Defence Discount Service Reviews 

After all time. Given promises no solutions in they past
Reece came to the rescue with the right attitude

Have been a member of this discount service for some time, but never really used it as my company and my wifes company both have discount services which usually offer better services. However used it this time for convineance and because we were in a rush.
Bought a discount voucher for a holiday booking site, cost over £950. When we went to use the voucher at checkout it would not accept the voucher. Could not get in touch with anyone from DDS (Bankholiday weekend) so spoke to holiday company, who said because we bought the voucher from a 3rd party platform we would have to go through them for the refund. DDS do not have a customer support helpline or portal. Instead you have to raise an electronic ticket, like you would with a work IT dept. Then had to wait over 1 1/2 weeks for someone to email us back to say "because we had accessed the voucher, they would not refund us the money". You have to accesss the voucher, to get the voucher number, to add it at the checkout. Which was the point at which we found out we could not use the voucher for the purpose that we bought it for. Tried to explain this, by email, as you can not actually get to speak to anyone, and they just ignore all requests to do so. To get another email from Reece saying the same as the first. Basicaly when you get the email with the voucher as an attachement, and you click on the attachment they class that as accessing the voucher and all bets are off. And even if you can't use the voucher, you don't get a refund. You have to accept that you have lost your money. In our case over £950 with nothing to show for it.

I had a few teething problems but Reece at the help desk was extremely helpful!

Big thanks to Clover for all her help today!
Fast and seamless effort to get my query resolved quickly!

Extremely pleased with the support I got on my query, from Lorenzo. I had a multi-faceted query which involved in changing quite a bit of my personal details. Lorenzo ensured that these changes are made quickly. Great support!

I had an issue with my digital DDS card, and once making contact with DDS I received an email from agent Reece and once requested details was supplied I received another email from Reece telling me issue has now been resolved.
I immediately went on the DDS app and to my amazement there was my digital card.
Reece certainly worked his magic and got everything sorted.
Thank you Reece

My "experience" was great because it was resolved

The DDS support team (Clover in my case) were fantastic. Responsive and helped resolve my issue very quickly.

When ordering a new DDS card online I encountered some issues that prevented me from completing the application. I submitted a ticket and Reece came back to me in a timely manner with a simple solution to solve the problem. I sent the required information to Reece, logged back on and completed the application within a minute. Thanks for an excellent 5 star service.

Great service from DDS nice to engage with a real human who was able to sort my issue out and was friendly and responsive. Thanks Lorenzo and the DD team.

Asked for details to be amended as not able to.was done and a kind email to advise

Clover was very helpful and knowledgeable in helping me resolve an issue on accessing shopping vouchers

First request for assistance 14/05, took about 5 days to get a response, no problems as their was a weekend thrown into the mix. After that, the issue was sorted very quickly. My fault for the card disappearing down the back of the draw. I did not realise that your end had blurred the card image.

The service desk was able to sort my problem which was that I was unable to change the email address in my profile. 1 email and was sorted. This is a piece of the profile that users should be able to change themself.

Asked for a new card as mine is damaged. (Delaminated)
They asked for a photo of the card, cut in half, which I sent. I received an email saying my new card is being processed.
Good service.

The discount codes system works well and is very simple to navigate. My experience was a little sketchy when I had an issue getting a shopping card (John Lewis).

Initially, the click-through link did not work. I called the useful 24hr Rewards Gateway/Voucher Shop and was given some information that turned out to be wrong.

I sent an enquiry to Customer Services (support ticket 975678) to try to get some clarity. This worked out, but it took 2 weeks to get my reply. Not good.

All-in-all, this is a worthy service and I'm glad that I have it. Faster responses to emails would make it great.

A quick solution and help from John and Tracy when I had problems with my card/account they even managed to change my email address all done stress free

Speedy response by Lorenzo to rectify email / login problem