Decathlon Nederland Reviews 

Got the wrong shoes, were even cheaper than what I paid. I have it all documented, they refuse to admit they sent the wrong (and much cheaper product). I have no guarantee this will be restituted.
Edit: customer service part of issue

Made an order with VVV cadeau cards, the item came with opened sealing and product did not work. I went to the shop, gave the item back and asked for the refund to order the same item. At the customer desk was convinced to order as I will get money on my bank account. I paid again, but never got money on my bank account, i got it back as decathlon cards (not even VVV), so I cant spend anywhere else anymore. And customer service said, if I get problems with it - I have to go to shop and sort it out myself.

Never ever again, it was my last attempt to buy there...

Don't order anything on their website because they lie about the delivery date. I ordered a rowing machine which is promised to arrive on Saturday. However, when I went to the tracking link from PostNL Extra@Home, the delivery date was next Monday. This caused huge chaos in my planning. Don't overpromise delivery date to attract customers. No honest business will do such a thing

I returned my order and didt recieve a refund for 3 months

Really bad experience with decathlon. Bought an ebike on their platform 8 months ago, which stopped working almost immediatly. After 5 months of calls, emails, and chat with their customer service the problem still has not gotten resolved. Decathlon claim they have no responsibility over what the partner products they sell on their platform. Shameful!

I have bought an e-bike from Decathlon. After only 1 month and less than 80 km the tires started to tear on the sides. I tried to contact several times customer service with the photos of the damaged tires. After 2 weeks I received the answer that I have to prove the damage. I brought the e-bike to Decathlon to show them, and the answer was that is it not their responsibility. The order number is NL3XFL1XUUF8. It is my last shopping by Decathlon, no more buying there. I even cannot write a review for the E-bike, it is blocked for me...

I bought an e-bike from the online shop (NL) more than a month ago, i was supposed to retrieve it from the Rotterdam store. Now my online tracking says that the item was "sent" and that the "expected delivery date" would be the 27th of september, today as of october 3rd the online order tracking is still showing as "Sent" but it is not available for pick up. Tried their online shop chat and was told that they had no idea what the issue was or how long they would take to actually deliver my item, and that if i didnt like that, i should try and get a refund. I've already filed a complaint with The Netherlands Authority for Consumers and Markets (ACM).

I had my worst customer experience ever! I bought a box of protein online. I did not get the package and I had to spend halfday for reaching the customer support which told me the product was not available! I will never recommend this company ever again.

I asked for the cancellation of an order, for which I used the live chat channel. The agent to which I was talking with confirmed the cancellation of the order and mentioned I was going to receive a confirmation of the refund within 3 days in an email... of which I got pictures of. This was a lie, and the order was not cancelled, I got no problem pursuing legal action as I got screenshots of the conversation, I want the refund and cancellation of my order..

I buy a electric bike in decathlon, almost 1500€, now they don't give me a factur, I need a factur with my btw number, you call for the support and is more then 30 minutes waiting, I DONT NEED TO BEG FOR A FACTUR, YOU GUYS SHOULD GIVE ME A FACTUR I THE MOMENT I SPEND ANY AMOUNT IN YOUR STORE. THIS IS LAST TIME I WILL BUY SOMETHING HERE, AND OF YOU GUYS DON'T GIVE ME A FACTUR WITH MY BTW NUMBER I WILL REPORT YOU THE RIGTH DEPARTMENTS, AND IF I DONT GET TODAY MY FACTUR I WILL RETURN THE E-BIKE AND I WILL BUY IN ANOTHER PLACE THAT PAY TAXES.

I am disappointed what terrible online customer support decathlon has. We have issue with camping chair delivery, which was not shipped because some issue in their system and it has been 3 weeks since last update. I was trying to contact customer support to get help by solve the issue and get refund because we bought the chair in the store (couldn't wait 3 weeks or even longer). However, there was apparently just one person working and all she/he does connect and disconnect the conversation. I was waiting in the line for one hour for person to connect after waiting person disconnected in a minute without even saying hi or anything. I tried second time, needed to wait in even longer line and the same person connected. I said Hi and asked for help. Person disconnected. Is it normal for decathlon customer support to do? I never have issues with people in the store - they super helpful and nice. In this case - no help in the end... Just waste of time and money..

I placed an order last week, and it's not my first one as I used to a satisfied customer. Come to checkout, I see that delivery is no longer possible in the Netherlands (or it costs over 30 eur) for a few clothing items.

Bad, but still not terrible. I choose the store pickup and take my items. I open the box at home and the jacket has threads/filling sticking out of it in one place, and bad stitching. Have to return it.

Another item was not picked up in store but was sent to me by a Decathlon partner. it's now been 6 days and that item is still being processed by Deutsche Post and is in Germany. Of course Decathlon states on their website that you will receive the item quickly and doesn't mention it's not even in the Netherlands.

I wanted to register a return according to Decathlon's instructions, but guess what, my account states I have no available orders to register the return for!! Very nice that you are not even allowed to return faulty items now!!

And yeah, if you think of pasting the generic customer service under this review, please don't. Instead, correct this and contact me, my order number is NL3YHJW783FB-A

I ordered Continental tires and received Schwalbe tires instead! It's been over a week of back and forth calls and no feedback from Decathlon. Customer service for returns are appalling. Now I have to wait 5 days just to get a return label, who operates like that?

I would highly recommend anyone to use any other retail group. I dislike Amazon but I would even recommend Amazon over this poor return service!

Ordered a racket says the next day but actually takes more than a week. Don't lie on the website never had my package the next day. Will order never again. especially from outsite retailers who uses UPS and can't change the delivery?

Only half of my order got delivered. I immediately sent an email with a complaint. No reply. Then I called. I got promissed that my complaint would be handled within 5 days. First they had to contact PostNL. PostNL called me that same day. They confirmed to me they only sent me 1 parcel, not 2. Now more than 5 days later I still have not heart from them. I called them but they do not answer the phone. On their website it's written that the waiting time on the phone is 5 minmutes. I'm now already on the phone for 45 minutes, and still I have not spoken to anyone. Very interesting business model. You only ship half of the items. You receive money for all the items. You do not solve this. Great way to increase your profit. If I would do the same to them they would call it theft.

I was in dechatlon todays sunday 14,39 den haag and i was buy few things and payed and i have the recieve , when i go out the scurity man nl afkomst stop me because he say the alarm , before me 3 women blond have the alarm and he not stop them , and me he stop me for check .. he was check he say ok is good and i see a lot of Girls have alarm he lett them gewoon lopen .. is dik man met kale haar van V ... i feel sorry for myself i not like . I come there and alaways and he treat me like this is racisme

I ordered a backpack that was supposed to be delivered the next day, all fine. I needed it for the end of next week. Of course it didn’t Get delivered the next day so 6 days later i went to ask what’s going on. The lady at the counter said she didn’t know but she can’t find it.
It’s been 8 days since i ordered it and still no information. On the day of my trip i get the message that the package was lost and they will send it again so i need to find any backpack and spend money. Thank you Decathlon for making my day More stressfull, i don’t feel like shopping here ever again.

Cancelling orders when they don't have an item that was wrongly kept available

horrible experience, ordered a package that was not delivered in february and havent received any response even though i have been complaining for more than 2 months now.

Most probably the worst online retailer in all of Europe.

I’ve ordered products online on Decathlon’s website 3 times now and every single time the order is delayed indefinitely without proper communication. I just receive a vague email about the delay with no details about the order. On top of that, it’s always a HUGE hassle to cancel the order and get your money back. Will never buy anything from Decathlon again. If you want to know how to do e-commerce wrong, do it like Decathlon.