Dcshoes Uk Reviews 

Absolutely scammers they don’t reply any messages and phone line after 15 minutes cuts down!! This company should be banned selling goods . I have fill claim PayPal normal they are pretty good hope get my money back .

This is the absolute worst experience i have ever had with a company in my entire life and that's no exaggeration.
I ordered a pair of dc skate shoes size 10.5 on 28th March 2025. I have had no update or communication that my order has been dispatched and today is 8th April 2025. The useless AI is of no help whatsoever and just creates tickets that never get responses from a human. Just going to file a charge back with my credit card for this absolute scam of a company. Avoid this company at all costs.

I ordered a ski jacket and a ski bib online. The jacket came, which had a cheap material but the ski bib still hasn’t arrived after 3 weeks. I have emailed numerous times to find out what is happening but they are not coming back to me. I’m out of pocket with no product in return.

Last time I order from them.

I really wish I'd read the reviews before ordering from DC! I ordered a pair of Phase Pro - BOA® Snowboard Boots for Women in a size UK8, and received a UK7. Customer service implied I had ordered the wrong size until I sent the order confirmation as proof, but then still insisted that I return through the usual means and re-order (i.e. refused to do an exchange which will mean two large transactions on my card, until I receive the refund for the first transaction). I have no confidence that if I order again I will receive the correct size, as their back end apparently processed my order of a UK8 as a US9, which is clearly incorrect. To add insult to injury, I have had to pay £5 for returning the item, despite it being their fault! Thoroughly annoyed!

Absolutely no customer service.
I have tried several times to get through and they have not bothered to respond.
Sales are from all over and ones not from from the UK ended up returned to sender.
waiting for confirmation, or refund been 2 weeks.
Absolutely pathetic.

Buy from an outlet, not direct.
Won't be purchasing again.

I was thinking about some more shoes till the customer service hit.
Definitely not.

Ordered trainers online and these arrived in 5 days, earlier than scheduled. Very happy customer. Thank you DC UK.

The shoes I ordered arrived at my door, correct make, style and size…very happy :-)

Sizing has completely changed. I've always ordered 11.5, but now i can barely get my foot in that size (no, I'm not still growing - I'm over 50).
Return is taking absolutely ages too - been over a week and the parcel has yet to make it back to DC.

I had a very positive experience with this company. My order was received 5 days after ordering. The quality is amazing. Very good communication throughout. I'd definitely order again.

I was hesitant to order from DC after reading the reviews here, but I’m so glad I gave it a chance! My order arrived in perfect condition just two days after I placed it. I got these trainers for my son at a fantastic price, and they’re exactly what we were hoping for. Super happy with the experience and wouldn’t hesitate to order again.

I ordered from this company but never received my shoes. Emailed many times no response, I checked my bank account and noticed that the money had had gone out.

When I looked into further I found that the company was based in Thailand.

I think these are most likely copies and also a scam.

My advice is stay well clear of them.

ordered one pair and had no confirmation so i asked at least 7 times via email whether my order had been placed and kept receiving the same automated responses. i then ordered another pair elsewhere (as i need to know they’ll be here in time for christmas) which are already on the way and confirmed. i’d now like to return the first pair, if they ever arrive, but will have to cover the return cost even though i tried asking multiple times if my order was placed because of their faulty confirmation. i have emailed AGAIN asking them to cover the cost of return and they still have not answered.

I signed up for the loyalty program as I wanted to try out some different sizes without being charged for returning the items.
They sent the order in 2 different packages and it's going to cost me £10 to return them. I've emailed but only had an AI reply. I've called multiple times just to be put on hold for 15 minutes then hung up on without talking to a person.
Definitely won't be buying from them again!

The customer service is non existent, i returned an order on the 4th of September 2weeks later I am still waiting for my refund and the customer service number doesn’t exist the virtual assistant is an absolute joke, there is no human to assist, it is all a complete SCAM!

Just echo many people's comments on here the customer service is a complete joke. It's not existent.

I had an issue with a product bought and trying to get hold of a human being impossible.

Raised an issue via the contact form, several days later acknowledgement of receipt but no answer.

Found the customer service number and it just sticks you in a queue and then cuts you off after 15 minutes.

I have tried calling 4 times now and no luck.

Love the brand but this website which I believe is boardriders UK run is a complete shambles. Especially compared to other sellers selling the same product.

Ordered on a Thursday and arrived a week later. Good quality trainers, very happy with the product and the service they provide. They keep you well informed via email at every stage. Highly recommend.

I asked as simple question, along with some context. My question could have been answered with a Yes or a No and it would have been a better response, instead they didn't read my simple question and gave a macro response by picking up on a keyword from my context. Antonio, please read customers queries in full, this is terrible customer service and you have directly prevented a sale due to your inability to handle a simple question. I will not buy anything from a business that has bad customer service regardless of how much I like the product.

I ordered a pair of trainers from the online store. I ordered size 8 and they sent a US8 (so UK7). You get no return label or receipt in the delivery bag with the shoes and I have had no email with any reference for the order number. Apparently, returns can be done by a form on the website (but need an order number) and they are charged at £5 which I don't think I should be paying for when it is their mistake!

I tried emailing customer service to rectify this and have had no response after 3 days. I have tried calling repeatedly (currently on the 6th call) and there is no answer after 15 minutes where the line helpfully goes dead.

I ordered trainers on Monday and they arrived Tuesday. Really impressed with the speed of delivery especially as a lot of people seem to have an issue with the company.
Nice to get a discount as a new customer too. I'll definitely buy from here again.

very much surprised!
ordered a pair of shoes and they came within a week of ordering, customer service was handy when i was wondering why they had taken a few days to be sent out

pleasantly surprised :)