Easy to order Darwins and change dates when your pet food runs out. However, the site accepts only Card and GooglePay and would be great if they can also offer PayPal and Applepay. The subscription ch... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Darwin’s has helped to keep my pup healthy and happy; full of energy as well as my cats. Their representatives are informative, caring, and there to answer any of my inquiries. Deliveries are on t... See more
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I switched to raw 8 years ago. Both of my Beagles got sick on Kibble--- started making my own raw food but found it challenging to provide the cartlidge, bone marrow and organ product to supply appro... See more
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We have trusted Darwins for our Bostons for 10 years now. Deliveries are always on time and the food is of the freshest quality. We appreciate that Darwins formulates each meal with exact nutrition ou... See more
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Company details
Written by the company
Darwin's Natural Pet Products aims to help pets and their owners enjoy more years of healthy companionship by making and delivering all-natural, raw pet food.
Add more years to your pet's life and more life to their years.
Written by the company
- Thrive Longer with Darwin's
- We believe feeding a pet what they’re born to eat is the best way to help them thrive longer. That's why we provide food the way nature intended, biologically-appropriate recipes inspired by their ancestral diet, and why we're dedicated to supporting you every step of the way on your pet's health journey.
The Healthiest Thing You Can Do For Your Pet
Delivered Right To Your Door
Get free and fast shipping to most of the US on any order over 20 lbs. We cold-ship our raw meals so they're delivered to you fresh and frozen.
Contact info
350 Treck Dr., 98188, Tukwila, United States
- 877-738-6325
- customerservice@darwinspet.com
- www.darwinspet.com
Get 50% Off Your First Box
4.7
Excellent
2K reviews
Replied to 65% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt response requested
I wish there would be a more prompt response to orders that say, will be shipped in a few days, so I know when to expect the email saying, your order had been shipped.
30 March 2026
worth it!
on time delivery, excellent product, love having this amazing option for my pup!!
30 March 2026
Reply from Darwin's Natural Pet Products
Hi Elaine,
Thank you for sharing this. It’s wonderful to hear that delivery has been on time, the product has been excellent, and that your pup is loving having this option. Knowing we’re providing something that feels both reliable and truly beneficial for your dog means a lot.
My dogs do great on this food
My dogs do great on this food. Been feeding this since 2022. Never had an issue. My dogs love the food as well.
30 March 2026
Reply from Darwin's Natural Pet Products
Hi Nicole,
Thank you for sharing this, it’s wonderful to hear how well your dogs have done on the food. Having them thrive since 2022 without any issues, and genuinely love their meals, is exactly the kind of long‑term experience we hope every customer has. Your trust over the years truly means a lot.
Darwin’s Intelligent Diet is good food
I am very happy with Darwin’s intelligent diet that I’ve been feeding my cat for over two years. My cat has CKD lost a lot of weight on another wet, but not raw food I was using. Darwin is a very responsive company and it’s nice that they also provide a pet line for medical information to customers who subscribe to their food service.
6 April 2026
Reply from Darwin's Natural Pet Products
Marcia,
Thank you for sharing this experience. It’s wonderful to hear how well your cat has done on the Intelligent Diet over the past two years. Your long‑term commitment means so much! Knowing that the diet has helped her regain stability is exactly what we hope to provide for every family we serve.
Have you changed your formula in your…
Have you changed your formula in your cat food?? I have noticed their eyes don't seem as bright, their fur doesn't seem as shiney, your chicken formula has SO much fat in it anymore, and now they are refusing to eat it!
30 March 2026
Reply from Darwin's Natural Pet Products
Hi Alannah,
Thank you for reaching out and sharing this. I can imagine how frustrating it must feel to see changes in your cats’ appetite, coat, and overall brightness, especially when they’ve been doing well on the food before. I have forwarded your review to the CS managers, who will be contacting you this week to talk about what you're seeing with the cat chicken. Thank you.
Darwin’s deserves much appreciation
Darwin’s has helped to keep my pup healthy and happy; full of energy as well as my cats. Their representatives are informative, caring, and there to answer any of my inquiries. Deliveries are on time and in great order. Much appreciation in how safe and the care they take to make excellent food .
6 April 2026
Reply from Darwin's Natural Pet Products
Hi Debra,
Thank you for sharing this. It’s wonderful to hear how much Darwin’s has supported the health and happiness of both your pup and your cats. Knowing they’re full of energy and thriving on their meals is exactly what we hope for. We are so grateful for your kind words about our team; having representatives who are informative, caring, and ready to help is something we take a lot of pride in. And it’s great to hear your deliveries have been consistently on time and in good order.
Your appreciation for the care and safety that go into making the food truly means a lot. If you ever want help responding to more reviews that highlight both pet wellness and service experience, I’m here anytime.
Thanks for supplying me with quality…
Thanks for supplying me with quality dog food for my blue heeler
1 April 2026
Reply from Darwin's Natural Pet Products
Hi Dana,
Thank you for sharing this. It means a lot to know your blue heeler is enjoying the food. We’re grateful to be part of keeping your pup healthy, happy, and well‑fed with something you feel good about serving. And thank you as well for being a customer since 2024; your trust truly means a great deal to us.
Reply from Darwin's Natural Pet Products
Hi Ed,
Thank you for sharing this, it’s wonderful to hear that your dog loves the food and that you’ve had such a great experience with our customer service. Knowing we’re supporting both happy mealtimes and a smooth, reliable experience truly means a lot.
When I need to make a change you are…
When I need to make a change you are very courteous. Your delivery driver is fantastic!
6 April 2026
Reply from Darwin's Natural Pet Products
Hi Diane,
Thank you for sharing this. It’s wonderful to hear that making changes has been easy and that our team has treated you with courtesy. I’m especially glad to hear that Dan has been fantastic, reliable, and friendly. We truly appreciate you taking the time to let us know.
Reply from Darwin's Natural Pet Products
Hi Denise,
Thank you for sharing this. It’s great to hear that your dog loves the food and that your shipment arrived perfectly. Reliable deliveries and happy pups are exactly what we hope to provide every time. Thank you for being a customer since 2024. We truly appreciate your trust and continued support.
High-Quality Food My Cats Love, but a Few Cons
I’ve been using Darwin’s for both their standard poultry formulas and their prescription Kidney Health options, and overall I’ve been very satisfied. The quality of the food is noticeably high, and most importantly, my cats genuinely enjoy eating it. Since switching, I’ve seen consistent healthy body weight, good bathroom habits, and they even seem to drink less water—likely because of the moisture content in the food.
One of the biggest differences I’ve noticed is in their litter box. When my cats eat other brands, the change in stool and urine quality and smell is immediately noticeable—in a bad way. With Darwin’s, everything is much more consistent and noticeably improved.
That said, I’m giving 4 out of 5 stars instead of 5. I’m aware there have been past recalls and quality issues with some dog and cat batches, which gives me some pause. Additionally, with the kidney formula specifically, there have been a few times where the quality seemed off enough that my cats wouldn’t eat it. To their credit, Darwin’s customer service was excellent and sent replacements at no cost, which I really appreciated.
Overall, I trust the product and will continue using it, but I do hope to see continued improvements in consistency and quality control.
6 April 2026
Reply from Darwin's Natural Pet Products
Hello Kenny,
Thank you for taking the time to share such a thoughtful and detailed review. It’s wonderful to hear how well both the standard poultry formulas and the Kidney Health diet have supported your cats, from maintaining a healthy body weight to improved litter box consistency and overall enjoyment of the food. Those day‑to‑day changes you’re seeing, especially with moisture intake and stool quality, are exactly the kinds of improvements we hope these diets provide.
I also appreciate your acknowledging the responsiveness of our customer service team when something hasn’t seemed quite right. We’re glad the replacements were helpful, and your feedback about occasional inconsistencies is important. While we’re grateful for your trust and long‑term use of the food, we also take seriously the responsibility to continue strengthening quality control so every batch meets the standard your cats are used to.
Your balanced perspective — recognizing what’s working while being honest about what you hope to see improved — is incredibly valuable. Thank you again for being a dedicated customer and for sharing your experience so clearly.
Great communication
Great communication. Product always arrives as promised, still frozen. And my cat love it!
3 April 2026
Reply from Darwin's Natural Pet Products
Hi Susan,
Thank you so much for sharing this! We’re glad to hear your orders are arriving fully frozen and right on time. It’s wonderful to know your cat loves the food, too. We appreciate you being part of the Darwin’s family!
you always let us know when our…
you always let us know when our delivery is arriving. We always get exactly what we need.
25 March 2026
Reply from Darwin's Natural Pet Products
Hi Sharon,
Thank you for your review! We’re so glad to hear that the delivery updates are helpful and that you’re consistently receiving exactly what you need. We are so grateful that you’ve been with us for over five years; your loyalty truly means a lot to us. If there’s ever anything you need, we’re always here to help.
The quality product.
2 April 2026
Reply from Darwin's Natural Pet Products
Hi Leslie,
Thank you for your review! We’re so glad to hear you’re happy with the quality of our food. We’re also incredibly grateful that you’ve been with us since June 2025, your support means so much to us. Please reach out anytime if there’s ever anything you need.
Leaving 2 stars because the shipping…
Leaving 2 stars because the shipping and packaging. But my cats won’t touch it. Got 2 flavors, beef and turkey, I have 2 cats, they mostly eat wet food, but from time to time they get fresh meat, and that food they are just not want to eat , sniffed and walked away.. I tried to brown int a little on the pan - still nothing..for sample they should offer smaller options, now I’m stuck with 10lbs of cat food…
3 April 2026
Reply from Darwin's Natural Pet Products
Mo,
Thank you for taking the time to share your experience with us. We’re truly sorry your cats haven’t taken to the food yet. Many cats who normally enjoy wet food or even fresh meat still hesitate with raw at first because it doesn’t match the sensory profile they’ve imprinted on. Cats learn to recognize their food based on smell, texture, taste, and even temperature. When something new doesn’t match what they’re used to, their instinct is to sniff it and walk away. It’s a completely normal reaction, even for cats who aren’t usually picky.
My cat will eat the food. Yay!
# 1 reason for the rating is that my cat likes the food. The packaging is just right for 1 cat. I would prefer more variety, but realize that is likely unrealistic. So I'm still doing a homemade diet with reduced phosphorous. More training for your customer service department would increase the rating to a 5. A supervisor interceded and my order went through without a hitch.
2 April 2026
Reply from Darwin's Natural Pet Products
Hello Holly,
Thank you for your thoughtful feedback. We are happy that our customer service manager was able to fix your address issue and get your order out to you. Your feedback helps our customer service department improve our customer experience.
My cat loves the food
My cat loves the food. Customer service is great. Any time i have called, they are very helpful and kind.
26 March 2026
Reply from Darwin's Natural Pet Products
Hi Catherine,
Thank you so much for sharing this wonderful feedback. We’re thrilled to hear that your cat loves the food and that every interaction you’ve had with our customer service team has been helpful and kind. We’re also incredibly grateful that you’ve been with us for over five years; your long‑term support truly means the world to us. If there’s ever anything you need, we’re always here for you.
Absolutely love the text remindersEasy to order and track
Easy to order and track, responsive customer service, and great product
2 April 2026
Reply from Darwin's Natural Pet Products
Hi Marti,
Thank you for sharing this, it’s great to hear how smooth everything has been for you. When ordering is easy, tracking is clear, customer service is responsive, and the product delivers on quality, it creates the kind of experience we always aim for.
Our cats love this food!
2 April 2026
Reply from Darwin's Natural Pet Products
Pam,
Thank you for sharing this. It’s always wonderful to hear when cats truly love their food. Knowing your crew is enjoying their meals makes all the difference, and we’re grateful you took the time to let us know. Thank you for being a customer for over five years!
Replacement food came pronto
I had an order that was delivered unfrozen. They promptly scheduled a replacement order and received it in 3 days!
2 April 2026
Reply from Darwin's Natural Pet Products
Hi Sandi,
Thank you for sharing this experience. I’m really glad to hear the replacement was arranged right away and that your new order arrived fully frozen within three days; that’s exactly the kind of quick recovery we want when something goes wrong.
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