Denny's Reviews 1,230

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the friendly and attentive staff, with many praising individual servers for their exceptional service and positive attitudes. Reviewers often mention that the service is prompt, efficient, and that staff members work well as a team. Many also appreciate the welcoming environment and the overall positive dining experience. The food is often described as delicious, hot, and fresh, contributing to a satisfying meal. However, some people were dissatisfied with rude staff interactions, including instances of unprofessional behavior. There are also complaints about the quality of the food, with some customers receiving cold, undercooked, or unappetizing meals. A few reviewers experienced long wait times for food and issues with drink refills or forgotten items.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising specific waitstaff for being sweet, funny,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the attentiveness and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the food as delicious, hot,... See more

Location

Customers consistently note ambiguous experiences with location, with many mentioning specific Denny's... See more

Product

Reviewers mention ambiguous feedback about product quality, with some expressing dissatisfaction with items... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been going to your Dennys in New Smyrna Beach and have always liked the great service and prices in New Smyrna Beach. For 33 years I have enjoyed the restaurant and the friendly waitstaff. La... See more

Rated 4 out of 5 stars

Our server, Wyatt, at the Moscow, Idaho restaurant, went above and beyond, despite being the only server on duty for most of our time there. He maintained a great attitude and did his best to make su... See more

Rated 4 out of 5 stars

DELIVERY MAN WALKED TO FRONT DOOR OF MY APARTMENT BUILDING WHERE I WAS WAITING!!! RECEIVED CALL FROM DOOR DASH 2:30PM AFTER I HAD FINISHED EATING!!! ***EXCELLENT USE OF GIFT CARD ON ***D... See more

Rated 5 out of 5 stars

They always have amazing customer service making customers comfortable and taken care of immediately. The cooks make the best food never fail it’s always delicious. We come here at least once every on... See more


Company details


Contact info

3.6

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Yana S at Dennys on Auburn Blvd in…

Yana S at Dennys on Auburn Blvd in Sacramento was excellent. My food was not as I ordered so really not happy with the food but Yana was helpful and very nice. The only reason I would come back would because of her. Dennys need to have healthier food on their menu though.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Everything was great here.

Everything was great here.. she was very busy but still did a excellent job with a smile on her face. Even making me laugh several times with her playful canter... I'll be back just because of her .... My burger was very good too..

3 February 2025
Unprompted review
Rated 3 out of 5 stars

I ate at Denny's today and had French…

I ate at Denny's today and had French toast I noticed when I was eating it there was something different about I I had some one else take it I wanted to see what they say they said this is garlic french toast I agreed I believe they made it on the wrong bread they did refund my money But maybe they should be more careful maybe it was a new kind of french toast but it's not for me

3 February 2025
Unprompted review
Rated 1 out of 5 stars

Denny’s used to be my favorite dinner…

Denny’s used to be my favorite dinner place in the world. Today was my last meal in Denny’s kitchen and I am done with it. After Covid 19 I was still thinking about the lowest point of the quality food and service. Locations such as International Drive and West Irlo Bronson Memorial Hwy are basically in the middle of the nowhere. The staff is very friendly and courteous but the food service is bad. I know that Dennys is a franchise and the restaurant must be follow by the operational guidelines therefore I would suggest to the TOP of the company to review the requirements for meat and poultry products because it’s not a coincidence that the company reviews are being lower than normal.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Maurice Williams

Thank you Maurice Williams for being our server today’s breakfast. It’s been awhile I had some hot hotcakes 🥰 Your attention and service was right on point, and friendly! A huge difference from our last visit last year.
Thank you!

19 January 2025
Unprompted review
Rated 5 out of 5 stars

Great experience loved it

We was in Midland tx and it was Great. Food was delicious our grandkids eat more than usual. Sarah our waitress did a very good. She checked on us multiple times to make sure we got everything. Great experience!!

11 January 2025
Unprompted review
Rated 5 out of 5 stars

We ate at Denny's #6844

We ate at Denny's #6844 On N. Dale Mabry Hwy in Tampa.
Food was very good BUT the highlight was Our server Cheryl C. she could not have been better, by far the best service we have had anywhere in a long long time.

7 January 2025
Unprompted review
Rated 5 out of 5 stars

Cold morning in Conway

Cold morning in Conway, AR. Hot breakfast. Scrambled eggs, wheat toast, and bacon cooked exactly to my request (so crisp it would break if dropped on the floor!). Yum. Good coffee. Frequent offers for refill or anything else I needed from Roxie. Manager (Mattie) came by w a smile and coffee refill offer also.
Clean bathrooms, clean tables, nice atmosphere. I did a little work after my meal while at my table and did not feel rushed to leave. Will be back!! Enjoyable.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent , courteous and professional service always! I am a regular at the Ridge Road, West Seneca, NY store…Ray Fisher

2 January 2025
Unprompted review
Rated 5 out of 5 stars

I had a little problem with the…

I had a little problem with the order..thing happen .the wife called ask for the manager..she did what a manager does took care of it with no problem.. and gave us back more than she has to...that's respect...thank u Rome manager

25 December 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been going to Dennys on store #…

I’ve been going to Dennys at store # 9551 on Mooney Visalia California for about a month now and the service is unbelievable thanks to Kat and her team for outstanding service a special thanks to Victoria and kayleen and her terrific job in seating everyone is a super nice cashier as well as to Yeraldyne too

13 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look