Has a parking fine ,look back for date , this was paid for actual parking at time , said I put zero instead of o on reg they tracked me to my address , I rang them said this was paid for ! give them... See more
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Aweful harass vulnerable adults and kids even if you have an agency supporting with debts due to DV .. they call you at late hours contiguously and all day /night was driving the other day kept Ge... See more
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Couldn’t even show me proof of the alleged “offence”, just sent threatening letters to my house. Pathetic bunch of scammers, hope the company goes bankrupt or the government puts a stop to this crim... See more
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Force you into a payment plan with false legal advice. Ignore a disabled persons right of advocacy. Payment plan under wrong date and say they've fixed it and haven't. Hang up when you try to explain... See more
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Company details
- #9 of 10 best companies in Debt collection agency
- #2 of 2 best companies in Bailiff
- #10 of 11 best companies in Debt Collecting
About Direct Collection Bailiffs Ltd
Written by the company
DCBL is the UK’s leading provider of ethical High Court Enforcement and Debt Recovery services.
Widely recognised from the popular Channel 5 TV series “Can’t Pay? We’ll Take It Away!”, we provide effective recovery solutions to both SMEs and large corporate clients across the UK.
Backed by a 98% client retention rate, we have successfully recovered in excess of £85 million in the last 12 months.
Our dedicated team delivers a stress-free, 'One Solution' service designed to protect your reputation while securing the money you are owed.
Learn more about our debt recovery and high court enforcement expertise.
Widely recognised from the popular Channel 5 TV series “Can’t Pay? We’ll Take It Away!”, we provide effective recovery solutions to both SMEs and large corporate clients across the UK.
Backed by a 98% client retention rate, we have successfully recovered in excess of £85 million in the last 12 months.
Our dedicated team delivers a stress-free, 'One Solution' service designed to protect your reputation while securing the money you are owed.
Learn more about our debt recovery and high court enforcement expertise.
Contact info
Direct House, Greenwood Drive, WA7 1UG, Runcorn, United Kingdom
- 0203 434 6132
- enquiries@dcbltd.com
- www.dcbltd.com
2.8
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 49% of negative reviews
Typically takes over 1 month to reply
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DO NOT PAY
DO NOT PAY. It’s a scam, they have no authority and cleaver wording on the letter implies they do, they do not. If you call them you’ll speak to an Indian who are rude and only will talk to you if you are paying. I think they get commission which is embarrassing. They take every opportunity to try and scam anyone. But the case will fall apart if you ask for proof of letters prior to the threatening letter normally years prior. Thinking about taking legal action for harassment. THEY’RE A BUNCH OF MUGS, do not fall for this.
28 January 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We are sorry to hear about your concerns.
DCBL acts strictly within the legal and regulatory frameworks and only on formal instructions received from our clients. We do not issue parking charges ourselves, and our role is to progress matters in accordance with the appropriate legal and regulatory processes.
Where a customer believes a matter has been raised in error, or supporting evidence is available, we encourage this to be submitted directly to our Customer Support team. This allows the case to be reviewed thoroughly and any discrepancies to be addressed with the relevant authority.
We take all feedback seriously and are committed to handling every matter professionally, fairly, and transparently.
Reply from Direct Collection Bailiffs Ltd
Thank you for your feedback.
We’re delighted to hear that you found our service quick and that our updates were helpful. It’s great to know our team could provide a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Professional, fast and stress-free service
I can’t recommend Direct Collection Bailiffs enough. After almost two years of trying to chase this debt myself with no success, they managed to get it resolved within just 7 days. The whole process was extremely professional and easy from start to finish. I finally feel like a huge weight has been lifted off my shoulders. Highly recommended!
27 January 2026
Reply from Direct Collection Bailiffs Ltd
Thank you for your kind feedback.
We’re delighted to hear that we could resolve your matter quickly and make the process professional and stress-free. It’s great to know that we could help lift the burden and provide a positive outcome.
We truly appreciate your trust in DCBL and look forward to assisting you again if needed.
Very easy process
Very easy process, was chasing payment for over a year, then DCBL got involved and they got the debt recovered very quickly.
2 December 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
Thank you for your feedback.
We’re pleased to hear that we could help recover your debt quickly and make the process straightforward. It’s great to know that our involvement provided a faster resolution after your long experience.
We truly appreciate your trust in DCBL and look forward to supporting you again if needed.
Excellent Company highly recommended
DCBLtd are an excellent company. We have never needed to use a debt recovery company and this was our first experience with doing so. From the first call they were very professional, we were kept updated by Tim and Matt and the final outcome was a full recovery. Their perseverance paid off, we are so pleased that they managed to recover the monies without the need to involve the court. Well done!
27 January 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
Thank you for your kind feedback.
We’re delighted to hear that our team, including Tim and Matt, provided professional support and kept you updated throughout the process. It’s great to know that perseverance led to a full recovery without needing court involvement.
We truly appreciate your trust in DCBL and look forward to assisting you again if needed.
I would be interested to know how many…
I would be interested to know how many fines they have to refund. Unethical - paid the fine as I’m pregnant and partner has cancer. Proof that parking was paid for on bank statement was not enough. Paid £170 fine.
Continued to be harassed and chased for payment ? Staff rude and unhelpful
26 January 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re very sorry to hear about your experience.
DCBL acts only on formal instructions from our clients and within the relevant legal and regulatory frameworks. If a customer believes a matter has been raised in error or has supporting evidence, we encourage this to be submitted directly to our Customer Support team so it can be reviewed thoroughly.
We take all feedback seriously and remain committed to resolving concerns professionally, fairly, and transparently.
I cannot rate highly enough
I cannot rate highly enough. Excellent service. I was very anxious about contacting but they were very professional and kind. They retrieved my money for me within a fortnight. I only wish I had contacted them earlier instead of waiting 6 months. Thank you for all your invaluable help.
26 January 2026
Reply from Direct Collection Bailiffs Ltd
Thank you for your kind feedback.
We’re delighted to hear that our team could provide professional and supportive service, and that your money was recovered quickly. It’s great to know we were able to make the process easier for you, and we appreciate your trust in DCBL.
Con artist
To be fair you’re a bunch of Con artists sent me a letter out saying that I owe £170 but the first letter did not come to my house .mechanics were working on my car. I wasn’t even driving it and the guy has taken a picture halfway down the road, but there was another car behind it that didn’t get a ticket .not even slept a ticket on my window.. tried to ring the Woman up today she’s just not having it at all trying to tell her that we did not receive the first letter for £100 which I would’ve contested . Joke scammers Scammers Scammers
24 January 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates within the relevant legal and regulatory frameworks. If a customer believes a matter has been raised in error or has supporting evidence, we encourage this to be submitted directly to our Customer Support team so it can be reviewed thoroughly with the relevant authority.
We take all feedback seriously and are committed to resolving concerns fairly and professionally.
Tony & Tim were great!
Tony & Tim were great. I’ve had years of abuse from tenants, non payment of rent and property damage. That I never claimed for or followed up, I’m now with their help getting back some of the money I am owed.
23 January 2026
Reply from Direct Collection Bailiffs Ltd
Thank you for your feedback.
We’re delighted to hear that Tony and Tim were able to support you and help recover the money you were owed. It’s great to know that our team could provide professional assistance during a difficult situation.
We truly appreciate your trust in DCBL and look forward to supporting you again if needed.
Just wanted to say a big thank you to…
Just wanted to say a big thank you to the team at DCBL for the brilliant way they handled my debt recovery case. They were professional, easy to deal with, and kept me updated the whole time. The process was smooth, stress-free, and the outcome was exactly what I’d hoped for.
Really impressed with how efficient and supportive they were. I wouldn’t hesitate to recommend DCBL to anyone needing help with debt recovery. Thanks again.
23 January 2026
Reply from Direct Collection Bailiffs Ltd
Thank you for your kind feedback.
We’re delighted to hear that our team could provide professional, efficient, and supportive service throughout your case. It’s great to know the process was smooth and stress-free, and that the outcome met your expectations.
We truly appreciate your recommendation and look forward to assisting you again if needed.
Tenacious debt collectors!
Very impressed with DCBL's tenacity in attempting to collect an overdue debt from a debtor who is lacking in integrity. DCBL has kept us updated throughout the process, involving us where necessary while assuming responsibility for all communication with the debtor. Very happy to have DCBL handling this debt for us - I wouldn't hesitate to instruct them again.
1 January 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
Thank you for your feedback.
We’re pleased to hear that our team could handle the debt recovery efficiently and keep you informed throughout the process. It’s great to know that our approach provided clarity and support while managing communications with the debtor.
We truly appreciate your trust in DCBL and look forward to assisting you again in the future.
Bullies
This company is the ugliest combination you can imagine of the stereotypical school bully and the class know-it-all. Awful.
21 January 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your experience.
DCBL operates strictly within legal and regulatory frameworks and aims to handle all matters professionally and fairly. If you have concerns about a specific case, we encourage you to contact our Customer Support team directly so it can be reviewed thoroughly and addressed appropriately.
Highly recommended
I can't recommend DCBL highly enough, I do not think I would have recovered any of the debt without DCBL involvement.
This has been a very straightforward and rewarding contract. I received reassuring advice regarding each step of the recovery procedure and kept informed at each step.
This is a very professional company.
21 January 2026
Reply from Direct Collection Bailiffs Ltd
Thank you for your kind feedback.
We’re delighted to hear that our team could provide clear guidance and support throughout the recovery process, and that our involvement helped achieve a successful outcome. It’s great to know the experience was straightforward and reassuring.
We truly appreciate your trust in DCBL and look forward to assisting you again if needed.
They are demanding.Rude ignorant I…
They are demanding.Rude ignorant I explained I have problems with the post. I had increase of payment £160 I rang the company,
I made the payment on the phone she told me its been declined I checked on line banking.
She told me make the payment again ...she was very rude ...very demanding or you ..will get a ccj. I told her my bank said its pending as they are doing a check, she would not listen. .
The rep did not have any consideration if your elderly, disabled, ?? She did not care, she wanted my money again, terrible way to speak. ANY WAY THE MONEY DID GO THROUGH,
THEY SCAMMERS
The worst company EVERY VERY RUDE... the goverment need to do something about this,
I have requested the manager to ring me
20 January 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your experience.
DCBL operates strictly within legal and regulatory frameworks and aims to handle all matters professionally and fairly. Where there are concerns about communication or account-specific issues, we encourage customers to contact our Customer Support team directly so the matter can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and are committed to ensuring our clients are supported respectfully throughout the process.
Excellent service from start to finish
Excellent service from start to finish
19 January 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
Thank you for your feedback.
We’re delighted to hear that you found our service excellent from start to finish. It’s great to know our team could provide a smooth and professional experience.
We truly appreciate your trust in DCBL and look forward to assisting you again if needed.
Reply from Direct Collection Bailiffs Ltd
Thank you for your kind feedback.
We’re delighted to hear that Tim was able to provide helpful and knowledgeable support. It’s great to know he made a positive impact on your experience with DCBL.
We truly appreciate your trust in our team and look forward to assisting you again if needed.
Scamming company
Now getting threatening legal letter for £170, even though the person who borrowed my car paid too into machine as no change given out of machine.
I have Sent cease and disist letters , I've been ignored.
Trying English legislation in Scotland!!
Let's go to court and fight it out in front of a judge because we have the proof we are in the right !!!
13 January 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and within the relevant legal and regulatory frameworks. If you believe a matter has been raised in error or have supporting evidence, we encourage you to submit this directly to our Customer Support team so the case can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and remain committed to resolving matters professionally, fairly, and transparently.
Unbelievable
Received a parking fine and contested it with euro car parks. Same old rhetoric on the appeal and they transferred this to DCBL. Eventually paid the extortionate fine and they still are trying to make me pay it a second time with the continuous threatening letters.
Next step the police/court if they carry on!
13 January 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates within the relevant legal and regulatory frameworks. If a customer believes a matter has been raised in error or has supporting evidence, we encourage this to be submitted directly to our Customer Support team so it can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and are committed to handling every case professionally, fairly, and transparently.
☠️☠️☠️☠️☠️☠️☠️☠️☠️☠️
💥💥💥💥💥💥💥💥💥💥
PRIVATE PARKING LOTS ESPECIALLY IN MAIDSTONE KENT U.K.&EVERYWHERE!
💥💥💥💥💥💥💥💥💥💥
LEGAL SCOUNDRELS USING LOWER CIVIL COURT LAWS TO COLLECT MASSIVE AMOUNTS OF CASH FOR PARKING TICKETS ON PARKING LOTS OWNED BY THEIR CLIENTS WHO RUN PRIVATE CAR PARKS AND HAVE NO CARE OR CONCERN FOR OLD AGE PENSIONERS, FAMILIES, MUMS WITH YOUNG CHILDREN, PEOPLE WHO ARE ON A PENSION AND ARE DISABLED. THE LUXURY OF SHOPPING AT YOUR FAVORITE DISCOUNT DEPARTMENT STORE HAS BEEN CONTAMINATED AND DESTROYED BY DEBT COLLECTION COMPANIES CHARGING MUCH TO MUCH FOR THEIR PARKING TICKETS, TAKING ADVANTAGE OF THE FAMILIES WHO SHOP AND SUPPORT THE SHOPPING CENTERS IN MOST OF THE UNITED KINGDOM. IN THE FUTURE MY FRIENDS STAY HOME WITH YOUR LOVED ONES AND FAMILY, DO ALL YOUR SHOPPING ONLINE? SIMPLE & MUCH WISER TO SPEND YOUR TIME SHOPPING ONLINE & FORGET ABOUT THE STORES YOU ALWAYS SHOPPED IN BECAUSE THEY HAVE ALSO VIOLATED YOUR RIGHTS TO PARK FOR FREE AND SHOP TILL YOU DROP OR RUN OUT OF MONEY???
💥💥💥💥💥💥💥💥💥💥
I AM A PENSIONER WITH A BLUE BADGE FOR PARKING? I HAVE MADE A FEW MISTAKES WITH PARKING IN MAIDSTONE WHERE THE PARKING WAS ALWAYS 3 HOURS & ONE DAY THEY CHANGE THE SIGNS TO 2 HOURS MUCH LATER AFTER I PARKED SEEING THE 3 HOURS PARKING SIGNS? NO MORE PARKING IN MAIDSTONE FOR ME? I BUY EVERYTHING ONLINE?
💥💥💥💥💥💥💥💥💥💥
11 January 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and strictly within the relevant legal and regulatory frameworks. We understand that parking enforcement matters can be frustrating, particularly when issues arise with notices or disputed charges. Our goal is always to handle every case professionally, fairly, and transparently.
Where a customer believes a matter has been raised in error or has supporting evidence, we encourage this to be submitted directly to our Customer Support team. This allows us to review the case thoroughly, liaise with the relevant authority if needed, and ensure any discrepancies are addressed appropriately.
We take all feedback seriously and continually review our processes and training to ensure that our teams maintain the highest standards of professionalism, compliance, and respect for all individuals involved.
This company have been chasing me for a…
This company have been chasing me for a fine incurred at a Motorway Services in Cherwell, when I was unable to leave the site due to a flat tyre. Despite furnishing them with proof (which is very difficult) they have continued to Harass me with notices of intent to prosecute! I have spent literally hours waiting on the phone, which they don’t answer unless you’re willing to pay. Terrible company.
8 December 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates within the relevant legal and regulatory frameworks. Where a customer believes a matter has been raised in error or has supporting evidence, we encourage this to be submitted directly to our Customer Support team so it can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and are committed to handling every case professionally, fairly, and transparently.
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