DecorIsland Reviews 

Let the buyer beware...
Be sure to carefully inspect any fixtures that you have ordered from Decor Island. I unfortunately did not, and now I have a kitchen faucet that I am unhappy with. I was told that the item I was purchasing was all metal and it turns out much of it is made of plastic.

I purchased a round vessel sink totaling $86.99 shipping included and received a rectangle sink. Called DecorIsland and told them that the wrong product was shipped. A man by the name Ralph stated that they did not have the round vessel sink and they decided to send us a rectangle sink. Ralph then told us that they would issue a call tag and refund us the total amount. We then received a call from Ralph stating that we can keep the sink and sell it to some one and they are only going to refund us $55.00. This company is a scam!! I placed a dispute on my card. Don't buy from them as they are dishonest. I have saved the message in a wave file for anyone that would like to here how they conduct business. AMAZING...

I had done considerable research looking for a new toilet. I liked the web site and prices. The one thing that was not disclosed on the web site is that there's a $99.00 handling fee on the order. So, the free shipping sounded great until I had to take into consideration a fee for handling that hadn't been disclosed upfront.
That said, Marco that helped me on the phone was helpful and knowledgeable. I haven't received the toilet yet, so more to come...

From sales to shipping to customer service, all my questions answered in finding a replacement for a discontinued faucet spray head and getting it delivered quickly. Gave me several alternatives including one budget-friendly option that i had not identified myself. Recommend and will use again!

it was classical "bait & switch"
Decorisland listed the item I wanted on Amazon.
Confirmed the ordered. 3 days later I receive a msg "pls call us"
I called and was told "he's out in the field" (not sure which field). "We verify all orders." 4 hours later the field guy calls me. "We don't have your item but we can suggest a very similar item." The only thing that was similar was the price.

Ordered a washlet and soon after received a phone call saying the color I chose was unavailable and would white be acceptable. I said yes and the man said he would ship immediately. After more than a week with no delivery, I inquired about the status and was emailed that they did not have the color I ordered and it was backordered. I repled that they could send ANY color and please send immediately. The response was that my order was 2 to 3 weeks away for delivery to which I promptly responded to cancel my order. I was then sent an email to acknowledge cancellation with a statement saying they were sorry they could not meet my standards. My "standards" were not that high but this company failed misrably.

Had no trouble with my soap dispenser order. Product arrived very well packaged. Will certainly not hesitate to order again from this company.

Great pricing, selection and fast shipping

Placed an order 8-days ago. Have not received my order and you emails indicating order status. When online for customer support, put in my order number and it comes back that there is no record of that order. Today, I get an email thanking me for my order and asking me to rate the experience. So, how do you think I should rate my experience?

I want to like this company, they have been responsive to inquiries, but communication initiated By THEM is lacking.

We ordered something that was supposed to ship overnight. Next day we got a call to confirm that this was the right item, so far so good...I was glad they called. I reminded the gentleman that we needed that item ASAP and it was supposed to be shipped overnight. He said he would do what he could to get it out to us as soon as possible. I would think it was made pretty clear that this was a rush order.

Not only did they not contact us to advise that the item was back ordered, but when it came time to ship the item, it went out ground Instead of overnight. I was not a happy camper, and called them as soon as I got notification that it had shipped and was scheduled to arrive this coming Monday, July 20...it's July 15th.. How in the heck is that overnight shipping?

At least they admitted it was their error, but They made it seem like a big deal that they were going to refund the overnight shipping charge.. That should have been a no-brainer. Personally I think them knocking the price down a bit as a gesture of good will would have shown good customer service.

Decor Island had the best price around including shipping. I was called the next day to confirm the order. I item arrived in a few days and was packaged very securely.

Aloha:

Marco was very helpful, and I received my In-Sink-Erator in about a week. Mahalo for all of your assistance!

Best price I could find and arrived in good shape. It was exactly what I needed. Seemed to take a little longer but was some distance away and it was free shipping so what do you expect... I was in no hurry with my project.

Always pleasure to work with Mark

The on-line ordering service was easy but I never received a follow-up email with a confirmation that my order or payment was received.
Finally went on-line to website to check in my account I set up with company to see if I could retrieve any information, all my account said was I ordered it and nothing else. There was an on-line chat service I decided to try and ask questions about a follow-up confirmation email and if it had been shipped and the person on the chat line, I felt like, acted more like I was a pain and not very good customer service. His comment was," I will email shipping tomorrow," and I told him why email when you should call them and just to give me their number and I will do it since he acted like he really didn't care about my concerns. He sent me their number then clicked on "end conversation" in other words hung up on me. Not very happy about that.....

Unaware of inventory so it was a disappointing experience. Customer service was fine, but no one seems to really know what is available until after you commit to an order.

Ordered a $500 Fluid shower mixer on Saturday 6/26/15. Contacted Decor island on 6/30/15 because I hadn't received an email about it shipping. Online chatted with a customer service rep and she said it was shipping that day and it takes 36 to 72 hours to get into the system. Huh????? It's now 7/4/15 and I still haven't received an email if it has shipped and I'm in the middle of a bathroom remodel....high end. Good deal but probably won't use again. In a world where I can order something and have it at my door in two days this is unacceptable.

Found the spare part I was looking for at the best price online (did comparison shopping on multiple sites). Delivered within 5 business days. Credit card was charged upon shipment (not immediately with order). No problems, and wouldn't hesitate to recommend!

I'm still waiting for purchase to arrive!