De'Longhi Reviews 23,579

We bought a coffee machine in 2023, however has now failed and unusable. I kind of accept this, but Delonghi offer a repair service via their website.
I sent a message over 10 days ago, which was meant to be replied to within 3 days. I've subsequently sent another, but still no response.
I've now tried their chat bot, which advises they only provide human contact between and 9 and 5. Having tried at various times during the day, in the specified time window, no response. Their customer support is appalling.

You failed to deliver my order within the designated time. It’s now been over 2 weeks and still it has not arrived, there has been no communication or updates other than when I contacted you to chase my order and Lynton was I told you had a back log.
I found this very poor indeed.

Very disappointed. Ordered a coffee machine and glasses 2 weeks ago but still to receive and no update.

Told there was a delay and then the parcel was incorrectly addressed and returned to sender. I’ve chased twice for an update and still not had a response or update.

I am extremely disappointed. I have sent multiple emails, yet you still haven't helped me purchase the specific part I need. I bought the Evo espresso machine thinking I was investing in a top-tier brand, but I now regret it deeply. You seem to be making things difficult at every turn just to force me to buy a brand-new machine. I ended up completely disassembling the machine myself—relying on online videos—because you offered no assistance; instead, you simply wanted to give me a 20% discount on a new unit, claiming the old one was beyond repair. However, I *did* identify the source of the leak, and now you refuse to sell me the replacement part I require. This is absolutely outrageous! I DO NOT RECOMMEND BUYING FROM THEM!

Delivery stated as within 1-3 days of order. Placed an order well in advance of the holidays and it has still not arrived. Customer service is unable to contact e-commerce to find out what is going on. 10 working days turn around for e-commerce to respond to queries. Rang everyday for an update and they were unable to say what was going on. Buy elsewhere.

I bought a 'black' kettle and toaster directly from their website but when it arrived it dark grey, not like the photos or even the picture on the box. I might have overlooked this if it hadn't have been for the really poor quality feel for both products and the cable for the toaster was at the front of the toaster.
I contacted DeLonghi to return both items and they would not provide free postage, instead requesting photos of the cable, despite my stance on the really poor quality of the product.
I had to spend around £10 to return items that cost me £80. I have proof of delivery on the 2nd and two weeks later I still haven't received my refund and am sat waiting in the phone queues.
I do NOT recommend purchasing directly with them. It appears that £40 kettles are generally lower quality now but that doesn't excuse the abysmal customer service from this company. Still no refund because they haven't reached their maximum of 10 working days to process this.

I wish I've read all the reviews before I bought the coffee machine from Delonghi. I've ordered it almost 2 weeks ago and still don't have it. Customer service is bad, couldn't get through to them for 2 days at all to start with and then they say that if I want a refund I'll have to wait for the item to reach their warehouse and then 7-14 days for them to give me my money back (that mind you they took in seconds 2 weeks ago). They state 1-3 days for delivery, utter lie. They use Parcel Force and that's the absolutely worst courier, just read their reviews on Google. It's scary how bad Parcel Force is. And just to think I could've gone to Curry's and have my coffee machine picked up within an join from ordering. Do not buy from Delonghi website!!!

Update
Still don't have my coffee machine. Parcel Force told me they lost it, but then marked it as delivered on online tracking. Delonghi said they will investigate, but they didn't do anything just looked at the online tracking. I demand a proof of delivery
-a signature
- photo of delivery
-GPS tracking data from their van at my address
They won't have it, because the parcel wasn't delivered, not even attempt was made. I can't even email Delonghi as they don't provide email address for complains. The email I send to customer service got me an automated response that it isn't monitored.

Re: SFDLUK00072967

I set out to buy a coffee machine and, after careful research, chose the Rivelia from De’Longhi UK. I ordered the machine together with a vacuum canister and selected 2 free gifts from the 3 offered at checkout. De’Longhi were also regularly reminding me in their emails not to forget my 10% first purchase discount — which I used.

I chose to order directly from De’Longhi UK (which I later discovered is handled by Kenwood) specifically to avoid any issues and was genuinely looking forward to the delivery.

The order arrived in two parcels after six days. The smaller box with the vacuum canister had visible oily fingerprints on it. The main box contained the Rivelia — but none of the selected free gifts. That alone was an anticlimax.

I attempted to contact customer services by email, but the message bounced back. I then went through their online chat, waited in a queue, and eventually received the following responses:
• Oily fingerprints on a product sold as new are “normal” due to factory testing.
• The free gifts were not included because discount codes “generally” cannot be combined with other promotions.

“Generally” is not a clear policy. If offers cannot be combined, this should be stated explicitly at checkout or in the promotional emails — not explained afterwards.

I was also told I could return the product unused within 30 days for a refund, less delivery charges.

This raises several issues:
1. It conflicts with the practical reality that a product can only be properly assessed after use.
2. It contradicts De’Longhi’s own messaging about free returns.
3. The company considers visible handling marks “normal” on delivery, yet expects a return with no signs of use.

I am genuinely surprised to find myself in a situation involving inconsistent, contradictory and ambiguous communication from a company I had previously considered trustworthy.

Exceptionally refined for a super-automatic. The dual bean system is a standout, and it delivers rich, balanced espresso with a level of consistency and quality that genuinely rivals high-end home setups. Effortless, intelligent, and far more capable than most machines in its class.

Machine is very easy to use.
The 63 page instruction manual can seem a little daunting initially but the on screen instructions are very helpful and guide you through the various processes to make a decent beverage.
Equipment cleaning is simple and the reminders make sure you don’t forget to carry this out.
Twin bean hopper system which allows me to switch easily to decaf for my afternoon coffees is great.
Very pleased with my purchase.

Buyers beware! The De'Longhi La Spelistia Opera markings (decals) were off very easily and may represent a huge safety concern. For example someone may intend to make a coffee and if the decals are worn away they may accidentally disperse boiling water. In my personal opinion, not safe

I contacted support to enquire about new decals and was advised the only way to replace them is to purchase an entire front plate for the Coffee Machine. My machine was still in warranty however Support informed me that the decals are only covered by a 30 day warranty whereas the retailers and along themselves boast about a 24 months warranty

Below below is an excerpt from the response from the support team
“ I do want to clarify that, as per our warranty policy, any deterioration of decals or markings beyond 30–60 days of use is considered environmental and not covered under manufacturing defects. The user manual also advises against the use of solvents or abrasives when cleaning, and specifies that MultiClean is only recommended for parts of the machine that can be rinsed and for milk circuits. For this reason, replacement of the display panel due to decal wear is still classified as environmental rather than a manufacturing fault”
14/4/26

This is my second delonghi, the first was top of the line and nearly $2,000. It had a life of 5 years which isnt very good. I brought another to which yesterday it has started not working after a life of 12 months, when asking delonghi online for advise they wont give me help unless l enter my credit card details for payment to speak with a tech. Really bad and i'll never buy another product from this company.

Wow, what an absolute shambles of a company. Failed coffee machine after 2 months, and since then multiple failed repairs. No customer service to escalate and I keep having to send the unit back for an attempt at a repair. Not sure why they keep sending it back out when it’s not fixed, surely they should test the fault had been addressed before sending.
I have tried to contact some senior people within the business but I guess they are in hiding, ashamed of their business. Yes DeLonghi, contact me and refund me or fix this expensive paperweight I now have.

Brought the Caffè Crema Coffee Beans, 100% Arabica, 1kg
Such a lovely coffee bean- nice and smooth and a great taste.
Quick delivery

Purchased Delonghi Magnefica Evo directly from Delonghi. Espresso machine stopped working on second day. Customer service started out great as we did a video conferencing to attempt to fix and to show proof of malfunctioning. Told over phone a new unit will be sent. Next day, received a email claiming could not send due to being located in Hawaii and instead will be refunded. Wasn’t quite sure on logic since original order to Hawaii included free shipping. Since we actually really liked the product while it worked, our intention would to the refund and repurchase. After we were verbally told the unit was going to be replaced, followed by a email stating they changed their mind due to location, we received our instructions for refund. This new email included a new reason for not replacing. The new reason was due to being sold out. Out of curiosity, we went through the process to order another unit on Delonghi website. Of course they were not sold out and the price had gone up by $100. How convenient! A full week has gone by since video conference with customer service and still non refund. Will update review on refund status.

The product is fantastic and exactly what you want as a coffee Enthusiast.

DeLonghi Magnifica Evo Next not fit for purpose

I purchased the above machine directly from Amazon as it was recommended by a neighbour and it fulfilled all my requirements, including the frother, all in one place.

I received it in what appeared to be good condition and was eager to see the difference of using a beam to cup and a pod machine, having been a Nespresso customer for over 25 years.

As I love frothed cappaccino I decided to try one first. Total disappointment. A few air bubbles but absolutely no froth. There is no manual or fault finding included in the box.

I thought maybe I had programmed it incorrectly and maybe I just needed practice. I continued to use the machine but it still never frothed. I had had a Nespresso frother but there was no comparison. I could not work it out. It was only that my husband has been talking to the neighbour that I found out that she had had to return hers for repair for same reason!

I tried to return to Amazon - where I had bought it from as unfit for purpose as it has never worked - they did not want to know except to return
for repair. I explained and described my health issues so could not carry. Amazon did not want to know. Spoke to 11 people - did not want to know!! So much for helping the elderly and infirm.

There seems to be a real issue with this product and it is still being sold. At £500 this should not be happening. I just wanted a machine that works and I am not prepared to accept less - especially at that price. Are these faulty machines they are getting
of through Amazon and sales?

Would I recommend - definitely not.

Update 14.4.2026

In response to the message I received. I reiterate that the frother has not worked since I received it. It is not fit for purpose and in my opinion should be replaced. There is an obvious fault as there are other complaints about this issue. In fact my neighbor who originally recommended it to
me had had hers returned in the last week for the same fault. Her machine was several months older than mine.

Again and again the same Problem Not solved.
I received a call from Mr Ibrahim Mohamed
012 650 3107
He’s saying that the problem will be solved but I have to deliver the Machine back to Abdul Wahid Workshop. But the problem is still the same.
I have a serious problem with my newly bought Delonghi coffee machine. Unfortunately the agent in KSA Abdel Wahid could not fix the problem and he’s claiming that it’s fixed. I’m not satisfied at all. I need to speak to a manager.

The product is well designed, beautiful colour and good quality. Contenant is 1.7 liters, which I never really use. Getting hot water is fast and not noisy. This is really great for morning tea.
Delivery was even faster than planned. The product was well packed with no sign of what is inside, waiting in front of my door same day I was returning home. Perfect.