Direct Global Reviews 

608
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the approachable and exceptionally knowledgeable staff members who provide outstanding support, making the entire process of switching and managing various energy contracts completely effortless. Many people warmly mention the impressive financial savings achieved alongside the dedicated, transparent guidance offered by their assigned account managers throughout the partnership. However, some reviewers were not happy with unexpected hidden fees and overly aggressive communication tactics during the negotiation process. A small group of consumers felt pressured into unfavorable agreements, subsequently facing significantly higher monthly bills than they originally anticipated.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as polite,... See more

Customer service

People report positive experiences with customer service, noting that reviewers find staff to be polite,... See more

Price

Customers consistently note ambiguous experiences with price, as reviewers express a mix of strong... See more

Value for money

Clients share positive opinions on value for money, frequently noting that the team secures significant cost... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a very sizeable waste disposal bill, Liam Flaherty from Direct Business Group made it effortless, and we ended up cutting the bill in half. Between removing bins, to ringing suppliers to clarif... See more

Rated 5 out of 5 stars

Our experience with Direct Global, in particular Dean and Jamie has been above 5 stars. They went the extra mile every time we communicated. Going out of their way to ensure we felt valued whi... See more

Rated 5 out of 5 stars

We have worked with UK Direct Business Solutions for 3 years now and can highly recommend their services. They are always polite, professional and helpful with any queries even after the contracts are... See more

Rated 5 out of 5 stars

Initially dealt with Liam, who passed me over to Richard, who in our opinion managed to find us a fantastic deal on our electricity supply. With what is going on in the world right now good deals ar... See more


Company details

  1. Utilities contractor

Written by the company

We help you and your business get on with what it is that you do best. By taking the stress, strain and hassle from your utilities.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

608 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(608)

124 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Great Service, Straight forward and Trent was very helpful and polite

16 April 2025
Unprompted review
Direct Global logo

Reply from Direct Global

Hi Ellie, thanks for leaving us a review!

Rated 5 out of 5 stars

Recommended

The renewal of our energy contracts with multiple sites and a total of 12 meters was carried in the most efficient manner by Michael Tansey, but most importantly as an end user, Direct Energy Solutions were most competitive.

15 April 2025
Unprompted review
Direct Global logo

Reply from Direct Global

Hi, thanks for leaving us a review! We really appreciate the feedback and we will make sure to pass on your kind words.

Rated 5 out of 5 stars

New Contract

Reece Jenson helped us obtain a new Electricity contract with Total. It was cheaper than our current deal and we were satisfied with what we were provided. Very Happy!

11 April 2025
Unprompted review
Direct Global logo

Reply from Direct Global

Hi, thanks for leaving us a review!

Rated 5 out of 5 stars

Had a situation to sort out that’s was…

Had a situation to sort out that’s was not a regular issue but Stacy helped get me in touch with the right people and kept me informed along the process. Very good service. Thanks Stacey

3 April 2025
Unprompted review
Direct Global logo

Reply from Direct Global

Hi, thanks for leaving us a review, we were glad Stacey was able to help you!

Rated 5 out of 5 stars

Professionality

I am dealing with Luka and can only say a very good service. Quick responses to calls, emails and deadlines. Easy to talk to and explains everything in detail.

31 March 2025
Unprompted review
Direct Global logo

Reply from Direct Global

Hi Andrew, we are glad Luka is providing a great service. Thanks for leaving us a review!

Rated 5 out of 5 stars

Very informative

Very informative, explained what I needed to know. Certainly can recommend Jamie

7 April 2025
Unprompted review
Direct Global logo

Reply from Direct Global

Hi Carol, thanks for leaving us a review!

Rated 5 out of 5 stars

Wayne is an absolute joy

Wayne is an absolute joy! He goes above and beyond to find the best deal and really is a credit to the company :-)

3 April 2025
Unprompted review
Direct Global logo

Reply from Direct Global

Hi Tina, we will make sure to pass on your kind words onto Wayne! Thanks for the review.

Rated 5 out of 5 stars

TRENT LAY - EXCELLENT

TRENT LAY WAS PROFESSIONAL, FREINDLY AND VERY TRUE TO HIS WORD ON TIMEFRAMES AND INFORMATION DELIVERED.

25 March 2025
Unprompted review
Direct Global logo

Reply from Direct Global

Hi Winnie, thanks for leaving us a review!

Rated 1 out of 5 stars

Do Not Use!

The one purpose of a broker is to get a good deal for the customer as they are the 'experts' or so I was told by them. Do not believe them as they are just as clueless as the man on the street. I am now tied into years of contracts at rates 4 times higher than everyone else. Try to negotiate, ask for help or advice and they are not interested. All they want you to do is click your contract and they have you locked in, watertight. They don't care about you, your business, your mental health, just their profit. Absolutely gutted I trusted these people to help me get a good deal for my business as now being charged 19p per kwh for gas I am on the verge of insolvency.

19 March 2025
Unprompted review
Direct Global logo

Reply from Direct Global

Hi Mark, we've requested extra info from yourself via Trustpilot. We’re sorry to hear about your experience and take your concern very seriously. Our goal is always to provide a honest and a transparent service, and we regret that you feel otherwise. Please contact our complaints department on complaints@dbsne.com.

Rated 5 out of 5 stars

I have been dealing with Barry Hodgson

I have been dealing with Barry Hodgson, who has been trying to sort out issues with our currently Electricity supplier and arranging the best new provider going forward. Nothing has been too much trouble for Barry, he has been great. He's a pleasure to deal with, always willing to help whenever he can. So nice to not have someone pushing you to make a quick decision when you've not got all the details to hand or the backing from other committee members of our club

19 March 2025
Unprompted review
Direct Global logo

Reply from Direct Global

Hi Ann, thanks for leaving us a review. We are glad Barry was able to find you a new provider and a pleasure to work with, we will make sure to pass on your kind words! Thanks again.

Rated 1 out of 5 stars

Constantly calling despite telling them…

Constantly calling despite telling them we weren't interested in their services.

"Ryan" was told multiple times the owner is not available and is not interested.

When a company says no, the answer is no. Stop calling and using pushy sales tactics. It's not a way to win business over.

18 March 2025
Unprompted review
Direct Global logo

Reply from Direct Global

Hi Christina,

We've requested extra info from yourself via trustpilot, we'll make sure you're added to our do not contact list. We've had a chat with Ryan also, he apologises for causing you any inconvenience.

Have a nice day!

Rated 5 out of 5 stars

Supportive and reliable great service

I find Direct Business Solutions are very helpful, transparent. They take time to listen and understand the individual needs of the business. Wayne Forrest has been a great communicator, knowledgeable and clearly explains everything, he has worked hard to find a good deal for us. Throughout the contract period they are on hand to help with any issues and I wouldn’t hesitate to recommend them to others.

13 March 2025
Unprompted review
Direct Global logo

Reply from Direct Global

Hi Sandra, thanks for leaving us feedback, we will make sure to pass your kind words onto Wayne!

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