David M Robinson Reviews 

A truly delightful experience !!!!

From the moment I entered Liverpool Store, I was made to feel very special indeed.
A warm and friendly welcome, together with a lovely cup of coffee from Cordelia who was very thorough indeed. She took time to listen, but also gave me the benefit of her unquestionably vast experience.
I was so DELIGHTED with the work completed to my Rolex.
I cannot recommend D.M.R highly enough.

The buying experience at David M Robinson was faultless. Asif in the Canary Wharf store was very helpful and took the time to try on different models and sizes. Thank you!

I had a fantastic experience thanks to Baron at DMR Canary Wharf. He was incredibly personable and made me feel at ease with his warm and friendly approach.

What really stood out was his knowledge and experience. Baron clearly knows his craft inside and out, and he explained everything in a way that was easy to understand while still being thorough and professional. It gave me a lot of confidence in my choice.

Overall, the service was great! Baron made the whole experience enjoyable and memorable, and I wouldn’t hesitate to return because of the excellent service he provided.

I visited the shop for the first time yesterday following recommendation from friends and found the whole experience delightful wonderful knowledgeable staff who could not do enough

Shocking Rolex after sales service from David M Robinson in Liverpool after we spent a fortune servicing 2 watches.

I would steer well clear of DMR – absolutely shocking. Alex, Lina and Julie Speechly have thrown us under the bus. I do not write reviews like this lightly, but people need to know exactly what they are dealing with here.

Between two watches we spent just under £7,000 with DMR on servicing just before Christmas 2024 and early January 2025. One of the watches was my wife's white gold, diamond dial, Rolex Day Date, a watch that now retails at just under £40,000.

We spent close to £5,000 on that service alone only for the watch to come back with the date and day in a complete mess. It is impossible to change either properly.

When winding the crown to try and get the date right, it moves a few numbers, then a plain white plate comes around for ages, then when that eventually passes the date goes to “something” that still is not right and does not correlate with the day. It is impossible to select the right day and the right date. It is a mess.

And here’s the thing. The problem was there from the moment the watch came back to us. The penny only dropped properly a couple of weeks ago because she hardly ever wears it. She works for BA and does not take it to work with her on flights, and we hardly go out (kids) so she wears it maybe once a week if we go for something to eat at the weekend for example. She had asked me a few times to sort the date and day, but I just never got round to it until a couple of weeks ago.

And why would we have checked it earlier in forensic detail anyway? No need. We had paid nearly £5,000 for a factory Rolex service and assumed it had come back exactly as it should have done. Why on earth would a customer think they needed to inspect whether the day and date mechanism had been correctly returned on a £40,000 watch after spending that sort of money?

What sticks in my mind clearly is when I collected it, Alex was fiddling with the crown across the desk trying to set it properly. I remember it vividly now. At the time I did not give it a second thought because I was talking to him, he was fiddling with it, and I simply assumed everything was in order. I took the watch and put it in my bag. Looking back, it clearly was not right then. It came back from their service centre (wherever that is - the jury is still out on that too) exactly like that.

So when the penny dropped a couple of weeks ago, I emailed Alex. He apologised, said it didn’t sound right, and said to get it back in and they would put it right. So I took it back in and dealt with Lina in his absence.

What was odd was that whilst we were speaking, Lina initially stated that it had been serviced “in the back”. When I asked “are you sure?”, she paused, checked her screen, and then said “no, it went to Rolex”. That struck me as very odd and raised an alarm bell.

My immediate reaction to the fault had been exactly that — I simply couldn’t believe Rolex would send a watch retailing at just under £40,000 back with such an obvious problem in the date/day mechanism.

I also found it surprising that when Lina booked the watch back in, her notes referred to the crown being worn, scratches on the glass, case and bracelet, and a mark or dent on the lower left lug.

Again, she rarely wears it and I simply do not accept the suggestion that it has somehow been heavily damaged within a year of a full service - after being worn a handful of times.

Then came the email from Julie Speechly. Rather than taking responsibility, her position was that the impact noted on the case lug at 7 o’clock “negates the service guarantee” and that we should now expect another bill of around £970, with further charges optional for the crystal and crown!

In other words, the response was to use whatever they could hang onto to knock me back and avoid having to spend any money on putting it right. It is a pathetic excuse. A load of utter rubbish. Pure cop out.

This watch is now 30 years old. It has been knocked 1001 times over the course of its life, and never before has that ever happened.

So why now? Why after a Rolex service through David M Robinson? Are we really supposed to believe that a £40,000 piece of Rolex mastercraft just happened to develop this bizarre revolving white plate problem immediately after service, and that the convenient explanation is that she must have knocked it?

I do not believe that for one second.

Alex couldn’t get his head around the correct leather strap for my Daytona either. That service cost just under £2,000. It needed a brown strap. It has a chestnut strap on it. That went back and forth as well, hugely confused, and simply wasn’t right either.

A bitterly disappointing and frankly unbelievable experience.

Steer well clear is my advice. Pick a different Rolex authorised company.

I recently had the pleasure of purchasing my first Rolex from David M Robinson, and I cannot speak highly enough of the experience and service I received, largely thanks to Summer, the salesperson who attended to me.

From the moment I walked in the showroom, Summer made the whole process feel special without ever being pushy or overwhelming. She took the time to understand exactly what I was looking for, patiently talked me through the different options, and shared her knowledge in a way that was both informative and genuinely engaging. As a first-time Rolex buyer, that level of care and attention made a huge difference.

What really stood out was how personal the experience felt. Summer clearly has a passion for what she does, and it shows in the way she connects with customers. She made what could have been an intimidating purchase feel exciting, relaxed, and memorable.

Thanks to Summer, buying my first Rolex was not just a transaction—it was an experience I’ll genuinely remember. I wouldn’t hesitate to recommend her to anyone looking to purchase a watch, especially if it’s their first. Well done, Summer!

I recently had original diamond drop earrings made for me at David M Robinson in Liverpool. From start to finish, Alex, the manager, could not have been more helpful and thoughtful. The results were amazing - my stunning earrings and little diamond stud earrings for my daughter. He definitely went above and beyond to get the earrings just right. I was really happy with the whole experience.

Got the new reverse panda speed master shortly after the release and a couple of weeks later I get called for a Date Just and a flamingo Tudor !

In all honesty Sanaa bas been super ! Always does her best for her clients.

I recently returned for another purchase and once again had a very positive experience.

The entire process was smooth and well organised, with clear communication throughout. On the day of collection, everything was handled efficiently, and I felt well looked after from start to finish.

Asif was, as always, professional and pleasure to deal with, and the overall experience reflected a high standard of service.

I would be more than happy to return again in the future.

Very impressed with the service offered by DMR jewellers, who were able to provide my desired watch in a remarkably quick timeframe. Big thanks to Asif for his fantastic service throughout the journey - highly recommended!

We had been on the waitlist for a watch that we loved and when we were told to come in, the experience by Charley was second to none. It made the experience truly special and I will be back to continue growing my collection. My experience with all the staff has been amazing, unlike other experiences I have had with other boutiques.

Outstanding experience at Tag Watch Shop in Liverpool 1 From the moment I walked in, the hospitality was first-class — friendly, professional, and genuinely welcoming.

I managed to secure an incredible timepiece, one of only 300 made, which made the visit even more special. A big thank you to Billy Rocket for his knowledge, service, and for making the whole process smooth and enjoyable.

Highly recommended if you’re looking for quality watches, thanks again Billy Rockett 👍

We felt like valued customers. We had 2 watched serviced. From start to finish all the team were professional and so welcoming. We were given options on how far to go with refreshing the time pieces and advised how we could break this down. They were very helpful and I am glad we chose them.

I recently purchased a watch from David M. Robinson in Manchester (St Ann’s Square), and the entire experience has been exceptional.

I’d especially like to recognise Emmeliea, who has been outstanding from the very beginning. From the moment I first visited the boutique to register my interest, through to collecting the watch, she made the whole process feel personal, relaxed, and genuinely enjoyable. Her communication, professionalism, and attention to detail were second to none.

Having visited other boutiques in the past, I can honestly say this experience was miles ahead. You feel truly welcomed and looked after, rather than just another customer. That level of care really makes a difference.

A huge thank you to Emmeliea and the team—I’m already looking forward to returning and building a long-term relationship with DMR.

Great experience with everyone involved especially Alex & Hannah.

We had a wonderful experience with the David Robinson jewellers. Our appointment was with Summer, who we found to be welcoming, friendly, courteous, professional and extremely knowledgeable. The environment was relaxed and comfortable. We were not rushed, felt under no pressure and all of our questions were fully addressed. Overall- a really excellent and enjoyable experience.

I dealt with manager Melanie Ricks. She was absolutely first class as were the rest of the staff. Giving confidence and advice in an important occasion purchase. I would and will recommend in the future

Really pleasant professional staff who could not have been more helpful

Many thanks to Summer at DMR Mcr who has been so helpful and a great pleasure to deal with. I’ve received excellent guidance and a warm & friendly welcome each time I’ve visited. My purchases have felt very special on each occasion.

I recently had the pleasure of receiving outstanding customer service from james Atkinson, a member of staff, from the Liverpool one branch and it truly made a lasting impression. From the moment I approached him he was welcoming, attentive, and genuinely focused on helping me.

What stood out most was his professionalism and product knowledge. He took the time to fully understand what I was looking for, asked thoughtful questions, and provided clear, honest recommendations tailored to my needs. At no point did I feel rushed or pressured—instead, the experience felt personal and considerate.

His positive attitude and willingness to go the extra mile really elevated the entire interaction. He ensured I was completely satisfied with my purchase and even offered additional advice to help me make the most of it. Kudos to james Atkinson absolutely outstanding customer service a real credit to David M Robinson Liverpool.

It’s rare to come across such dedicated and customer-focused service, and it made my shopping experience not only smooth but genuinely enjoyable. This level of care reflects extremely well on the business, and I would not hesitate to return because of it.