Decoris Diamonds  Reviews 

860
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being exceptionally welcoming, patient, and deeply knowledgeable throughout the entire bespoke design journey. People consistently note that staff members take the extra time to explain every technical detail clearly, ensuring a completely smooth and stress-free journey from start to finish. Consumers are also genuinely impressed with the breathtaking craftsmanship, remarkable precision, and top-notch quality of the stunning custom jewelry pieces delivered. Reviewers enthusiastically recommend these gorgeous items for anyone looking for a truly memorable, reliable, and exceptionally high-value purchase that always exceeds expectations.

What people talk about most

Product

Customers report deep satisfaction with the product, highlighting stunning jewellery and exceptional... See more

Staff

Reviewers highlight positive aspects of staff, describing the team as extremely open, transparent, and... See more

Service

Users describe positive interactions with service, highlighting exceptional support and professional guidance... See more

Quality

Reviewers mention positive feedback about quality, highlighting exceptional craftsmanship and stunning... See more

User experience

Clients share positive opinions on user_experience, describing the entire journey as seamless, enjoyable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mursalin and his team are amazing! We are repeat customers and this is all down to his personalised experience. From our first interaction with him we knew he would provide us with what we visio... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure to deal with Decoris Diamonds, I've been shopping and recommending them for years now. Easy to deal with, honest, trustworthy, and transparent. Which is why they are always the firs... See more

Company replied

Rated 5 out of 5 stars

Decoris brought our vision to life, creating my dream ring alongside a stunning ring for my fiancé. The attention to detail, precision, and artistry in both pieces is remarkable. The process was seaml... See more

Company replied

Rated 5 out of 5 stars

Amazing team, fantastic attentive service and we are extremely delighted with the platinum family ring they designed and made for our son's 21st. Would highly recommend using Decoris. First class serv... See more

Company replied


Company details

  1. #6 of 288 best companies in Jewellery shop
  2. #1 of 16 best companies in Diamond Dealer
  3. #2 of 111 best companies in Jeweller
  4. #2 of 88 best companies in Jewellery Designer
  5. #2 of 47 best companies in Jewellery manufacturer

Written by the company

Our expert team of gemologists at our Canary Wharf office are committed to crafting exquisite engagement rings, wedding rings and fine jewellery to the highest quality, tailored especially for you. From diamond engagement rings and wedding bands, to delicate pendants and diamond earrings, our jewellers meticulously and lovingly hand make each piece to last a lifetime.


Contact info

5.0

Excellent

TrustScore 5 out of 5

860 reviews

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5.0

All reviews

(860)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Mursalin and his team at Decoris…

Mursalin and his team at Decoris Diamonds made the process of getting our rings as seamless as possible. They went above and beyond to make this an enjoyable experience. I love that unlike many places, they take the time to explain and educate you so that you can make the best choice. They were fast and responsive from day one and I would definitely recommend to all family and friends in the future too.

29 January 2025
Unprompted review
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Reply from Decoris Diamonds

Thank you so much for your thoughtful review! We're so happy to hear that Mursalin and the team made the process smooth and enjoyable for you. We take pride in educating our customers and ensuring they feel confident in their choices. Your recommendation means the world to us, and we look forward to helping your family and friends in the future!

Rated 5 out of 5 stars

Customer experience

Mursalin and his colleague were absolutely fantastic from start to finish - the quality of their service was first class and I had a seamless experience. I was incredibly overwhelmed at first to look at rings, however Mursalin and his colleague took considerable time to listen to me, understand my needs, and simplify the options for me. Additonally, their knowledge and advice was equally first class. I would recommend Decoris Diamonds without hesitation!

29 January 2025
Unprompted review
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Reply from Decoris Diamonds

Thank you so much for your amazing feedback! We're thrilled that Mursalin and the team could help make your ring shopping experience seamless and stress-free. It’s wonderful to hear that their knowledge and personal approach made such a positive impact. We truly appreciate your recommendation and look forward to assisting you again in the future!

Rated 5 out of 5 stars

We had an incredible experience at Decoris Diamonds

We had an incredible experience at Decoris Diamonds. From start to finish, the process of choosing our engagement ring was seamless and enjoyable. The customer service was amazing. The brother went above and beyond to ensure we found the perfect ring, and we couldn’t be happier with how it turned out. Highly recommend Decoris Diamods to anyone looking for exceptional service and beautiful jewellery!

27 January 2025
Unprompted review
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Reply from Decoris Diamonds

Thank you so much for your kind words! We’re thrilled to hear you had such a great experience with us. It’s always our goal to provide exceptional service and help you find the perfect piece. We truly appreciate your recommendation and are so happy you love your ring!

Rated 5 out of 5 stars

Professional and speedy service

The whole experience of consultation, choosing and delivery of the rings was very smooth. A professional and speedy service. Definitely recommend for anyone thinking of buying engagement rings!

22 January 2025
Unprompted review
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Reply from Decoris Diamonds

Thank you for the great review! We're so happy to hear that the entire process went smoothly for you. Providing professional and efficient service is always our goal. We truly appreciate your recommendation and are honored to have been a part of your engagement ring journey!

Rated 5 out of 5 stars

Very professional

Very professional, super customer service around the clear transparency in working through designs / expert advise etc. I was very pleased.

14 January 2025
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Reply from Decoris Diamonds

Thank you for your kind words! We're so glad you had a positive experience with our service and design process. It’s great to hear that our transparency and expert advice made a difference for you. We truly appreciate your feedback!

Rated 5 out of 5 stars

Fantastic and seamless experience

Fantastic and seamless experience and a beautiful ring!

I’m thrilled with the engagement ring I bought from Decoris. The team was incredibly helpful in explaining the selection process and choosing a ring within a budget. The rings are stunning, and more beautiful than what I had imagined. I couldn’t be happier with the service and quality. Highly recommend!

16 January 2025
Unprompted review
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Reply from Decoris Diamonds

Thank you so much for your amazing review! We're so thrilled to hear you're in love with your engagement ring. It’s wonderful that our team could help guide you through the process and stay within your budget. We truly appreciate your recommendation and are so happy we could make your experience special!

Rated 5 out of 5 stars

Very happy with both the service and…

Very happy with both the service and ring received from here. They made the whole experience a very easy process and made it stress free for me and my wife. Would definitely recommend them and will be back soon!

14 January 2025
Unprompted review
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Reply from Decoris Diamonds

Thank you for the wonderful feedback! We're so happy to hear that you and your wife had a stress-free experience with us. It was a pleasure helping you find the perfect ring, and we truly appreciate your recommendation. We look forward to helping you again in the future!

Rated 5 out of 5 stars

The best place to purchase wedding rings

I bought my husband’s ring from Decoris, and it was exactly what he wanted. I also got my engagement and wedding rings from them, and they were even better than I had envisioned.

The quality of their jewellery is outstanding, and their exceptional customer service made the entire experience even better.

If you’re looking for stunning and meaningful jewellery, I can’t recommend Decoris enough. They made my wedding journey so much easier and less stressful, with our rings arriving incredibly quickly.

21 November 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you so much for your wonderful review! We're thrilled to hear that both your husband’s ring and your own rings turned out even better than you imagined. It was a pleasure being a part of your wedding journey, and we're so happy our service helped make it a stress-free experience. We truly appreciate your recommendation and can’t wait to assist you again in the future!

Rated 5 out of 5 stars

Five Star Experience

Five Star Experience

My wife and I recently visited Decoris for a diamond ring. They sat down with us and explained in detailed what was available and the process of buying a diamond. They explained about lab vs natural and the four C’s. Having explained what we’ve seen at other shops ect they told us that some of the shops hadn’t explained in full as to what we’d be getting. We were impressed with their knowledge and honesty, we placed an order on our first visit and received the ring within 4 weeks. Everything was as expected and actually the ring was very impressive.

From start to finish our experience was exceptional and we cannot see ourselves searching for any rings in the future other than with Decoris.

21 December 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you so much for your amazing review! We're thrilled that you had such a positive experience with us. We take great pride in educating our customers and being transparent throughout the process, so it’s wonderful to hear that you appreciated that. We’re so glad you’re happy with your ring and the entire experience, and we look forward to being a part of your future jewellery needs!

Rated 5 out of 5 stars

Phenomenal service from Decoris Diamonds

It was a pleasure dealing with the two brother from Decoris Diamonds. The hospitality during the initial consultation was fantastic, and they spent a lot of time explaining each step of the process. Their honesty and transparency was second to none, and they delivered on all their promises. I would highly recommend them to others due to high quality rings they ended up creating for us, at very competitive prices.

24 December 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us and that the consultation process met your expectations. Honesty, transparency, and quality are at the heart of what we do, and we're so happy that you appreciated that. We truly value your recommendation and are grateful for the opportunity to create your perfect rings!

Rated 5 out of 5 stars

Customer first

I am extremely happy with my purchase. The rings are beautiful and exactly how I imagined them. The whole process was easy, better than going Hatton Gardens and overpaying for something less. From my initial consultation about styles and budget, the actual purchasing was done very comfortably and I knew I could buy the rings we wanted within my budget as Decoris always accommodate the customers needs, put the customers best interest first, not the other way round. Thank you to Mursalin Bhai for making this process enjoyable.

21 December 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you so much for your wonderful review! We're thrilled to hear you're happy with your rings and that the process was smooth and enjoyable for you. At Decoris, we always prioritize our customers' needs and work hard to provide the best experience. We're so glad Mursalin Bhai could make it all come together for you. We truly appreciate your trust and are grateful for the opportunity to be part of this special moment!

Rated 5 out of 5 stars

Amazing experience

We absolutely loved the ring made by Decoris, looks top tier and so surreal. Hospitality had been quite amazing too

21 December 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you so much for your kind words! We’re thrilled to hear that you love the ring and that the experience exceeded your expectations. It was our pleasure to assist you, and we're so happy you're pleased with both the ring and the service. We truly appreciate your feedback!

Rated 5 out of 5 stars

Excellent experience

Excellent service. The number of options and level of customisation is outstanding. Top notch craftsmanship. Would highly recommend.

24 December 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you for the fantastic review! We're so glad you enjoyed the variety of options and the level of customization we offer. Craftsmanship is something we take great pride in, and we're thrilled you're happy with the results. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Amazing service from Decoris

Amazing service from Decoris. Went to order my 10 years anniversary ring. I received professional and personal level of service in designing and chosing my ring. Highly recommend using Decoris Diamonds for your special occasions. Very easy and unique experience also had my current jewellery cleaned so bonus points for that. Thank you to the brothers and sister for being helpful and attentive.

24 December 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you so much for your kind words! We're thrilled to hear that your anniversary ring turned out just as you imagined and that you had a personal and professional experience with us. It was our pleasure to assist you, and we're glad we could make the process unique and special. Thank you for recommending us, and we look forward to helping you with future occasions!

Rated 5 out of 5 stars

Best Jewellery and Consultations

Would not recommend any other place for jewellery. The best customer service and excellent expertise. Every consultation was helpful and informative. Our consultant was extremely helpful and was very kind. Our rings were done not only quickly but they were stunning. No other place has this level of beauty in their jewellery as well as brilliant customer service. Thank you Decoris Diamonds for your service. It was the smoothest and most enjoyable process and a pleasure amongst the usual headaches during a wedding process. 5 stars for this amazing company!

24 December 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you so much for your amazing review! We’re thrilled to hear that your experience with us was smooth and enjoyable, especially during such an important time. It means a lot to us that you appreciated our customer service and expertise. We’re so happy you're in love with your rings, and we truly appreciate your kind words and 5-star rating! It was a pleasure working with you, and we look forward to being part of your future jewellery journeys!

Rated 5 out of 5 stars

10/10 Service!!!!!!

The service from Mursalin and Decoris Diamonds was 10/10, I could not fault them at all. Especially in comparison to the service you get from Hatton Garden jewellers, the service you get from Decoris is far beyond that! They made the whole process from start to finish super easy and simple for us to understand. The quality of their workmanship is far beyond any other jeweller. The men and woman’s ring even came earlier than expected and yet the standard was far beyond anything we could ever imagine! We will definitely be recommended to all our friends and family and will be visiting in the future!

24 December 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you so much for your fantastic feedback! We're overjoyed to hear that you had such a smooth experience with us and that the rings exceeded your expectations. We take great pride in offering top-quality service and craftsmanship, and it means the world to us that you found it so impressive. We’re grateful for your recommendation and look forward to serving you, your friends, and family in the future!

Rated 5 out of 5 stars

I cannot thank Decoris Diamonds enough…

I cannot thank Decoris Diamonds enough for helping me choose my perfect ring and being so great with their service. 😊
The customer service was really very good. Clearly explained the steps and prices.

14 November 2024
Unprompted review
Decoris Diamonds  logo

Reply from Decoris Diamonds

Thank you so much for your kind words! We're so glad to hear that you had a great experience with us and that we could help you find the perfect ring. We truly appreciate your positive feedback on our customer service, and we’re always happy to guide you through the process. It was a pleasure working with you, and we look forward to assisting you with any future jewellery needs!

Rated 5 out of 5 stars

Amazing !!!

Very good, and helpful they are. At first I was a bit worried however I’m very happy with my purchase the staff is very very kind helpful warm to earth. They helped me learn so much about diamonds and was honest throughout the journey not to even mention they have the best diamonds for the values. Will deffo recommend

25 May 2024
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Reply from Decoris Diamonds

Thank you so much for sharing your experience! We're thrilled to hear that we could ease your worries and help you feel confident in your purchase. It’s great to know you learned so much about diamonds along the way, and we truly appreciate your trust in us. Your recommendation means a lot!

Rated 5 out of 5 stars

Pleasant experience

Very pleasant experience with Decoris diamonds.

Although I thought it would be complicated but Mursalin, made the process very easy as we were shown samples and got to choice what we like and how we want ring want made. Really nice experience.

7 September 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you for your lovely feedback! We're so glad to hear that Mursalin made the process easy and enjoyable for you. It’s great to know you felt comfortable choosing exactly what you wanted for your ring. We truly appreciate your kind words and are happy to have been part of such an important experience for you!

Rated 5 out of 5 stars

The best service

Decoris has been nothing but fantastic at helping us build our dream rings. We had heard about them through word of mouth and thought we should check them out before visiting Hatton Garden. Thankfully that was the best decision as from the get go we knew we would be sticking with them and we had learnt so much about choosing the right diamond and the process as a whole. We had a bespoke design in mind and a specific budget and they worked really well with us to make it happen, through sending us various CAD designs and 3D models for us to see before getting it made officially. The final ring was nothing short of perfect and we couldn’t be happier.
All our queries were answered promptly and clearly throughout the entire process.
Highly recommend Decoris for everyone as you will 100% be happy with your purchase and experience.

4 December 2024
Unprompted review
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Reply from Decoris Diamonds

Thank you for your amazing feedback! We're thrilled we could help bring your dream rings to life and guide you through the process. Your recommendation means so much to us!

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