I purchased a bean to cup coffee machine back in 2018 and it has been a great machine and worked perfectly for nearly 8 years. Then it started playing up and not doing what was supposed to do, so I co... See more
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Machine is very easy to use. The 63 page instruction manual can seem a little daunting initially but the on screen instructions are very helpful and guide you through the various processes to ma... See more
There is NO customer service! Called numerous times and emailed regarding an issue with my machine, which was still under warranty. Was forced to seek alternative repair. Months later Delonghi... See more
Company replied
The product, toaster, New York limited edition is a very fine toaster. It has a bagel function which makes the experience even better. The finish is really good, it doesn’t look cheap like some ot... See more
Company details
About De'Longhi
Written by the company
De’Longhi is the global appliance brand that offers customers innovative products with a unique combination of style and performance. Born in 1974 as a brand of electric radiators, De’Longhi has grown significantly and broadened its product range over time to offer innovative appliances across a range of products used throughout the house.
From coffee machines to kettles and toasters, air conditioning units to dehumidifiers, a De’Longhi product always turns everyday activities and moments into something special.
Contact info
Via Lodovico Seitz, 47, 31100, Treviso, Italy
- www.delonghi.com
3.9
Great
24K reviews
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I haven’t received my item
I haven’t received my item - it was sent with Royal Mail who have marked it as ‘held in retention’ since the 2nd despite my never asking them or DeLonghi to do so. No information about how to actually receive it seems to exist.
27 March 2026
Reply from De'Longhi
Amanda Hughes,
We're very sorry to hear that you haven't received your item and that Royal Mail is holding it. I have linked below the contact details to contact the courier. Thank you.
https://help.royalmail.com/s/contactsupport/wheresmyitem
If you require any further support, you can reach our team at https://www.delonghi.com/en-gb/contact-us
Many thanks
Gemma, De'Longhi UK
Lovely colour kettle
Lovely colour kettle
Very quick delivery
Had De’Longhi before and trust the Brand.
25 March 2026
Quality products at fair prices
Quality products at fair prices, love that my kettle is metal inside and not plastic too, matching toaster is good quality.
25 March 2026
Item arrived within the timescale
Item arrived within the timescale, well packaged and as described. No issues so far although I have only been using it for a short time. As others have commented, the set-up instructions are poor and had to rely on YouTube.
24 March 2026
Slecht machine van 1500€ lekt en ze…
Slecht machine van 1500€ lekt en ze zeggen dat het normaal is
17 March 2026
Reply from De'Longhi
Beste Ayman,
Spijtig om te vernemen dat uw machine een lekkage lijkt te vertonen volgens u, ondanks onze bevindingen van een eerdere technische beoordeling dit niet uitgewezen heeft. Indien u van mening bent dat er toch sprake is van een lekkage adviseren wij u om contact op te nemen met onze klantenservice hierover:
https://www.delonghi.com/nl-be/contact-us
Met vriendelijke groet,
Team service DeLonghi
Item was ordered for a 50th Birthday…
Item was ordered for a 50th Birthday due to the website specifically stating 1-3 working days, so enough time. Poor correspondence and when checking the order status continually stating processing . Live chat provided no assistance what so ever and requested I make a telephone call. Called and was told the item was somehow processing and would arrive for 01/04/26 and I would receive an email confirmation. No email received, made a further call the next day where I was told I need to fill out a request as the assistant had no access to information ? I was advised a Query could take up to 7 days … item was eventually located and delivered after the birthday … items is great, customer service communication poor ..
27 March 2026
Reply from De'Longhi
Good Afternoon,
We appreciate you taking the time to share your feedback with Delonghi. We are sorry the item arrived late especially for a birthday and that you experienced difficulties with our communication and order processing. We'll review your contact to improve our service for the future.
If you require any further support, you can reach our team at https://www.delonghi.com/en-gb/contact-us
Many thanks
Gemma, De'Longhi UK
Nice machine takes a bit of working out…
Nice machine takes a bit of working out and practice the manual that comes with the machine isn’t very good about how to use the machine hence the practice
25 March 2026
Bought to replace kettle that had…
Bought to replace kettle that had stopped working.
Kettle arrived in allocated time
24 March 2026
3 weeks later still not received my order!
I'm waiting 3rd week for my coffee machine. I called 5 times and issue is still not resolved. Out of 3 items I ordered, 2 arrived 2 weeks late! when I opened the parcel all coffee machine cliner was spiled all over my water filter destroying both items. I send emails no response, I'm calling waiting over 20 min on a line still not help. I'm very, very disappointed! im never again ordering from this company .
26 March 2026
Reply from De'Longhi
Dear Dominika,
We're very sorry to learn about the issues with your order and the delayed resolution. We acknowledge your disappointment regarding the damaged items and lack of response. We've taken note of your feedback and can see that our team have been in contact to resolve.
If you require any further support, you can reach our team at https://www.delonghi.com/en-gb/contact-us
Many thanks
Gemma, De'Longhi UK
Super easy and quick service
Super easy and quick service. Very happy with the product.
22 March 2026
Unpleasant experience…
Unpleasant experience… poor communication with AI chatbot, no clear instructions from the company about delay of my order.
Then.. receiving email with the tracking number, however, link directing to Parcelforce website but the number was for Royalmail…
Another email said that within 24h I’ll receive a receipt of my order but I never received an email with a receipt.
Finally, no clear instructions on when my order will be delivered, and I just randomly found the box at my doorstep today!
It all took nearly two weeks where (as per the info on the website) I was expecting it to be around 3 working days.
26 March 2026
Reply from De'Longhi
Dear Kate,
We appreciate you sharing your experience. We're sorry to hear about the chatbot communication, the unclear delay updates, and the mixed-up tracking information with the migrated courier. We'll review our processes to improve delivery time expectations and communication. Thank you for your feedback.
If you require any further support, you can reach our team at https://www.delonghi.com/en-gb/contact-us
Many thanks
Gemma, De'Longhi UK
Well made
Well made, new to this coffee thing and it punches out proper coffee without too much learning, instructions were poor but the official YouTube videos are more than enough
Recomended
17 March 2026
Best to order direct
I ordered a toaster online from De’Longhi and I was surprised at the price. I got a good deal ordering direct from them and my toaster was delivered just a few days after ordering. Excellent service.
6 April 2026
Unprompted review
Meh ...
Ok. Product delivered OK. But the toaster almost double the cost of basic models, because we wanted it to just do it's one job well, still almost burns one side whilst the other stays pale.
It had one job...
2 January 2026
Very good
Very good. The only downside I knew was the average selection of coffees. However, the coffees on the menu are great. The milk frother is a great option.
25 April 2025
Perfekt coffee experience
23 March 2026
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