Delta Air Lines Reviews 2,015

I’ve tried to handle this privately, but now people need to know what this experience was like.

I have a documented hearing disability and rely on clear communication when I travel. About a week before my flights, I submitted a request for assistance online. For a month, Delta denied that I had even requested help online, despite the fact that they later admitted they saw it. I did everything right. After all that, they still chose not to properly compensate me.

During boarding, the intercom wasn’t working, and there were issues across multiple terminals. Imagine being in a crowded, noisy gate where everyone else knows what’s going on, and you don’t. I asked for help, I needed help, and I didn’t get it.

I have a documented hearing disability that isn’t typical. I’m not deaf. I can’t hear a lot of low and mid-tones, but to compensate, my hearing amplifies higher tones at a much higher rate. That means screaming babies, cabin pressure, and loud plane noises become overwhelming when I don’t have the proper support.

Across multiple flights, Delta only offered to accommodate me by putting us in the very back of the plane, telling me, “if you want to sit together, the only place you can sit together is in the back,” even though multiple other seats were available that could have kept us together and allowed proper communication with my permanent disability.

On three of the flights, we were seated in the same row but on opposite sides of the plane, which made communication extremely difficult given my hearing needs. On the fourth flight, Delta moved us to the very back together automatically, showing they knew about my needs but still refused to accommodate me properly.

I was traveling to a funeral, and the stress of being isolated and denied assistance was overwhelming. After two flights, I decided to sit by myself on the third flight, which triggered a panic attack. On the final flight, Delta automatically moved us to the back together, proving they knew about my needs all along.

Yet they continue to deny that I asked for help at the gate, even though I did, and even though seats were changed without my input.

Delta finally admitted they saw my request but claimed their gate agents cannot provide disability specific assistance unless a passenger self identifies at the gate, which is not what happened in my case. They even made seat changes on two flights, so someone knew my needs, and yet they refused to accommodate me properly.

After all of this, I was told I “never requested assistance.” That’s false, that’s dismissive, and that’s frustrating.

I gave Delta multiple opportunities to fix this privately. I provided evidence and explained the impact. They chose to stand by their decision and offer nothing more than a minimal gesture.

This wasn’t just an inconvenience. It was stressful, isolating, and made traveling much harder than it should have been, especially during a trip for a funeral.

I can’t help but feel like I was being discriminated against. The way the staff responded, their expressions, and the dismissive attitudes made it clear they didn’t care. I’ve noticed this happens a lot. People assume I’m lying or exaggerating because I don’t “look” disabled. I’m not deaf. You would never guess I have a hearing impairment just by looking at me. I didn’t grow up like this, a stroke almost killed me, leaving me completely deaf at first and paralyzed, and this is the reality I live with now.

Being disabled shouldn’t mean having to fight to be heard, and it definitely shouldn’t mean being ignored and then blamed.

Accessibility matters, being heard matters. Experiences like this shouldn’t be dismissed, and I’m sharing this so others know the reality of traveling while relying on accommodations. After all the delays and denials, Delta still chose not to properly compensate me for the stress, isolation, and impact this caused.

This is how Delta Airlines treats their disabled paying customers.

What a shame, all the other airlines were easily and very accommodating, and for half the price too.

Is the worse plan I ever use in my life I will pay 40000 for private jet and don’t pay for them
I all must get. Hard pass because of them

Delta saved me after Expedia screwed me over. Michelle, a customer service manager, helped save me from a very misleading mistake. She saved my $590. I will be forever grateful.

Mimi in the baggage check in at Raegan National Airport was awful. I checked in 2 bags at around 2:30 at the machine, got our tags and took them the desk. Got told that I was stupid and that I was wasting her time because I attached the tag to the bag. She pointed to another person that was being helped and asked me why I was not like him and why I did not ask before attaching the tag. I honestly have not had someone that I wanted to blow up on more.

I was on a flight from seoul to detroit. I was told by the flight attendant that I was being rude and disrespectful after the fact I asked her for help.And she denied it when it was something she was supposed to do. What she didn't know is, I record all my interactions. She lied on official police report, which is a felony. The security guards at the airport and also f b I listen to the tapes and told me to take the legal route. I would seriously stay away from delta airlines. I can't wait to get to court and see them lie in front of the judge before my attorney plays the tapes.

Great experience with Delta Air Lines! I always fly with them, and they never disappoint. Smooth flights, friendly crew, and consistently on time. Definitely my go-to airline.

Terrible customer service!! I contacted Delta immediately after returning from a trip to Spain, to report that a wheel had been ripped off my checked suitcase. They had me fill out paperwork, send photos, referred me to an airline in Europe, then after weeks of jumping through hoops- they refused to pay for the damaged bag! I really expected better from Delta.

Delta Stays should not be a program offered by Delta. The "hotels" may not be vetted. Our recent experience involved a hotel that was advertised with a small kitchen. On arrival, we found a dirty unit with broken drawers of the dresser and the nightstands (the toe drawer did not close and the handles were broken off), the window shades int eh bedroom had several broken slats, there was water damages and mold in the corner of the bedroom, the closet door was broken off the tracks, there were no cleaning materials in the kitchen, nor was there a complete set of dishes, and the kitchen cabinets were damaged in several locations. Additionally, there were no towels anywhere in the bathroom, bedroom, or kitchen. Candidly, it appeared that het prior occupant had been evicted and took out their frustration on the walls and furniture of the unit. When we called to express our disappointment, we were directed to Expedia who did little to help the situation. Delta was of even less assistance. While Delta disclaims any services provided by the "partners" in Delta stays, this experience really shook our faith in Delta being able to provide a consistent level of service or even expect its partner to maintain a basic level of service. We will never use Delta Stays again, and we strongly recommend that others do not use that "service" to avoid the severe disappointment with no recourse or accountability. Our relationship with Delta has been significantly negatively effected.

Recently flew Delta to Pittsburgh from ATL and was the best airline I've used by far. Had better service and a simple process and departed/landed on time

All airlines have there issues, my opinion is that Delta mistreats their passengers the most. They instill class warfare by charging extra for everything and if you do go with economy they make you pay extra both financially and then psychologically. Recent trip they say zone 6,7,8 must check flights. As we know worst part of flying is waiting for your bags at baggage claim. Of course I get in the plane and the last 15 overhead bins are empty. Not sure nor do I care what their excuse is obviously they do not care. I only travel 14-20k miles a year but last time on delta.

Delayed flights and missed connecting flights are the norm. Disorganized gate agents
Starting to see a major decline in this airlines. Been a platinum member for a decade. Starting to rethink my choices.

Made sure we made our connection.
On our recent flight from Atlanta to Korea we were delayed at Toronto airport and almost missed our connection. They held the plane in Atlanta for our group and made sure all our luggage got on the plane. We were on our way to a wedding and couldn't thank them enough for getting us there on time.

Booked with Delta One for long haul and a taste of the best. We were not failed. Fantastic planes and team! Shall book with them again.

We were detained in philadelphia for thirty minutes by delta.And when we got to atlanta georgia, they closed the plane and would not allow us to board and we scurried around and found another flight to france In about two and a half hours, and then ended up being in the airport in france for an 8 hour layover. When we arrived in Naples, Italy, our luggage was not there. It was still in Atlanta Georgia, and we got it 3 days later and missed a whole day of our vacation, and they wouldn't do anything more than give me a $50 credit.

I don't have money to fly anywhere but honor and respect for downgrading government officials while they shut the government down and TSA is not getting paid! All airlines should be so brave!

We were on flight 725 where our seats that we booked somehow got changed. Flight attendant Marquita H. was responsive and able to resolve the issue. She was graceful and responsive and we love that kind of service we love!

We were flying with delta for a family trip, my wife and I plus 4 kids under 5. We got to the airport 2 hours early (very early AM) waited in line and as we were getting checked in we were notified that our flight was delayed and this would result in us missing our connecting flight.

No problem they said and worked for around 30 minutes to find us another option. They finally found the flight and we were now leaving 4 hours later than we had planned. We asked for some meal vouchers due to this being their mistake, was told to go to the gate and the gate agent would help us out. No big deal we said and walked to
The gate. At the gate, the gate agent said they could not help us, we would have to go to customer service. So went there, waited in line with nobody working, tried a QR code, no help. Went online, they could not “help” either. Was told to get breakfast, and submit for reimbursement. So took the now crying family to breakfast, paid for it ourselves, submitted online. Thought, since this was deltas issue we would get it covered. Get an email back saying it did not qualify for coverage since the delay was not greater than 3 hours, which this delay was 4 hours. Responded back and stated this. Waited another week and was told that after reviewing our situation, we got meal vouchers at another airport, which we did since we were told at the gate that breakfast and lunch would be provided, they would not cover our breakfast expense but thanked us for being valued medallion members. Do better than us, get delta to help you before you spend money, they will
Not reimburse.

I thought that Delta had a sanitizing kit when someone throws up on a plane, apparently, they don't. We were delayed nearly 4 hours because someone had thrown up in the plane we were supposed to board. Instead, gates were switched 3 times, got a whopping $12 meal voucher and an additional 4 hours at the Austin airport.
Also, I only used one voucher, but apparently the 2nd for my husband did not work, we were screwed by that too!

In the last years, I’ve taken over 42 flights a year—intercontinental and regional, with Asian, American, and European airlines. I had never experienced anything like what happened with Delta Air Lines.

✈️ What happened
March 18, 2026 – Southwest Florida International Airport (RSW). I arrived well ahead of time and immediately got in line at the Delta check-in counter. Due to severe understaffing, I waited over 2 hours and 20 minutes. By the time I reached the desk, check‑in had closed just minutes earlier. The flight left without me.

Delta rebooked me on a later itinerary, making me arrive at my final destination more than 37 hours late.

❌ No assistance
At the airport:

no hotel or accommodation offered

no meal vouchers, not even basic refreshments

no transport support

I paid for everything out of pocket (Uber, meals) and had to rely on a friend for a place to stay, causing inconvenience to them as well.

💼 Personal and professional damage
I missed work commitments and personal appointments. The impact goes far beyond immediate out‑of‑pocket costs.

📧 Delta’s response
After I provided full documentation (GPS tracking, new itinerary, email correspondence), customer service offered $100 as a “gesture of goodwill” – explicitly stating it was not compensation.

$100 for a 37‑hour delay caused by their own staffing failure.

🇰🇷 The contrast that shocked me
Just days earlier, I had booked a short domestic flight in South Korea with a low‑cost carrier. That flight had a pre‑scheduled delay of 5 minutes, communicated weeks in advance. I received an email with options to change dates, cancel, or request a refund.

Five minutes vs. 37 hours.
A Korean low‑cost carrier vs. one of America’s largest airlines.

🔁 Why I’m sharing this
Because when things go wrong, you see the real difference between airlines that respect passengers and those that abandon them. I felt abandoned – unsupported, disregarded, and left to deal with everything on my own.

I’m attaching the evidence (censored emails, new itinerary, GPS timestamp).

If you’ve had similar experiences, speak up. Passenger responsibility shouldn’t be reduced to a symbolic voucher.

5 hour delay followed by middle seats on transcontinental flights for which I paid for aisles. Rude gate agents, incompetent baggage handling, overall a nightmare experience.