This company works in conjunction and as a merchant for foodhub. Foodhub is an online grocery and fast food ordering platform. Even though Datman takes the payment from the customer through the app fo... See more
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Amazing customer service from top to bottom, couldn’t fault a thing, handled with care and provided me with a lot of information which was really helpful with my onboarding. Recommend highly Mr Allan,... See more
Amazing customer service from Allan. He was very professional and helpful and knew what he was doing. Thank you Allan
Abdullah dealt with my change of bank details very smoothly advised me the best way to do it so we don't miss no payments. I even received a call back for confirmation. Thanks Abdullah
Company details
Written by the company
"At Datman, we excel in delivering a seamless payment experience, combining traditional and modern payment solutions."
Contact info
Sarnia House, Le Truchot, GY11GR, St. Peters Port, Guernsey
- +443330165548
- info@datman.je
- www.datman.je
4.3
Excellent
96 reviews
Replied to 33% of negative reviews
Typically replies within 48 hours
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This company works in conjunction and…
This company works in conjunction and as a merchant for foodhub. Foodhub is an online grocery and fast food ordering platform. Even though Datman takes the payment from the customer through the app for the goods the customer has purchased and my business has no details of the payment etc. But when there is a chargeback and my business had 5 or 6 in a few days, amounting to a lot of money, then the problem becomes the retailers. So this amounts to fraud by Datman. We have to pay the customer back. There is a lot of mistakes here by Datman due to regulations, PCI DSS compliance, which we have not done and so forth. A lot of trouble for Datman just on this technicality. Don’t want to reveal too much here also as you may understand if reading this. On top of this they send you a email to go and directly approach the customer to get the money back. I didn’t go due to my and my staffs safety and welfare. Honestly it’s all in the emails. I am looking to take this further and even though this will take time and effort, I will be raising a class action lawsuit against Datman and Foodhub. I will be using a company called Leigh Day based in London. They work on a no win no fee basis and hopefully others will see this and look out for Leigh Day raising this injustice. It will take a lot of time and effort from me, so anyone reading this and who has been in the same situation as me, please be patient and you will hear more soon.
7 April 2026
Unprompted review
Reply from DATMAN
HI Amjad
You are right, we are Foodhub's payment processors, as it says on the card form while making a payment.
The email you got for the chargeback ensures transparency, so you are aware.
As for reaching out to the customer, we had good success rates with stores reaching out to their customers as at times the customer is unhappy and has raised a chargeback (dispute) for not receiving good food, etc.
Not all disputes are raised due to fraud and hence it is important for us to strike a good balance of strict declines (adding friction to end customers for paying for their food) against letting fraud through the door.
It is also worth mentioning that Datman fights ALL chargebacks raised on any account with us (including Foodhub stores) with evidence that we can produce, including the invoice for food, the delivery receipt (if one is present), past transactions from the same customer and much more, so that the merchant wins the money back.
The email you have received would mention if the chargeback is just raised and is being fought for OR you have lost it and the funds are gone.
We have a good win rate of more than 60%, indicating a high chance of the money coming back to you once the case is closed.
As for the weekly rent, that is mentioned in your contract with Foodhub and Datman individually from the day you start trading.
The rent is not fixed and can be finalised when the account is onboarded.
Please feel free to reach out to our support, reply to the chargeback intimation email to reach out directly to the risk assessment team or reply here, and I will be happy to have a call with you and resolve your issue.
Amazing customer service from Allan
Amazing customer service from Allan. He was very professional and helpful and knew what he was doing. Thank you Allan
26 March 2026
Unprompted review
Shocking company
Shocking company, take money immediately, refunds when it goes wrong 3-5 working days.
30 January 2026
Unprompted review
Very helpful and considerate.
17 December 2025
Unprompted review
👍👍👍👍👍👍👍👍👍👍👍👍
16 December 2025
Unprompted review
The service is amazing payouts are…
The service is amazing payouts are always on time. Ooli was amazing to help out with my payout and took responsibility for the full matter to help me
11 December 2025
Unprompted review
Great Support
Great Support. Resolved my query within few hours and contacted me at a very convenient time.
9 December 2025
Unprompted review
It’s was just prompt and excellent…
It’s was just prompt and excellent service in resolving the issue
9 December 2025
Unprompted review
Good service
3 December 2025
Unprompted review
Excellent Support from Allan vinns
Fast, reliable, and easy to use. Customer support was helpful and everything worked smoothly. Highly recommend!
3 December 2025
Unprompted review
I dealt with Apsara from the team
I dealt with Apsara from the team. She was a credit to the company and her team. She was extremely helpful and patient, understanding. Amazing service start to finish.
2 December 2025
Unprompted review
Excellent experience!
My experience was good and dealt with immediately. Sarah was very efficient, and patient with me.
1 December 2025
Unprompted review
Simple and easy process
The process was very simple and the company provided guidance throughout!
28 November 2025
Unprompted review
Datman team is very helpful person name…
Datman team is very helpful person name Allan bins is best highly recommend speak to Allan vinns for all you needs
28 November 2025
Unprompted review
Apsara sharma was excellent she solved…
Apsara sharma was excellent she solved my issues . Very understanding and kind
21 November 2025
Unprompted review
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