Has a parking fine ,look back for date , this was paid for actual parking at time , said I put zero instead of o on reg they tracked me to my address , I rang them said this was paid for ! give them... See more
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Reviews shaping this summary
Aweful harass vulnerable adults and kids even if you have an agency supporting with debts due to DV .. they call you at late hours contiguously and all day /night was driving the other day kept Ge... See more
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Couldn’t even show me proof of the alleged “offence”, just sent threatening letters to my house. Pathetic bunch of scammers, hope the company goes bankrupt or the government puts a stop to this crim... See more
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Force you into a payment plan with false legal advice. Ignore a disabled persons right of advocacy. Payment plan under wrong date and say they've fixed it and haven't. Hang up when you try to explain... See more
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Company details
- #9 of 10 best companies in Debt collection agency
- #2 of 2 best companies in Bailiff
- #10 of 11 best companies in Debt Collecting
About Direct Collection Bailiffs Ltd
Written by the company
DCBL is the UK’s leading provider of ethical High Court Enforcement and Debt Recovery services.
Widely recognised from the popular Channel 5 TV series “Can’t Pay? We’ll Take It Away!”, we provide effective recovery solutions to both SMEs and large corporate clients across the UK.
Backed by a 98% client retention rate, we have successfully recovered in excess of £85 million in the last 12 months.
Our dedicated team delivers a stress-free, 'One Solution' service designed to protect your reputation while securing the money you are owed.
Learn more about our debt recovery and high court enforcement expertise.
Widely recognised from the popular Channel 5 TV series “Can’t Pay? We’ll Take It Away!”, we provide effective recovery solutions to both SMEs and large corporate clients across the UK.
Backed by a 98% client retention rate, we have successfully recovered in excess of £85 million in the last 12 months.
Our dedicated team delivers a stress-free, 'One Solution' service designed to protect your reputation while securing the money you are owed.
Learn more about our debt recovery and high court enforcement expertise.
Contact info
Direct House, Greenwood Drive, WA7 1UG, Runcorn, United Kingdom
- 0203 434 6132
- enquiries@dcbltd.com
- www.dcbltd.com
2.8
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 49% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Very unreasonable and continual harassment
I paid for my parking ticket at Citi park in good faith. Unfortunately, I had only realised that I selected the wrong car park until after I received a parking fine. I appealed this fine as it was a genuine human error , with no intention to avoid paying, there was also no financial loss as it is the same parking company. They declined my appeal and I have been continually harassed with phone calls and threatening letters. Absolutely disgusting , I will not be paying the £170 fine and I plan to take this further if it is not cancelled. I have emailed them on multiple occasions to respectfully review my case to which I am ignored. This demonstrates an unreasonable and unfairness as there is no financial loss.
9 March 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
Dear Megan Tarry,
We are sorry to hear about your concerns.
We have been able to locate your case details and will review the matter accordingly. Once our review is complete, we will provide you with a full response.
This company is most professional and…
This company is most professional and efficient out there today .
They keep you informed at every stage of the process.
We have used DCBL on numerous occasions and they have never failed to get our debts paid .
Thankyou DCBL !
3 March 2026
Reply from Direct Collection Bailiffs Ltd
Thank you so much for the glowing review and for your continued trust in DCBL. We are thrilled to hear that our team has consistently delivered results across all your cases. Maintaining a 100% success rate for our repeat clients is exactly what we strive for, and we’re glad our communication kept you informed every step of the way. We look forward to supporting your business for years to come!
This company appears to be a scam
I strongly warn everyone to be very careful when dealing with DCL.
In my experience, this company presents itself as a big and professional company in the UK, but once you pay the money, the money is gone from your account and that’s it. No proper action. No proper update. No clear communication. Nothing.
After I paid them, I received no meaningful progress or transparency. I kept asking for updates, but there was no clear response and no real evidence that any serious work was being done.
What is even more concerning is that they told me the shop was closed and inactive. However, from what I have seen, the shop is still active. This contradiction raises serious concerns about honesty and professionalism.
I paid for a service in good faith, expecting proper legal or recovery action. Instead, I was left with frustration, confusion, and no results.
In my personal experience, once DCL receives your payment, communication becomes very weak and accountability disappears. I feel completely misled.
Based on my experience, I cannot recommend DCL to anyone. Please think very carefully before sending them any money.
4 March 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
Dear Abdul Sami Walizada,
We are sorry to hear about your concerns.
We have been able to locate your case details and will review the matter accordingly. Once our review is complete, we will provide you with a full response.
I HAVE A QUESTION DOES DCBL WORK
I HAVE A QUESTION DOES DCBL WORK WITH ABROAD BUSINESSES AND DOES THE BUSINESS ALWAYS HAVE TO BE 100 PERCENT LEGIT AND NOT SHADY
4 March 2026
Unprompted review
Emotionless,heartless staff
Rude heartless staff,the pay plans are horrible,refused to prove it was mine, threatened me,only had one letter sent and started threatening me even tho it was the first time hearing about it.
3 March 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
Dear Mavis Martinez,
We’re sorry to hear about your experience with DCBL.
We take all concerns seriously and would like the opportunity to review this matter in detail. Please contact our complaints team at complaints@dcbltd.com, including your reference number, so we can investigate and work towards resolving your concerns as quickly as possible.
Very satisfactory outcome
10 February 2026
Reply from Direct Collection Bailiffs Ltd
Thank you for your feedback.
We’re pleased to hear that you achieved a very satisfactory outcome. Delivering effective results for our clients is always our priority.
We appreciate you taking the time to share your experience with DCBL.
Reply from Direct Collection Bailiffs Ltd
Thank you for your feedback.
We’re pleased to hear that Jack was able to assist you and provide helpful support throughout your case. We’ll be sure to pass on your kind comments to him.
We appreciate you taking the time to share your experience with DCBL.
Absolutely fabulous service to recover…
Absolutely fabulous service to recover monies owed in a long term debt by Moseley Rugby Club. Highly professional and made the process simple and efficient, from the High Court Writ to the recovery of the money due - even with the reluctance to pay.
A long and very tiresome process to recover this money was made much more straightforward. Great communication from Direct Collection Bailiffs Ltd kept me informed all the way through to completion. We had judgement against the club for non-payment, but taking the next steps was made much easier for our company. Hopefully we never have to deal with such a difficult client in the future, but if we do ... we know who to call on.
25 February 2026
Reply from Direct Collection Bailiffs Ltd
Thank you for your detailed and positive feedback.
We’re delighted to hear that our team was able to support you through what had been a long and challenging recovery process, and that you found the service professional, clear, and efficient from High Court Writ through to successful recovery.
Maintaining strong communication and providing confidence at every stage is a key priority for us, so it’s great to know you felt fully informed throughout.
We truly appreciate your trust in DCBL and are here to support you whenever needed in the future.
Swift and effective
Swift, efficient and effective, consumate professionals. Huge recommend.
Also personable.
23 February 2026
Reply from Direct Collection Bailiffs Ltd
Thank you for your kind feedback.
We’re delighted to hear that you found our team swift, efficient and professional, while also delivering a personable service. Providing effective results alongside a positive client experience is always our goal.
We truly appreciate your recommendation.
DCBL Success after 15 Months
In August 23 a private buyer of my Steam Locomotives failed to honour full payment with a shortfall of £10k. Having struggled for a year trying to get payment I employed DCBL in September 24 rather than attempt the courts system on my own. The initial cost for employing DCBL was £1740 and when the defendant dodged and weaved to the extent that DCBL could not succeed, I paid a further fee to take the matter to court where DCBL lawyers succeeded in a court award of £14032. This included notional bank intertest and partial fee recovery. To obtain an enforcement writ cost a further £80. The issue of this writ and DCBL representation secured a payment from the defendant which after DCBL success fee I received £14376. So, happily I recovered most of my outlay, interest and the £10k originally owed. Throughout the process over 15 months DCBL were progressive and persistent, my only frustration was the lack of regular updates. It took them 3 weeks to tell me they had succeeded in negotiating the recovery and money would be in the bank next day. The whole activity was worthwhile, and I am a happy bunny.
29 December 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
Thank you for sharing your experience.
We’re pleased we were able to support you through what was a complex matter and ultimately secure a successful outcome. Cases involving court proceedings and enforcement can take time, particularly where engagement is limited, so we appreciate your patience throughout.
We also value your feedback regarding communication and will take this on board as part of our continued focus on improving client updates.
Thank you again for placing your trust in DCBL.
I have now reported DBCL to the police…
I have now reported DBCL to the police and my local MP. Surprisingly the police are very happy and Keen to look into the harrasment and bullying tactics of DBCL. They have been harrasing and bullying me over a parking ticket that I paid for at the time of my parking. I have evidenced proof of payment with bank statement and mobile app notification of payment yet they still insist I owe them £170. When I ask them for what? as the ticket was paid for they have no legal recourse as the alleged 'non-payment of the parking ticket' does not exist.....? so therefore what debt are they chasing.......? legally.
I would encourage all to report DCBL to the police. Your complaint will be investigated.
4 February 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We are genuinely sorry to read that you feel this way, as this is not the experience we aim to provide.
DCBL operates within strict regulatory guidelines and acts only on formal instructions received from our clients. We take allegations of harassment or bullying extremely seriously and do not condone such conduct under any circumstances.
If you have evidence that a parking charge was paid at the time it was issued, we would strongly encourage you to share this directly with our team so it can be reviewed with the issuing authority. In many cases, matters can be resolved quickly once full documentation is assessed.
We understand situations involving parking charges can be frustrating, and our goal is always to ensure concerns are handled fairly, professionally, and in line with the appropriate processes.
As we cannot discuss specific details on a public platform, please contact our Customer Support team with your reference number so we can look into this further.
Aweful harass vulnerable adults and…
Aweful harass vulnerable adults and kids even if you have an agency supporting with debts due to DV .. they call you at late hours contiguously and all day /night was driving the other day kept
Getting calls which stressed me out nearly ended up in accident
Bad company and criminals
19 February 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We are very concerned to read your comments.
DCBL does not condone harassment under any circumstances and operates within strict regulatory guidelines regarding contact and conduct. We also take matters involving vulnerability extremely seriously and have dedicated processes in place to ensure appropriate support is provided where this is made known to us.
If you are receiving support in relation to your circumstances, we would strongly encourage you to contact our Customer Support team (or ask your supporting agency to contact us directly) so that we can review your account and ensure any relevant information is properly recorded.
We are unable to discuss individual matters on a public platform, however we are committed to handling concerns sensitively and professionally.
The company are being very professional…
The company are being very professional in a awkward situation and hopefully coming up with a solution
19 February 2026
Reply from Direct Collection Bailiffs Ltd
Thank you for your feedback.
We appreciate your recognition that we aim to handle matters professionally, particularly in what can sometimes be difficult or sensitive situations. Our focus is always on working towards a fair and practical resolution wherever possible.
Thank you for taking the time to share your experience.
It was so easy
A very clear and structured process which achieved a very fast result for us with full recovery of costs overall. David Snowden made everything very straightforward for us. Wish we had used you before and I am sure we will be back
17 February 2026
Reply from Direct Collection Bailiffs Ltd
Thank you for your fantastic feedback.
We’re delighted to hear that you found the process clear, structured and efficient, and that a full recovery was achieved. It’s especially pleasing to know that the support provided made everything straightforward for you.
We truly appreciate your confidence in us and look forward to assisting you again in the future.
DCBL Devious
How can 10 minutes car park stay cost £170? Because (DCBL) Dangerous, Cunning, Bully. Legals( DCBL). This is who they are. No camera evidence. Tickets from clients are not even sent first it's just straight to these rebels. When are the regulators going to clamp down on these rogues.(DCBL) and chase these crazy bald heads out of our towns.😊
17 February 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to read that you feel this way.
DCBL acts strictly on the formal instructions of our clients and operates within the relevant legal and regulatory frameworks. We do not issue parking charges ourselves; our role is to engage once a matter has been passed to us in accordance with the appropriate process.
If you believe there has been an error or that you have not received prior correspondence, we would encourage you to contact our Customer Support team with your reference number so the matter can be reviewed fully. Where concerns are raised, we will always assess them carefully and, where appropriate, refer them back to the issuing authority.
We are committed to acting professionally and in line with regulatory standards at all times.
Shocking
I received a letter on 5th February 2026 from this company saying it is my final chance to pay a £140 fine for staying in a Sainsburys car park for too long in 2023. I had categorically never received any communication from any party regarding this matter until the 5th. I called their office and was told all letters prior to this one had been sent to my old address, which I moved from 3 years ago and updated my logbook as soon as I moved to my new address. They had been sending the letters to my old address and now I am being penalised for their incompetence? If the letters had been sent to my correct address, I would have paid this straight away. I was told I am no longer able to dispute this, but I was never given the opportunity to begin with! I was met with no understanding, the operative was cold and dismissive. Absolutely ridiculous.
16 February 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We are sorry to hear about your experience.
DCBL acts on formal instructions from our clients and relies on the contact details provided to us. We understand that matters involving address changes can be frustrating, and we encourage customers to ensure details are kept up to date with all relevant parties.
While we are unable to discuss account-specific information on a public platform, we always aim to review any evidence or concerns submitted directly to our Customer Support team. Our goal is to handle every matter fairly, professionally, and in line with regulatory standards.
We appreciate your feedback and will continue to use it to improve our processes.
Parking Fine
Got a 14 days notice for a parking fine at a hotel through Parkmaven. i picked up my disabled father who was a guest at the hotel. Demanding payment or threats of county court. After on.hold for 45 minutes to these criminals telling them the hotel has contacted Parkmaven parking fine company to cancel the fine, they basically said we will take you to court for sure. So even if your in the right, they still threaten you! Absolutel scammers!
31 October 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We are sorry to hear about your experience.
DCBL acts on formal instructions from our clients and follows strict regulatory and legal guidelines in all cases. We do not issue parking charges ourselves and always rely on the information provided by the relevant parking operator.
Where there is evidence that a charge has been cancelled or disputed, we encourage customers to submit this directly to our Customer Support team so it can be reviewed promptly. Our aim is always to handle matters professionally and fairly.
We take all feedback seriously and remain committed to improving the customer experience.
Cowboys who should be investigated
Force you into a payment plan with false legal advice. Ignore a disabled persons right of advocacy. Payment plan under wrong date and say they've fixed it and haven't. Hang up when you try to explain they've done something wrong. Don't answer emails and say they don't keep notes on their system on the phone. Say they don't have to look at their emails. They are shady cowboys and should be investigated. Chase you for arrears when you're up to date. Don't give you your information to make online payments
12 February 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We are sorry to hear about your experience.
DCBL operates strictly within regulatory and legal frameworks and is committed to treating all customers fairly and professionally. Where issues are raised regarding account details, payment arrangements, or accessibility needs, we encourage customers to contact our Customer Support team directly so that we can review the matter thoroughly and ensure that the correct information and assistance is provided.
We take all feedback seriously and continually review our processes to improve the experience for all clients.
Professional service and quick results
We've used DCBL Ltd twice now and they have been excellent. Professional and quick and very efficient in getting payments we were struggling with. Would definitely recommend.
12 February 2026
Reply from Direct Collection Bailiffs Ltd
Thank you for your kind feedback.
We’re delighted to hear that you found our service professional, efficient, and effective in resolving your matters. It’s great to know that we could help secure the payments you were pursuing.
We truly appreciate your recommendation!
Feedback on Recent Case
This was my second case with your firm, and I am very pleased with the service provided. Dave and his team were extremely helpful, professional, and efficient throughout the process, and everything was resolved within approximately two months.
I would like to thank you all for your support and excellent service.
12 February 2026
Reply from Direct Collection Bailiffs Ltd
We’re delighted to hear that your second experience with DCBL was positive and that Dave and the team were able to provide helpful, professional, and efficient support. It’s great to know your matter was resolved smoothly.
We truly appreciate your trust and look forward to assisting you again in the future.
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