I am investing with Degiro a couple of months now and I am quite satisfied. Easy to use and a good customer service. What I miss is the possibility to place an OCO sell order (limit and stop loss) in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using DEGIRO for 4 years now, and overall I'm satisfied with the experience. It's not the cheapest platform, but it is stable and it’s possible to speak with a staff member who speaks my... See more
Company replied
It is very easy to find information on this platform about companies or ETF's. It is rather complex but simply shown so if you dive a bit deeper into what these numbers mean, DEGIRO is the place to fi... See more
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«I only trade stocks in NL and US» Great ease of use. Transaction costs are still reasonable but they should not rise. Customer service is friendly. Interest on debt «when using margin» could... See more
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Company details
Written by the company
DEGIRO is in 2008 opgericht in Amsterdam en is uitgegroeid tot een van Europa’s grootste en meest vertrouwde online brokers. Op dit moment vertrouwen meer dan 3 miljoen klanten in 16 Europese landen op ons krachtige platform om wereldwijd te beleggen tegen ongekend lage tarieven. Beleggers krijgen toegang tot meer dan 45 markten in 30 landen en een breed aanbod aan beleggingsproducten, waaronder aandelen, ETF’s, obligaties, opties en futures. In verschillende landen zoals Nederland, Spanje, Frankrijk, Duitsland, Italië, Ierland, Portugal en Griekenland kunnen klanten ook beleggen in cryptovaluta. Zo stel je eenvoudig een gespreide portefeuille samen binnen één beleggingsrekening. Ons platform combineert innovatieve technologie met persoonlijke klantenservice via telefoon en e-mail in je eigen taal. Of je nu een beginner bent of al wat ervaring hebt, je profiteert van transparante tarieven, slimme tools en een soepele beleggingservaring. Als onderdeel van flatexDEGIRO Bank SE (ISIN: DE000FTG1111, Ticker: FTK) combineren wij gebruiksvriendelijke technologie met de financiële stabiliteit van een toonaangevende Europese broker. Onze focus op waarde, betrouwbaarheid en servicekwaliteit is erkend met meer dan 100 internationale awards. DEGIRO helpt beleggers met efficiënte, transparante en gebruiksvriendelijke oplossingen die hen ondersteunen om hun financiële doelen met vertrouwen te bereiken. Met beleggen kun je je inleg verliezen. Dit is geen beleggingsadvies.
Written by the company
Contact info
Rembrant Tower Amstelplein 1, 1096 HA, Amsterdam, Netherlands
- 0205353496
- klanten@degiro.nl
- www.degiro.nl
4.3
Excellent
6k reviews
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easy and smart way to invest
What a great experience to invest on degiro. Very easy and simple way. keep it up. really appricate
28 October 2025
Unprompted review
Reply from DEGIRO
Hello K.
We're happy to hear that you found investing with us a straightforward and simple experience. We really appreciate you taking the time to share your positive feedback!
Kind regards,
DEGIRO
Great platform and excellent learning tools!
Great platform to trade, excellent learning tools, great app to work with!
17 October 2025
Unprompted review
Reply from DEGIRO
Hello Erik,
We're happy you find our platform great for trading, and that you enjoy our learning tools and app! Thank you for your positive feedback!
Kind regards,
DEGIRO
Avoid or lose money
Avoid or lose money! This is a very poor trading platform. Used it for 8 years now. It's ok for US or Europe based shares but avoid for any other continents eg Australia. When you want to buy it doesn't connect fast enough or doesn't connect at all and when you want to sell there's no connection. And most annoyingly there's no customer service live chat for ATX etc. They shouldn't be trading in these stock markets if they can't provide a connection or customer service. I just lost another $10,000 AUD ($18000 Total ) because I couldn't sell my shares when the short sellers shorted the product. I'm selling all my shares and moving to another safer platform. Good luck if you want to stay here and lose your money.
17 October 2025
Unprompted review
Reply from DEGIRO
Hello Sunny,
We appreciate you sharing your experience. We're sorry to hear about the difficulties you faced with connectivity and customer service, especially regarding Australian shares. Your feedback is valuable. Note, we do not offer live chat functions on our platform for any culture or exchange. You can however call us or send an email if you have any issues. Also, if you feel the terms and conditions have been violated in any way, you can also file an official complaint.
Kind regards,
DEGIRO
Trustworthy broker platform
Trustworthy broker platform. On it for 7 years now
14 October 2025
Unprompted review
Reply from DEGIRO
Hello Tjeerd,
We appreciate you taking the time to share your long-term experience with our platform. It's great to know you find us trustworthy.
Kind regards,
DEGIRO
Using DE GIRO works perfectly
14 October 2025
Unprompted review
Reply from DEGIRO
Hello Matthijs,
We're happy to hear that our services work perfectly for you! Thank you for your positive feedback; we appreciate it.
Kind regards,
DEGIRO
Service is too slow and not supporting
The Customer Service is too slow and verification is ridiculous. My request is still pending to solve.
I request an Internal position transfer from 1 Degiro acc to another Degiro. However, (1) Its has been 4 months since Jun that the request not fully done, (2) Despite fully matching info, they still say its incorrect with Phone#. Please help me sort this out.
4 October 2025
Unprompted review
Reply from DEGIRO
Hello Man,
We regret to hear about the delay with your transfer request. We apologize for any inconvenience this has caused. Unfortunately, we cannot assist you with this via Trustpilot as you have not shared any additional data via the service or Trustpilot to provide this. Please keep in touch with our Service Desk and if you feel any violations of the Terms & Conditions apply you can also file an official complaint via our website.
Kind regards,
DEGIRO
Reply from DEGIRO
Hello Jan,
We're glad you had a great experience with our platform and prices. Thank you for your positive feedback; it means a lot to us.
Kind regards,
DEGIRO
Enduring excellence
I've been working with DeGiro for over 10 years. Excellent website, if required the helpdesk is responsive and to the point. Excellent value for money.
9 October 2025
Unprompted review
Reply from DEGIRO
Hello Kees,
We're happy to hear that you've had a great experience with our website and Service Desk. We appreciate your feedback and are glad you find our services valuable.
Kind regards,
DEGIRO
Great value for money
Great value for money. Access to an incredible number of exchanges and assets
9 October 2025
Unprompted review
Reply from DEGIRO
Hello Joost,
We're happy to hear that you find our platform a great value and appreciate the extensive access to exchanges and assets. Thank you for your feedback!
Kind regards,
DEGIRO
Used to be a good solid broker..now…
Used to be a good solid broker..now they keep changing the prices of Kernselectie, even removing EAM completely for a business model aimed at Tradegate (im sure they get paid to do so)....this is ANTI user and PRO profit. Im sad DEGIRO went this way and I will be going to mexem or somewhere else where they are actually PRO USER.
6 October 2025
Unprompted review
Reply from DEGIRO
Hello,
We appreciate your feedback regarding the changes to Kernselectie. We're sorry to hear that our current offerings don't align with your investment needs. We'll take your comments into consideration as we evaluate our services.
Kind regards,
DEGIRO
Just a stable, solid, no-nonsense and low-cost broker
Just everything you need, but in a solid and no-nonsense approach. I have been a client for the last ten years, and have never once felt the need to switch.
3 October 2025
Unprompted review
Reply from DEGIRO
Hello Bart,
We appreciate your long-term patronage and are so glad to hear that our no-nonsense approach has consistently met your needs over the past decade. Thank you for your valued feedback!
Kind regards,
DEGIRO
Would not recommend
10 September 2025
Unprompted review
Reply from DEGIRO
Hi,
Sorry to hear that your experience hasn’t been positive. If you’d like to share more details with our Service Desk, we’ll be happy to look into it and see how we can help.
Best regards,
DEGIRO
All what you need!
It's a great application for those performing trading activities in the Netherlands. Approved by the government, directly connected to the taxation system, one-click to submit your report to the tax authorities.
From a technical point, the interface is very convenient, easy to understand, and it's straightforward to set limit orders and just forget about them.
I've been a member for six years now, and the customer service experience was always good.
30 September 2025
Unprompted review
Reply from DEGIRO
Hello Omar,
We're happy to hear that you find our application great for trading. We're also glad you appreciate the convenient interface and customer service. Thank you for being a client for six years already!
Kind regards,
DEGIRO
Reliable and easy
It's easy to use, fees are reasonable, and it seems secure with 2FA, so overall I'm happy.
The only thing missing, which seems pretty basic, is a chart of how much the position was worth over time.
28 September 2025
Unprompted review
Reply from DEGIRO
Hello Mark,
We're happy to hear that you find our platform easy to use and secure. Thank you for the positive feedback! We appreciate your suggestion regarding the chart and will consider it for future improvements.
Kind regards,
DEGIRO
very comfortable platform with good…
very comfortable platform with good info and education for the privat investor.Prices for stock ordes are very consumer friendly
22 September 2025
Unprompted review
Reply from DEGIRO
Hello,
We're happy to hear that you find our platform comfortable and the information helpful. We appreciate your positive feedback regarding our consumer-friendly pricing for orders.
Kind regards,
DEGIRO
It works
It is a complex application, but it does what it needs to and when I had issues, customer support helped.
21 September 2025
Unprompted review
Reply from DEGIRO
Hello Petr,
We're happy to hear that our application meets your needs. We're also glad that our customer support was helpful when you experienced issues. Thank you for your feedback.
Kind regards,
DEGIRO
Account not opened
Applied for opening a account. request denied due to reason which cannot be disclosed. 3 weeks of followup and end up without account opening and without any clear reason. What kind of experience you can expect as a new customer. They don't care about losing a customer or doing a follow up.
1 September 2025
Unprompted review
Reply from DEGIRO
Hello Amit,
We regret to hear about the difficulties you faced while opening an account. We apologize for the inconvenience. Thank you for your feedback. If you feel the terms and conditions have been violated, feel free to file an official complaint via our Complaints department.
Kind regards,
DEGIRO
Cost are incredibly low
Simpel system. Works perfect. Costs are incredibly low; compared to my regular bank.
18 September 2025
Unprompted review
Reply from DEGIRO
Hello,
We're happy to hear that our system works perfectly for you and that our costs are incredibly low compared to your bank. Thank you for your positive feedback!
Kind regards,
DEGIRO
Extremely slow and disappointing account opening process
I applied to open an account with DEGIRO on 15 August 2025. The platform indicated that opening the cash account would only take a few business days, or up to two weeks in special cases. However, after more than one month, my application is still pending.
I contacted support, and after many days I only received a generic reply saying that my case was forwarded to the technical department because the registration takes longer than usual. Since then, 11 more days have passed without any update despite my follow-up emails.
This lack of communication and clarity is unacceptable. If such a simple process as account opening takes so long and requires constant chasing for answers, I cannot help but question whether this reflects deeper issues with the company’s operations, reliability, and ultimately, trustworthiness.
For a financial platform where clients entrust their savings and investments, transparency, efficiency, and responsive support should be the minimum standard. Unfortunately, my experience has been the complete opposite.
At this stage, I am seriously reconsidering whether DEGIRO is the right place to invest my money.
15 September 2025
Unprompted review
Reply from DEGIRO
Hello Giannis,
We regret the delay in opening your account and the frustration caused by the slow communication. Your feedback regarding transparency and efficiency is valuable, and we'll address this to improve our service. We appreciate you bringing this to our attention.
Kind regards,
DEGIRO
Easy to use as a beginner.
14 September 2025
Unprompted review
Reply from DEGIRO
Hello Christoforos,
We're happy to hear that it was easy to use as you got started. Thanks for your feedback!
Kind regards,
DEGIRO
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