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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the backdrops, noting the excellent fabric, vivid images, and overall craftsmanship. Many people highlight the durability and professional appearance of the products, finding them perfect for various uses, from photography to theatrical productions. The customer service is also frequently commended for being helpful, responsive, and accommodating, especially with custom orders and addressing issues. However, some customers experienced issues with product and order accuracy, such as receiving items with incorrect colors, blurry images, or unexpected material. A few other people also felt that the delivery times were longer than expected, particularly for rush orders, leading to disappointment when items arrived after their intended event.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the quality, describing... See more

Quality

Users describe positive interactions with quality, often praising the high quality, thick fabric, and vivid... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers found the ordering process easy and... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised easy ordering, fast... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the good customer service,... See more

Based on these reviews

Rated 4 out of 5 stars

The material is wonderful and looks great in videos. But my original order was off by 2 feet in width. I then asked to have three feet more and was charged the full price. I also guess I mistakingly p... See more

Rated 4 out of 5 stars

The fabric quality was excellent. Should be useable for years to come. From purchase to delivery it seemed to take a long time—about 2 1/2 weeks. I was a little disappointed in the design I chose as i... See more

Rated 5 out of 5 stars

I have purchased as of recently two backdrops from DBackdrop. Both backdrops are very elegant in their design. These were purchased as Fine Art backdrops. I see visions as to the end product before I... See more

Rated 5 out of 5 stars

My 5 year old granddaughter lives in Hawaii and has never really experienced snow, so the Frozen backdrop transforms her to a true ice castle experience. She uses it every night for performances (sin... See more


Company details

  1. Photography Service

Written by the company

Dbackdrop is an online company that provides photography backdrops with reasonable price and excellent service.


Contact info

4.1

Great

TrustScore 4 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 36% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Love them.

Arrived on time and were perfect as usual. Will definitely order again when we need to change the backdrop for Santa.

21 October 2024
Rated 5 out of 5 stars

Great product, great service

Firstly, the product is great - really good quality material, good instructions on how to use, well packaged, no problem with fold lines at all on our backdrop.

Should also say that they were great at keeping me updated re progress of my order with courier. I had a tight deadline and pleased to say the order was delivered 24 hours ahead of schedule.

I would definitely use them again

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful creations, excellent quality and service

I am so delighted I found this company and have used them twice now and been delighted on both occasions. I was unsure of the delivery time on the second occasion and so I contacted the company by email. They responded immediately and gave me the information I needed, plus the delivery was on time as it was the first time around. The quality of the backdrops are amazing. I ordered the first one to fill a blank wall in my new fresh flower studio and the comments I have had from customers is amazing. It is also a brilliant backdrop to picture my flowers in front of. I decided to purchase a cosy festive one to change for the festive period and just put it up yesterday. I am just delighted with it and think I will get a lot of comments from customers. Thank you so much. It is brilliant to be able to order to your size required and some may think they are slightly on the expensive side, but I feel it is definitely worth it, you get what you pay for and as I say the quality is just brilliant. I would definitely recommend this company and am sure I will use them again.

21 November 2024
Unprompted review
Rated 5 out of 5 stars

2 backdrops for Halloween

I ordered two backdrops for Halloween for background decoration and those were a big hit. The quality was really great and everyone loved to take photos in front of them. Also, their customer service is fast and helpful.

1 November 2024
Unprompted review
Rated 2 out of 5 stars

Mediocre experience

Took weeks to ship and color of one was very faded, unlike image shown on website. Selection looked promising but will not be ordering again due to quality concerns and slow shipping times.

21 October 2024
Rated 5 out of 5 stars

A few problems but they sorted it out fairly.

I got to say, after some problems with Dbackdrop, they did sort it out in a fair way and sent me the correct product in the end. Thank you Dbackdrop for your diligence in rectifying the matter.

29 October 2024
Unprompted review
Dbackdrop logo

Reply from Dbackdrop

I am very sorry that I have caused you so many problems and inconvenience. We replied your email, it might be sorted into spam, you could try to check for spam in your mailbox. And we will continue to follow up on this issue.

Rated 5 out of 5 stars

I came across this site and absolutely…

I came across this site and absolutely love all of the backdrops. I ordered two Christmas backdrops because I couldn't decide on just one. The wrong tracking number was originally provided to me, but they quickly resent the correct tracking number after communication and rushed the shipping on it for me. I received the backdrops a couple days later and absolutely love them. Highly recommend and will definitely purchase from again.

30 September 2024
Unprompted review
Rated 1 out of 5 stars

I still haven’t received my order

I still haven’t received my order, it hasn’t moved from the Illinois hub and I can’t get a response from anyone on when I will receive it. Not a good thing for a first time purchase.

21 September 2024
Dbackdrop logo

Reply from Dbackdrop

I am very sorry that I have caused you so many problems and inconvenience. The courier company informed us your parcel was returned due to the incorrect address. You new backdrop was in production, we will ship to you soon.

Rated 5 out of 5 stars

I recently photographed a military…

I recently photographed a military reunion at a large hotel. In addition to group photos, customer wanted more formal photos of the couples. I looked at many companies before finding the perfect backdrop pattern with Dbackdrop. It is a dark blue old masters pattern which blended with the carpet of the venue perfectly. I was a little concerned because the price seemed too good to be true. When the backdrop arrived, I gave it a quick was and dry following the instructions printed on the back of the backdrop to reduce the fold marks. I have never used a backdrop material like this before. I have used canvas, muslin and Savage paper. For convenience for a location shoot, the Dbackdrop polyester has them all beat! It is very lightweight, yet the pattern photographed just like the illustration on their website. I will be a return customer.

28 September 2024
Unprompted review
Rated 5 out of 5 stars

Custome printed and sized backdrop

I ordered a custom printed from my submitted artwork & sized 10ft x 15ft backdrop, I submitted my artwork, got the proof back in a short amount of time, received the order within a week from the date I ordered, I couldn't be happier, this printing is perfect, it actually looks better than I anticipated, I cant wait to use it.

9 September 2024
Unprompted review
Rated 5 out of 5 stars

This company absolutely nailed it the…

This company absolutely nailed it the first description I gave them for my backdrop, was perfect, quick delivery, also the material they used is amazing washable , last me forever I totally recommend this company for your backdrop.

18 September 2024
Unprompted review

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