I have ordered these envelopes before and have always had a great experience with them. Unfortunately, with this order, about half of the envelopes were missing the adhesive strip needed for the self-seal feature. We ended up having to use tape to close them, which definitely takes away from the convenience these envelopes are supposed to provide.
Reply from Deluxe
We understand your disappointment and frustration regarding the quality of the seal on the envelopes you received. We sincerely apologize for any inconvenience this has caused you. We value your long-standing relationship with our company and want to assure you that we take your concerns very seriously.
Please reach out to our customer support team at 1-800-865-1913 to see what can be done. Our team will be happy to assist you further and explore any possible options to address your concerns. We have a robust customer satisfaction guarantee (https://www.deluxe.com/shopdeluxe/common/customerservice.jsp#satisfaction) and we want to ensure you are satisfied with your experience with us.
Thank you for your patience and understanding. We appreciate your feedback and will use it to improve our products and services.
