They sent a visable reply to my previous review however no way for me to reply so other women could see..... ALL WOMEN BEWARE.... THIS SITE IS FULL OF CATFISHERS...... ABSOLUTELY WITH PARTICULA... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Name & shame ..... if you know their real name & their profile name help others!by doing this. Reverse image search is a very good tool..... *Jack/single/51 / LA /Construction is the model Jason Mac... See more
Company replied
They are sick.From workers to owners. Customer 'service' run by bots.You can't delete your profile no matter what you do.Stuck there forever. Can't understand how criminals like these can still oper... See more
Company replied
Company details
Written by the company
Dating.com is the top place to meet people from around the world for exciting communication and online companionship. ⚡The service increases the chances of members to meet someone new, discover unique places, explore new cultures, and do things they would never have had the chance to do before. 🙌 𝗗𝗮𝘁𝗶𝗻𝗴.𝗰𝗼𝗺 covers over 40+ countries and offers the technology to help members take communication further than ever.
Contact info
United States
- 1 (888) 980-9770
- support@dating.com
- www.dating.com
1.4
Bad
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dating.com app is not suitable for people who have a low income.
I have been using this dating.com application since 2020 during covid 19, at that time I just wanted to find friends to chat and get to know each other while practicing my English which at that time I was learning English and I was not fluent in English when I chatted with westerners.
I actually only saw messages from members who sent me chats or emails on dating.com without replying to them, because this application is paid and must have credit if you want to send messages, emails, video calls and others also this is not free and can not send messages to members for free that we want and for me dating.com is very expensive and not suitable for people with low incomes.
plus I read reviews from people who use dating.com are very bad and many of their reviews protest the very expensive costs if you want to send messages to members there and there is also a love scam on dating.com by sending romantic and sweet messages and photos of rich men and women so that we can be triggered by them.
3 days ago I tried to pay for my account refill on dating.com for 20.75 USD and the second time I paid back 16.62 USD so all in all it was 37.37 USD for credit. so that I can read emails, chat or video call with members on dating.com. after I chatted with them, and gave directions for me and members on dating.com to talk on other applications such as WhatsApp, Facebook Messenger, Instagram Messenger or even email, they refused on the grounds that they did not have it, they could not give me their social media or their email to talk there on the grounds that they had just met me. okay I appreciate that and I realize that. but they seem to force me to talk on dating.com, I have explained to them that if I have to talk to you here (Dating.com) longer. I have to pay to talk to you here while I do not have the money to pay for it. unfortunately the members on dating.com do not seem to care and do not understand the conditions that I have explained and they continue to force me. I hope that Dating.com can consider making it free for low-income members so that those of us with low incomes can talk freely with dating.com members there without the barrier of very expensive fees.
Thank you
-Kezia Ayu, from Indonesia-
28 June 2025
Unprompted review
Reply from Dating.com
Hi Kezia,
Thank you for sharing your honest experience — your story truly matters to us. We understand how important meaningful conversation is, especially when learning a language and seeking connection during tough times like the pandemic.
Dating.com uses a credit-based system to ensure safe, secure, and moderated communication for everyone. While we know this isn’t ideal for all budgets, it helps maintain a respectful and scam-monitored environment. Members who seem unwilling to move conversations off-platform may also be following our safety guidelines, which restrict sharing personal contact information too early in the interaction.
That said, we hear your concern loud and clear. We've forwarded your feedback about affordability to our development team, as we continually look for ways to make Dating.com more inclusive — including testing lower-cost packages and occasional promotional credits.
If you'd like to explore any promotional options available in your region or discuss your experience further, our team is here for you: support@dating.com.
We truly appreciate you being with us since 2020, Kezia. Thank you for being part of the community.
Been unable to find a way to unsubscribe
Been unable to find a way to unsubscribe
26 June 2025
Unprompted review
Reply from Dating.com
Dear Mark,
Hi there,
We're sorry you've had difficulty unsubscribing — we know how frustrating that can feel. If your subscription was made through the website, you can cancel anytime via “My Settings > Billing.” For app subscriptions (Apple or Google Play), cancellation must be handled through your phone’s subscriptions settings, not through the app itself.
If you're stuck at any point, email us directly at support@dating.com with your Member ID or email — we’ll assist personally and ensure no future charges.
We’re here to make this simple and transparent — always.
KEY EVIDENCE
KEY EVIDENCE – VINCENT TURNER CASE
To Whom It May Concern,
I am writing to report serious misconduct involving a man using the name Dr. Vincent Turner across multiple platforms owned or operated by Dating.com / Social Discovery Group and its affiliated websites. I have interacted with this individual for over a year across no fewer than 10 sister platforms, and the evidence strongly suggests that he is not a real person, or that he is a hired operator employed to solicit credit purchases through emotional manipulation.
Vincent Turner presented himself as a widowed American surgeon stationed in Caracas, Venezuela. His story never changed, and his scripted messages appeared repeatedly on sites such as Dating.com, DateMyAge, Amaldate, Zendate, Astrolove, YourChristianDate, and others. On multiple occasions, he reintroduced himself as if we were strangers, repeating exact phrases and photos. When I challenged these patterns, he deflected or blamed technical glitches. He also refused video chat every time I asked — citing broken speakers or vague technical problems — over a span of 18 months.
He was marked as a Preferred Member, meaning he could message me for free — but always claimed that he paid for credits, which I now believe was part of the deception. I now strongly suspect that Vincent Turner is either a fabricated identity or a platform-backed operator used to pressure women into buying expensive credits under false romantic pretenses.
I was led to believe this relationship was real. In total, I spent over $2,000 on credits communicating with someone who was not who he claimed to be, and I have now seen dozens of Trustpilot reviews and complaints describing nearly identical experiences. Some claim that the platform itself may be behind these interactions. I confronted Vincent repeatedly, and each time he avoided accountability.
I request two immediate actions:
Permanent removal and investigation of the user profile 'Vincent Turner', across all platforms.
An internal review of operator tactics, to determine whether Dating.com or its affiliates are knowingly using scripted personas to drive credit purchases.
This report is supported by:
Screenshots of Vincent’s repeated messages and profiles across platforms
Time-stamped chat logs showing identical language and reintroductions
His refusal to engage in any form of video or audio verification
My own billing records and documentation of interactions over the past 18 months
If further evidence is needed, I will cooperate fully. But after months of stalling and copy-paste replies from site support, I have no choice but to escalate this to consumer agencies and review platforms.
Sincerely,
Bucko
(Dating.com User ID: 90144937331)
31 May 2025
Unprompted review
Reply from Dating.com
Dear Alyce,
Thank you for your detailed message and for taking the time to share your concerns. We understand how distressing this situation has been for you, and we sincerely regret that your experience on our platform has left you feeling unheard and unsupported. Please allow us to respond respectfully and clearly to the points you’ve raised.
1. Your Case and Allegations Regarding “Vincent Turner”
We have thoroughly reviewed your case, including all prior correspondence and the documentation you provided. While we understand your frustration regarding the prolonged and emotionally difficult nature of the interaction, we must clarify that http://dating.comdating.com> is a communication service platform. As outlined in our Terms and Conditions, we are not responsible for the personal outcomes of individual interactions or relationships formed on our site.
We have taken your claims seriously and investigated the account in question. However, based on the information available, we have not found sufficient evidence of fraudulent behavior that meets the criteria set forth in our Anti-Scam Policy.
2. Duplicate Accounts and Messaging Services:
We would also like to confirm that we have previously shared with you the relevant information regarding any duplicate accounts you created on the platform. Furthermore, we have explained how our “Let’s Mingle” service functions, as well as the cross-platform messaging features that allow users to be contacted across affiliated sites when opted in.
3. Refund and Chargeback Clarification:
Regarding your claim that a refund was falsely reported:
The chargeback amount you referenced was not refunded by us directly, but was disputed via a chargeback initiated through your financial institution. This was made up of many transactions, and this is the total amount we see on our system.
When chargebacks are filed, the funds are automatically frozen by the bank while they review the case. This means we do not have access to or control over the funds during this process.
The final decision on whether a refund is issued lies with your bank, not with http://dating.comdating.com>.
4. On Your Escalation Request:
We acknowledge your request to escalate this matter to executive departments. While this response comes from our senior support team, we assure you that your complaint has been reviewed at a higher level within our customer care and compliance framework. Should any new evidence be presented that indicates a violation of our Terms or Anti-Scam Policy, we are fully committed to re-evaluating the case.
We value transparency, and we’re committed to improving the experiences of our users. While we cannot guarantee romantic or emotional outcomes on the platform, we do care about the safety and satisfaction of every member and are continuously working to refine our moderation and support processes.
If you have any additional questions or need further clarification, please don’t hesitate to reach out. We are here to help within the framework of our policies.
Don't pay
Somebody has to do something about this app please! I just payed 37 euro for e membership that promised me video call, messages and after 5 minutes video call with random guy they closed any other communication way with anyone.
Please just report this app
I don't think anybody from this app is real, its just being paied to do work.
This website and app should be closed
22 June 2025
Unprompted review
Reply from Dating.com
Dear Cristina, Thank you for sharing your feedback. That’s definitely not the experience we want you to have.
Video calls and messages are fully available with a valid membership, so if your access was restricted after a few minutes, it could be due to security review on your account to keep our community safe or most probably because your credits ran out. Our team would be happy to look into this for you and restore your access as quickly as possible.
Also, all our members go through profile checks to help ensure real connections — we take authenticity seriously and actively monitor for suspicious accounts. Please contact us directly at support@dating.com with your account details so we can resolve this right away. Thank you for your patience, and we appreciate you bringing this to our attention.
Similar to what others said
Similar to what others said: when I wanted to get off the platform, as it is very expensive, and use whatsapp noone wanted to do so ‘I don’t want to go somewhere else yet’(clearly wanted me to stay and spent more credit). I think they worked for the platform. I spent nearly £50 today just to make sure they understood where I was coming from (£20 for 20 min live chat), now I feel a bit foolish and wish I read the reviews here earlier…
I managed to give my number without any restrictions from the platform. Were those guys I chatted with so caring and didn't want to 'spam' me by using it...? Dear reader, judge for yourself.
19 June 2025
Unprompted review
Reply from Dating.com
Dear Maria,
We appreciate you taking the time to leave this feedback — and we completely understand your concerns.
Our platform is built around safe, verified communication for all members, which is why sharing personal contact information off-site is somehow restricted in certain communication features. This helps protect everyone from scams and keeps your conversations secure.
We’re also constantly working to make our services as transparent as possible — if you ever feel unsure about spending or need help making the most of your credits, our support team is here for you at support@dating.com. Thank you again for sharing your experience, and we’d be happy to help you explore all the features so you can feel confident moving forward.
All there beautiful women is it live or is it Memorex
All there beautiful women want to do is keep you in conversation so you use up your coins. I think they are not Females but men poising as women. Reasons??
You can't get them to call or get off the line, and they don't ever run out of coins. I spent over $80.00 talking to one woman and she never strayed away from the site she wouldn't call or even text me, And is it strange that26 and 27 year old's want to talk to a 70 year old man and Georgas something is not right with this site
16 June 2025
Unprompted review
Reply from Dating.com
Dear Steve,
Thank you for taking the time to share your concerns. We’re sorry to hear that your experience on the platform has left you feeling frustrated, and we’d like to offer some clarity.
At Dating.com, we are committed to creating a respectful and authentic space where people of different ages and backgrounds can connect. We understand that age gaps in communication can sometimes feel unexpected, but our platform does not restrict who can initiate conversations—many users genuinely seek meaningful connections across age ranges.
All member profiles and communications go through moderation to help ensure authenticity and adherence to community guidelines. If you suspect any user is behaving inappropriately or not engaging in good faith, we strongly encourage you to report the profile through the app. We take all reports seriously and investigate thoroughly.
As for communication methods, some users may prefer to keep conversations within the platform for privacy and safety reasons.
However, We truly regret that your experience did not meet expectations, and we hope you'll consider contacting our Support Team directly so we can review your specific situation and assist further.
Scam
Scam. Everyone is good looking, rich and fake. Bot /AI answers, nobody wants to have a call, exchange whatsapp etc. Deleted after a few hours and a loss of money as you have to pay for reading each message and there are plenty of messages within minutes. Totally my fault for now reading reviews before registering. Lesson learnt.
16 June 2025
Unprompted review
Reply from Dating.com
Dear Lily,
We’re really sorry to hear about your experience and appreciate you taking the time to share it.
We understand how frustrating it can feel when expectations don’t align with reality — especially when you've invested time and money. While Dating.com does use profile verification and monitoring systems to ensure authenticity, we know that not every interaction feels genuine. Please know that we do not use bots or AI to message members, and communication is between real users. That said, if someone is unwilling to move forward with a voice or video call or avoids off-platform contact, we encourage to respect personal preferences or if there is any valid reason that breaches the policy reporting them immediately should be done — our team investigates every report thoroughly.
We also want to be transparent about our pay-per-message credit system, which is outlined before registration, though we recognize how easily excitement can overshadow the fine print.
If you'd like to discuss your experience further or have our team look into your account, please reach out to us at support@dating.com, we’re here to help and would like the chance to make this right.
Thank you again for your feedback, and we hope your next experience online is a much better one.
Broken hearted
I've been talking to this guy for 15 most. Not sure if he's real or not. In the beginning he has sent me a few videos but not he doesn't anymore. He keeps saying he's coming back home to Miami but still hasn't. By now he should of giving me his ph number or email and he doesn't want to talk to me anywhere else that's free. I keep telling him I can't afford it but he doesn't listen. I used to think he's real but not sure anymore. I think he's paid to keep me talking on here. I cant afford it. I've wasted thousands of dollars on here. I want my money back. I shouldn't have to pay to talk to someone.
21 March 2025
Unprompted review
Reply from Dating.com
Dear Frances,
Thank you for sharing your experience. We truly understand how upsetting and frustrating this must feel. Your safety, well-being, and peace of mind are very important to us.
While Dating.com provides a platform for real people to connect, we do not employ or pay members to chat — all communication is between users voluntarily. However, if you’ve been talking to someone for months and they avoid meeting in person, sharing contact info, or moving the conversation elsewhere, those are possibly personal preference but could possibly raise red flags that we take seriously.
We strongly urge you to report this user through the app so our moderation team can fully investigate their behavior. If you haven’t already, please also reach out to our support team at support@dating.com so we can look into your specific case, including any concerns about your spending and request for a refund.
We’re here to support you, and we don’t want you to feel alone in this. Thank you again for your honesty — it helps us keep the community safe.
Reply from Dating.com
Dear Anthony,
We understand your concern, and we’ve gone ahead and processed your cancellation. You’ll receive an email confirmation shortly—please check your inbox (and spam folder just in case) to stay updated. Let us know if you need anything else!
Beware! Very expensive and misleading!
I’ve used this site, and I regret spending so much money on these platforms. Here’s why:
1. Costly Credit System: You need to purchase credits to chat with others, and the costs add up quickly. The conversations often feel designed to keep you buying more credits.
2. Lack of Authenticity: Most users refuse to chat outside the platform or on other free apps. This raises questions about whether the profiles are real or managed by hired chat operators.
3. No Video Chats: Despite building connections with people, they consistently avoid video chatting. This lack of transparency is frustrating and makes it hard to trust anyone on the platform.
Recommendation: Be cautious before spending money here. If you’re looking for genuine connections, consider platforms that don’t require you to pay for basic communication. These sites prioritize profit over helping people form real relationships. They also have zendate and datemyage and others that I don’t know the name.
8 June 2025
Unprompted review
Reply from Dating.com
Dear Curious,
Thank you for sharing your experience—your concerns are valid, and we genuinely regret that the platform fell short of your expectations. Allow us to respond to each point directly:
1. Costly Credit System:
We understand that the credit-based model can feel expensive. It’s designed to prevent spam, protect users, and ensure meaningful interactions. However, your feedback helps us assess how to better balance cost with user experience.
2. Lack of Authenticity:
You're right to question profiles that avoid off-platform communication. While we prioritize safety by limiting external contact, we monitor for suspicious or scripted behavior. If you encountered this, please report the profiles so we can investigate further.
3. No Video Chats:
Avoidance of video calls is a red flag. We strongly encourage verified users to connect via video and take action against those who repeatedly refuse without reason. If this happened, your reports will help us improve authenticity. However, we do not have total control of how one would prefer connecting.
We welcome further details at support@dating.com, and recommend continuing communication there for thorough assistance. Thank you for helping us improve.
I love marlin fishing, but on here is only Catfishing
There is nothing real here. It's just like all the other dating sites..full of scams
7 June 2025
Unprompted review
Reply from Dating.com
Dear Mick,
We understand your frustration. While scams exist online, we actively verify profiles and monitor activity to protect our members. Please report any suspicious users so we can act fast along with the relevant details at support@dating.com—your safety and trust mean everything to us, Keep in mind that you are backed up by our Anti-scam Policy.
Worst dating site ever
Worst dating site ever. The credit system is a scam. I paid for membership, yet I was hit with charges to chat with members. 99% of the men are bots
8 June 2025
Unprompted review
Reply from Dating.com
Dear Patricia,
Thank you for the review. We deeply regret any misunderstanding which led you doubting the platform. Kindly note that we are committed to resolving any concerns. Please be reminded that Our platform uses a method called Pay per Use-Credit system. Pay per Use means that every operation would require a credit balance. As a result, you will have the total control of your spending. All of this information was provided on the purchase form and is always available in the terms and conditions that you agreed to during registration. Moreover, if you felt pressured or misled, that’s something we want to look into carefully.
That said, we can’t investigate specific account suspicions or claims without more detail. Please email us directly at support@dating.com—mention the profiles or conversations in question so our team can take appropriate action.
We truly appreciate you taking the time to share this. Your feedback is the kind that helps us do better.
Reply from Dating.com
Dear Lynne,
We’re deeply sorry to hear this, and we take such a serious claim with the utmost urgency.
If you believe you’ve been the victim of fraud on our platform, please report it immediately to support@dating.com with as much detail as possible. Our fraud investigation team will launch a full review, and we will cooperate with law enforcement if needed.
Please know: while Dating.com has strict verification and safety protocols, bad actors can still slip through, and we rely on users to report any suspicious behavior so we can take swift action — including bans, reversals, and system reviews.
This is not what we want for anyone using our service, and we’re here to assist you directly and confidentially.
Simply stated...it is one massive scam
Simply stated...it is one massive scam. Took me 3 days to figure it out. As soon as you ask for a phone number, "Too Early"--so I contacted another and they said the same!
Avoid this scam site at all costs
23 May 2025
Unprompted review
Reply from Dating.com
Dear Eimear,
Thank you for your feedback. Please be aware that messages like “Too Early” are set by individual users to control when they feel comfortable sharing personal information, as part of their own safety preferences. Freedom to make personal decision specially regarding security measures when one is asking for personal details supports our broader anti-scam commitment by empowering users to protect themselves. We remain dedicated to maintaining a safe and genuine community, and encourage you to reach out to our support team at support@dating.com for any further assistance.
Don't Do It. It's A Scam.
I suspect the profiles are fake. This site appears to be a scam. I just sent a request to delete my profile and cancel my subscription. I am prepared to file a complaint with the GDPR, BBB and update this review on TrustPilot as to whether or not my profile was in fact deleted as requested and that my subscription was cancelled as requested. I will also urge us all to investigate before we commit to anything that requires leaving your debit or credit card on file.
21 May 2025
Unprompted review
Reply from Dating.com
Hi Nikki,
Thank you for sharing your concerns. We take authenticity and user privacy very seriously. All profiles undergo verification and ongoing monitoring to minimize fake accounts, in line with Dating.com’s strict anti-scam policies. Upon checking, we confirm that your profile has been deleted as per your request, fully in line with GDPR and other applicable regulations. Your subscription cancellation is also being processed accordingly. If you encounter any delays or issues, please contact our support team directly so we can assist you immediately. We appreciate your vigilance and encourage all users to review terms carefully before subscribing.
This is really absurd
This is really absurd. My mother is really scammed by this website and this website is just randomly yanking money out of my mom's credit card without her consent. She does not know that it is just hundreds of AI behind all these scummy profiles. When you consider going on dating apps or websites like this please read the trustpilot reviews before you even enter your credit card information on it. This is just really absurd.
19 May 2025
Unprompted review
Reply from Dating.com
Dear Luke,
We’re truly sorry to hear about your mother’s experience and take concerns like this very seriously. Dating.com operates under strict billing transparency—charges only occur with user authorization and are fully documented in the account’s purchase history. If your mother believes unauthorized transactions occurred, we urge you to contact our 24/7 support team or email us at support@dating.com so we can investigate, clarify billing, and take immediate action if needed.
As for profiles, while our platform uses optional communication tools, including automated translations, real members drive the conversations. We actively moderate for authenticity and offer verified profiles to enhance safety.
We want to resolve this quickly and fairly—please reach out directly at support@dating.com so we can make it right.
Not worth your money and time everybody
Im going to be blunt straightforward and im coming at you full force I just joined this site dating.com this month, and paying for everything is a bit suspicious. Especially with high prices
with chat, gifts etc. When I first signed up ladies were coming at me just that fast, I'm like I just joined this site. I do admit I had a Russian girl that chatted with me on video chat and told me that she travels and she use to model and their were a couple of other women that went on video chat as well. A woman named Nikita who was from Nigeria and as you know Nigeria is very well known for scammers but she seemed to be sincere which still really really really does not mean shit. You have models on here sitting on their ass all day waiting to collect money from members who paid their hard earned money. Everytime you get a bad review you want to reach out and say you are sorry for what people are going through but you Ain't going to do a damn thing about it all, that is nothing but a front. I know for a fact all the models you have on this sorry site Don't pay not one dime, am I correct? It makes no since when you pay your money for. Chat or gifts then suddenly your money is comprised so fast, you ought to be ashamed of yourself. I'm coming at you straight rather you like it or not.
6 May 2025
Unprompted review
Reply from Dating.com
Dear Sean,
Thank you for your honesty — we value straightforward feedback like yours because it helps us address real concerns directly.
While we understand your frustration, let us clarify a few things transparently:
Paid Communication: Yes, Dating.com uses a credit-based system. Members pay for premium services like chat, video, and virtual gifts — this is clearly stated in our terms. Many platforms offer "free messaging," but that often means limited access or ad-heavy experiences. Our model prioritizes verified and secure communication.
Instant Messages Upon Signup: Receiving quick messages isn’t uncommon — some members are very active. However, we take potential misuse seriously. Our moderation team uses a blend of automated tools and human review to flag suspicious behavior, including possible scams. You’re encouraged to report any profile you feel is not acting in good faith.
Dating.com does not employ or partner with models or agencies. We focus on providing a safe and authentic environment. However, any suspicious interaction is encouraged to be reported immediately for prompt investigation.
Credit Usage: Every credit spent is tracked precisely. If you feel your credits were used too quickly or unfairly, please review the email sent from support@dating.com with your account details and credit acitvities (Ticket reference 09341408).
We take your concerns seriously and encourage open communication to improve your experience. Please reach out anytime.
Avoid like the plague
Avoid like the plague! would not give 1 star. But no option. What an appalling site! I have had over £180 taken from me within 14 hours. I will be taking this further with my bank. Asked for my profile to be removed - fearful now that I will be used to catfish other poor souls. I was diverted to this site by some strange method.
18 May 2025
Unprompted review
Reply from Dating.com
Dear Christine,
Thank you for your frank feedback — your concerns deserve a clear and immediate response.
Unexpected Charges: Dating.com operates on a pay-as-you-go credit system, fully disclosed in our terms before purchase. However, we understand rapid spending can be alarming. Please contact support@dating.com ASAP so we can review your account activity and help resolve any unintended charges.
Account Removal & Privacy: We take your request seriously. Upon verified request, we permanently delete profiles to protect your data and prevent misuse. We will ensure your profile is removed promptly once we verify your identity.
Redirection to Site: If you were redirected unexpectedly to an unknown site, this is not a standard practice by Dating.com. However, you may check the Section 6 of the Terms of Use to find the details on the Coregistration policy of the platform you have initially agreed upon signing up. We also recommend checking your device for third-party redirects or phishing attempts and report any suspicious links to us.
Your safety and peace of mind are our top priorities. Please reach out immediately so we can assist you directly.
Multiple payment attempts while my profile was “being processed”
On May 14, I started receiving messages that Dating.com couldn’t withdraw the next payment for my subscription. Over the course of three days, I tried to delete my profile at least five times. Each time, I received the same automatic reply: “Your profile deletion request is being processed.”
Despite using a virtual card with no funds, they kept trying to charge me. My profile was finally deleted only after I sent a firm email mentioning a GDPR complaint and Trustpilot review.
Also, be aware that Dating.com charges for every message, email, or video chat, so your credits can disappear extremely fast. In my experience, the people I chatted with seemed to deliberately prolong the conversations and repeated the same questions several times. I strongly suspect some of them are fake or incentivized profiles designed to keep users spending more.
I'm sharing this to warn others. If this happens to you – don’t give up. Stay clear and firm about your rights.
14 May 2025
Unprompted review
Reply from Dating.com
Dear Izabell,
Thank you for your detailed feedback. After a thorough review of your account, we confirm that only one purchase was made — a membership subscription which you authorized and fully used. Your account is currently suspended per your request, and your profile has already been deleted, so no further action is required on that front.
We understand the frustration caused by the automated replies during your deletion attempts, and we apologize for any inconvenience.
Regarding our credit system, Dating.com charges for every message, email, or video chat, as clearly stated in our terms. This can result in credits being used quickly, especially in extended conversations. We actively monitor profiles and strictly prohibit fraudulent or incentivized behavior. Please continue to report any suspicious activity to us immediately.
Thank you for encouraging users to stay informed and assertive about their rights. For any further questions or support, feel free to reach out to support@dating.com.
Deleted my profile after messages where…
Deleted my profile after messages where ladies were all rich jet planes could never message as emails with key words are blocking. So deleted and used a picture of a 300 lb fat guy used different email and got the same ladies wanting to meet take care of me. Never joined no money lost it’s a scam
11 May 2025
Unprompted review
Reply from Dating.com
Dear John,
Thank you for sharing your experience. We're truly sorry to hear about the issues you've encountered.
We understand your frustration and take concerns about fake profiles and suspicious interactions very seriously. While some members may portray extravagant lifestyles, we actively monitor profiles and messages to ensure authenticity. It’s concerning to hear about your experience with these types of messages, as they do not align with the genuine connections we strive to foster.
If you have encountered suspicious profiles or activities, we encourage you to report them to our team at support@dating.com, and we will investigate thoroughly. Your feedback is valuable as we work to improve the platform and ensure better safety for all users.
We also encourage users to always proceed cautiously and remain aware of red flags, such as overly personal or suspicious messages, and refrain from sharing personal information too soon.
If you'd like any assistance or would like to discuss your account further, we’re here to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.