day i received my order. But my opinion still stands, never gonna use this company again to buy stuffs, For me the funda is simple 2-4 business days means 2-4.

I needed to cancel the shipment. Communication with the customer service was excellent and fast. Kyla was very nice.

Best team ever ! Kind and very helpful , thank you

Excellent and prompt customer support service.