I initially made a mistake with a…
I initially made a mistake with a deposit reference. As soon as I realised this, I submitted all the required documents that TrendTraderPRO requested. Despite this, my funds were not credited, and the issue has now been going on for about 5 days with no resolution.
Because I trusted the platform, I decided to make another deposit while waiting for the first issue to be resolved. This time, I used the correct reference, the deposit reflected correctly, and everything seemed fine. I was ready to start trading.
However, 1–2 hours later (before 12:30), my account was suddenly blocked. This happened shortly after I was on a call with a lady from TrendTraderPRO who was very rude and unhelpful. I do not understand why my account could not simply be placed on hold until the first deposit issue was resolved, instead of being fully blocked after a successful second deposit.
What makes this worse is that I received no email explaining why my account was closed. I have been emailing for assistance, but I only receive what looks like automated responses, even though I have already submitted all the required documents.
This situation has been extremely stressful. I wasn’t even planning to deposit again, but I trusted Dcptg and believed I could continue working while waiting for the other funds. Instead, my account was blocked without explanation, and I am left unable to access my funds.
I am genuinely trying to trade and earn a living, but this experience has caused unnecessary hardship. At the very least after contacted Conquaero, to my surprise, I regain access to my funds, as this situation has affected me and my children. I expected better communication, professionalism, and support from a platform of this size.