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Denner Cashmere Reviews 

614
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality, lovely colors, and exceptionally soft feel of the various cashmere products available on the website. Many consumers also highlight the extremely fast delivery times, secure packaging, and very helpful service provided throughout the shopping journey. Though some reviewers were not happy with certain sizing inconsistencies, unexpected fits, or particular seasonal collection styles that did not meet expectations. A few other people also noted occasional delivery delays, missing stock updates, or frustratingly long waiting times for their packages to arrive. Despite these specific concerns, most buyers remain very loyal and satisfied with their overall purchases.

What people talk about most

Product

People report positive experiences with product, expressing great satisfaction with the high quality and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the soft and luxurious... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt and speedy... See more

Price

Customers report great satisfaction with the pricing, highlighting competitive costs and excellent value... See more

Service

Customers consistently note positive experiences with service, highlighting splendid products like nice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello everyone at Denner, I have bought throughout the seasons for years and worn and worn everything, but I’m returning two pink sweaters, one because the shade is very harsh and the second was a p... See more

Rated 5 out of 5 stars

Just bought the Zara sleeveless top in cherry. Lightweight and comfortable, not quite as soft as last year but still very wearable. Hope it softens after washing. Overal Denner styles have been ver... See more

Company replied

Rated 5 out of 5 stars

I have most of my wardrobe from Denner as it's the best cashmere I've ever had, and I love the generosity of its sizing as I am of a very advanced age and tall and not skinny and over the many years,... See more

Company replied

Rated 5 out of 5 stars

Beautiful jumper and just what I have wanted for a few years! I have several cashmere jumpers but this is a really good shape and colour ( alyssum white) It's creamy without being yellowy. Delivery se... See more

Company replied


Company details

  1. #77 of 252 best companies in Ladies' clothes shop
  2. #2 of 4 best companies in Knitwear manufacturer
  3. #90 of 236 best companies in Men's clothes shop

Written by the company

Rooted in conscious luxury and slow fashion, we embrace sustainable practices and the timeless beauty of natural fibres. Established in London in 1994, our collections are thoughtfully sourced and crafted in Mongolia, where tradition meets craftsmanship. Available worldwide, we invite you to experience a new standard of elegance, where quality and care are woven into every detail.


Contact info

Promotion box for Denner Cashmere

Denner Cashmere

Crafted conscious luxury cashmere with care in Mongolia since 1994

4.7

Excellent

TrustScore 4.5 out of 5

614 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(614)

219 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Delayed delivery

I would have given 5 stars but you missed NORTHERN IRELAND off the address, resulting in the parcel having to be redirected from somewhere, delaying delivery.

1 September 2025
Rated 1 out of 5 stars

Something has changed at Denner ...

The garment was in the sale, but it was not as advertised and no where near as good as my previous purchases from Denner. Quality was not as usual and sizing was WAY out. It had been around a long time and the very dented price label suggested that the price it had been sold at was not actually a sale price. Something has changed at Denner...A firm I could trust and was willing to spend money with is now one I am unlikely to purchase from again...

22 August 2025
Denner Cashmere logo

Reply from Denner Cashmere

Thank you for taking the time to share your feedback. We are very sorry to hear that your recent purchase did not meet your expectations.

Just to clarify for you and our customers reading here: all our online prices are always kept fully up to date on our website, and the sale prices shown are genuine reductions from the original retail price. Regarding sizing, as our garments are individually designed, the fit can vary slightly depending on the style – but we always aim to provide accurate product descriptions and measurements to help with selection.

Rated 5 out of 5 stars

Great service and beautiful products

I bought 2 cardigans online but found them slightly small. I phoned the company and they were willing to reserve two larger cardigans for me until I could return the original ones. I received the replacements within a week. They fit perfectly. The service was swift, friendly and efficient.

3 August 2025
Rated 1 out of 5 stars
Denner Cashmere logo

Reply from Denner Cashmere

Hello Customer

Thank you for your review. I just wanted to let you know that your order is already on the way. You can track it using the tracking number we sent to your email when the parcel was dispatched.

Please note that once the package has been collected by the courier, delivery times and updates are managed directly by them. While we don’t have control over the courier’s handling, we are always here to support you if you experience any issues or delays.

Thank you again for shopping with us, and we hope you enjoy your order when it arrives!

Best regards,

Rated 4 out of 5 stars

Very lovely trousers

I am very happy with the product. I hope they wear and wash well. There have been some issues but they have been sorted and so I’ve deleted previous review. There was never a problem with the item’s quality.

1 August 2025
Denner Cashmere logo

Reply from Denner Cashmere

Hello Customer

Thank you for your feedback and we’re very sorry to hear about your experience. We completely understand how frustrating this must have been for you.

According to our records, we have not yet received the return for this order. Once the item is received back at our warehouse, we will be able to process the remaining refund for your return shipping cost as promised.

Please rest assured that we take situations like this seriously, and we will resolve this for you as quickly as possible once the return is received. If you have tracking details for the parcel, kindly share them with us so we can look into this right away.

Best regards,

Rated 5 out of 5 stars

Easy care

Denner cashmere is not difficult to launder. I use the wool settings on my washing machine using a special wool and silk detergent. Then I use the wool finish setting on my tumble dryer (it takes 6 minutes). I finish by laying the jumper flat overnight on the clothes airer.

11 August 2025
Rated 5 out of 5 stars

Cashmere Cardigan

Easy to use website, everything is presented well. The cardigan/jacket I purchased arrived promptly and was just as described. Added bonus was the fantastic sale price.

1 August 2025
Rated 5 out of 5 stars

Happy shopping

I chose the garments I wanted on Sunday.They were delivered by Royal mail on Wednesday.
I tried them on in my own bedroom and was delighted with them
Excellent service and cashmere.

4 August 2025

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