On holiday seeking emergency treatment for abcess. The last thing I wanted to do when phoning for help was speak to a robot! Eventually spoke to a lovely human who was super helpful and arranged an... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I just wanted to say a huge thank you to El Goldthorpe for how incredibly helpful she was. From the moment I spoke to El, she treated me with genuine empathy and understanding. She spoke to me... See more
Company replied
I was away from home and needing help because I had an abscess. Denplan provided excellent support and assistance from the start. Dental appointment arranged to suit me straight away. An exc... See more
Company replied
Absolutely superb, thank you Nicky and James. I called with an emergency at 10:30pm. Not only were Denplan responsive but incredibly kind too. As promised by Nicky, a dentist called me back. As p... See more
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Company details
About Denplan
Written by the company
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteContact info
United Kingdom
- denplan.co.uk
4.2
Great
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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If you're so sorry about keeping me…
If you're so sorry about keeping me waiting, why not employ more people to answer the phone instead of forcing us to use your useless AI system. This is my first experience of Denplan since subscribing - can't imagine I'll be staying long if this is the level of service!
8 September 2026
Unprompted review
Reply from Denplan
Hi Justin,
We're so very sorry to learn of the delays and difficulties you experienced contacting us, this is not how we wish for our customers to feel.
All customer feedback is extremely valuable to us, we would really value the opportunity to look into your experience and ensure we answer the queries you have.
To provide further information and enable us to look into your concerns, please kindly contact us at: DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
I’ve been paying into Denplan for my…
I’ve been paying into Denplan for my husband and I for 50 years. Nearly £1000 a year.
Today I tried to cancel. 3 hours later no help nothing but robots, no phone answered in spite of lengthy waits no human contact.
Don’t join pay as you go.
Since writing this I have got Denplans interest offering to deal with my concerns. I had already tried to contact via the fields they suggest to no avail & wont wast further time on it.
7 September 2026
Unprompted review
Reply from Denplan
Hi Vanessa,
Thank you for your longstanding loyalty, we're extremely sorry to learn of the difficulties you faced when trying to call us to discuss cancelling your plan.
We would like to look into your experience and address your concerns, to enable us to do so, please kindly contact us at: https://www.denplan.co.uk/patients/contact-us
Alternatively please send an email to: DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Please be assured, if you have raised your concerns recently, we will be in touch as soon as possible.
Kind regards,
Charlene
Denplan
Response to emergency
I was on holiday and needed an emergency dentist. Denplan quickly found a dentist who could see me within an hour. They were brilliant
4 September 2026
Unprompted review
Reply from Denplan
Hi Theresa,
We're very sorry to learn about your dental emergency while on holiday. But it's wonderful to know we were able to source you a prompt appointment and how pleased you are with the service provided by our Emergency Helpline Team.
Thank you for kindly taking the time to share your experience, we really appreciate your feedback.
Best wishes,
Charlene
Denplan
Needed to find out how I could find a…
Needed to find out how I could find a denplan practice who could help as our practice is closed, but getting past the useless AI took 5-10 minutes! I had a simple request to talk to a real person, but its responses were totally irrelevant. Obviously had its own script!
When I finally got to speak to a real person, I soon had an answer to my query & an appointment was made, which proved very successful - thank you. Still not sure what happens re payment - tried emailing, but reply must be done by AI as well as response showed no understanding of my query! Have, however, found Denplan an excellent choice over many years.
1 September 2026
Unprompted review
Reply from Denplan
Hi Jessica,
Thank you for sharing your feedback. We’re sorry to learn of the difficulties you experienced obtaining an answer to your queries and that your payment question remains unresolved.
We understand how disappointing this must have been. However, we are glad to hear that an advisor was able to support you and source an appointment.
We would like to look into your concerns, review your experience and clarify the payment arrangements. To enable us to do so please kindly contact us directly: DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
Brandon and Anna was very helpful
Brandon and Anna was very helpful. Had an issue and they were able to help me to resolve it efficiently. Thanks for the understanding and the prompt response in resolving the issue.
4 September 2026
Unprompted review
Reply from Denplan
Hi DW,
Thank you for your feedback, we're sorry to hear of the issue you experienced but it's great to know how pleased you are with the support provided and that we have resolved this for you.
All customer feedback is really important to us, should you like to provide any further information in relation to this or anything else, we would love to learn more. Please don't hesitate to contact us on: DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
10 out of 10 from me for 5 star…
10 out of 10 from me for 5 star service. I have been a patient for a few years and I have never claimed on the emergency over 40 miles from home before. Even private dentists were booked up and James on the Help line helped me source one the next day. My claim was also agreed and processed quickly. I’m a very happy customer and I would recommend joining the scheme to any of my friends and family. It’s times like these in emergencies when you find out how good or bad a company really are, and Denplan were brilliant!
20 August 2026
Unprompted review
Reply from Denplan
Hi Chris,
Thank you for your wonderful five-star review. We’re delighted to know how pleased you are with your experience contacting our Emergency Helpline team, and that James was able to source you an appointment.
It’s wonderful to know that our support made a real difference when you needed it most.
We’re also especially grateful for your longstanding loyalty over the past few years and for recommending Denplan to your friends and family.
Thank you again for taking the time to share your feedback, it was lovely to read.
Best wishes,
Charlene
Denplan
I just wanted to say a huge thank you…
I just wanted to say a huge thank you to El Goldthorpe for how incredibly helpful she was.
From the moment I spoke to El, she treated me with genuine empathy and understanding. She spoke to me like a human being rather than just another customer, which made such a difference and was really appreciated.
El took the time to listen, understand the situation and help me in such a kind and professional way. It’s rare to receive customer service that feels so personal and genuine.
Thank you so much, El – you were absolutely brilliant and a real credit to the team! ⭐️⭐️⭐️⭐️⭐️
1 September 2026
Unprompted review
Reply from Denplan
Hi Sarah,
Thank you for kindly taking the time to share your feedback, and lovely recognition of El.
It’s clear that the care she gave to your situation left a lasting impression, and we’re so pleased she was able to make the experience easier for you.
We're incredibly proud of El and all of our Emergency Helpline team, we’ll make sure your comments are shared with El and her manager.
Thank you again for taking the time to recognise a member of our team and for your wonderful 5 star review. Your feedback means lot to us and we're delighted to know how pleased you are with your experience and our service.
Best wishes,
Charlene
Denplan
How to pay twice?
My wife needed a crown 'cemented' back. Our Denplan dentist works one day a week in a practice in which (I believe) she is the only one operating Denplan. My wife was unavailable on the 'one day' & abroad on subsequent 'one days'.
The work was done by another in the practice : cost £97 paid by my wife.
No claim to Denplan is recognized.
Why do my wife and I pay Denplan £140 each month direct debt to care for our teeth?
27 August 2026
Unprompted review
Reply from Denplan
Hi Graham,
We are very sorry to learn of your disappointment, please kindly contact us so that we can investigate your concerns.
Please email us at: DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
Excellent service.
14 August 2026
Unprompted review
Reply from Denplan
Hi Michael,
Thank you for your feedback and for awarding us 5 stars.
Best wishes,
Charlene
Denplan
The site is so user friendly and the…
The site is so user friendly and the service is very efficient.
27 August 2026
Unprompted review
Reply from Denplan
Hi Jas,
We strive to make our site as user friendly as possible and it's great to hear that we have achieved this. Thanks also for awarding us with five stars.
Take care
Esther
Denplan
A dental emergency occurred whilst away…
A dental emergency occurred whilst away from home in England visiting family. Contacted Denplan who arranged an appointment for me the following morning with a local dental practice. Efficient, effective and easy service.
So glad I joined Denplan a number of years ago.
23 August 2026
Unprompted review
Reply from Denplan
Hi Isabell,
Many thanks for leaving us a lovely email regarding your recent emergency. I'm glad you found us to be efficient and effective.
Best wishes
Esther
Denplan
I had a minor dental emergency and…
I had a minor dental emergency and Denplan helped me to get seen by a dentist within 2 hours of phoning them, close by and explained everything clearly. Couldn’t be more grateful to them.
21 August 2026
Unprompted review
Reply from Denplan
Hello Scott,
Thank you so much for your lovely review and I'm pleased you were happy with the service you received following your emergency.
Take care
Esther
Denplan
Excellent customer service
I needed an urgent appointment when I was away from home. James from Denplan was fantastic, very understanding and kept me informed throughout. He found a dentist less than five minutes from where I was staying. Rang me back to make sure that I was able to make the appointment. Very impressed with the customer service and the care and empathy shown by James. Thank you very much.
20 August 2026
Unprompted review
Reply from Denplan
Hi Jane,
Thank you so much for taking the time to share your experience contacting our Emergency Helpline Team. We understand the worry and disruption that needing urgent dental treatment while away from home can cause.
We're delighted to know that James was able to source you a prompt, convenient appointment. It's wonderful to hear how informed you felt and how happy you are with the support you received.
Please be assured your kind words have been shared with James, and his manager.
Best wishes,
Charlene
Denplan
Having recently joined Denplan
Having recently joined Denplan, I have been very pleased and impressed with the whole service that has been provided.
1 August 2026
Unprompted review
Reply from Denplan
Hi Mr Arnold,
Welcome to Denplan, and thank you for kindly taking the time to share your feedback. We're delighted to know how pleased you are with our service.
Thanks again.
Best wishes,
Charlene
Denplan
I do like Denplan
I do like Denplan. It takes all the guesswork about how much you might have to pay on your next visit to the Dentists. I've had cause to ring them up in the past too, and they've been very helpful.
Unfortunately, my Dentist recently switched from Denplan to another provider - didn't ask permission, just said they were doing it and that was that. I therefore went in search for another Dentist that actually does Denplan. However, because we'd been off it for a couple of months, we've had to be reassessed and my costs have now gone up from £21 to £33 per month so I'm incredibly annoyed with my old Dentists (who I'd been with, and on Denplan with, for decades). Not down to Denplan, but it's a pity they don't have an option to return within 6 months at the same price plan. Not my fault my Dentists got taken over.
17 August 2026
Unprompted review
Reply from Denplan
Hi,
Thank you for bringing your concerns to our attention. While we are pleased to hear you have always been happy with our service. However, we are extremely sorry to learn of your experience and disappointment regarding your Denplan fees.
For our customers who have Denplan directly through their dentist, if they are dissatisfied with their registered practice and the service they have provided in any way, we recommend discussing their concerns with the dental practice directly.
This is because Denplan is a monthly budgeting scheme for which we act as an administrator, collecting your monthly payments and passing these to your registered dentist, whom your contract is with. It is the dental practice that set the fee’s.
If you put your concerns to them in writing they should respond to you within 14 days, and provide you with a copy of the practice’s in-house complaints procedure.
Saying this however, we'd like the opportunity to address your concerns and explain how your policy works in more detail. Please may we ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your full name, date of birth and post code, please also make reference to this review.
Kind regards,
Charlene
Denplan
Changing Denplan dentists a shambles
I have been with Denplan for 5 years but have left because changing Denplan dentists was just too difficult.
Their website listing Denplan dentists was out of date with practices listed no longer with the company.The one option I wanted gave me completely different instructions to the Denplan procedures
13 August 2026
Unprompted review
Reply from Denplan
Hi Howard,
Thank you for your review and for sharing your experience. We’re deeply sorry to hear that you found changing Denplan practices difficult and that the information available on our website was not as helpful or up to date as it should have been.
All customer feedback is extremely important to us and is a pinnacle consideration of our reviews. We would value the opportunity to investigate your experience.
To provide any further information and to enable us to address your concerns, please kindly contact us at : DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
I registered with Denplan 19/07/26 for…
I registered with Denplan 19/07/26 for the plan to start on 01/08/26. I received confirmation and the registration fee and monthly payment have both left my bank on 03/08/26. In the confirmation pack, Denplan said my chosen dental practice would get in touch with me but I haven’t heard anything. I went into the practice to see why I haven’t been contacted, they said they haven’t heard anything from Denplan and that I need to contact them. I’ve tried calling Denplan twice on separate occasions, both times the phones have been down for staff training. I submitted a contact us form on their website a week back and haven’t heard anything back. I try to call the dental practice I’ve chosen and their phone line says the practice is closed, so I have to go in to talk to them.
18 August 2026
Unprompted review
Reply from Denplan
Hi Oliver,
We are very sorry to learn of the difficulty you have experienced booking your first appointment and for the issues you have experienced contacting us.
We're deeply sorry for the delay of our reply to your recent contact with us, please be assured we will respond as soon as possible, thank you for your patience.
All customer feedback is extremely important to us and we would like to look into your concerns further. To enable us to do so, please kindly raise your concerns via reply from when we respond to your query or alternative email us at: DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
Great service
Quick response to a claim for emergency dental treatment whilst on holiday in the uk.The process was straight forward and a full refund was issued. Many thanks Denplan!
15 August 2026
Unprompted review
Reply from Denplan
Hi,
Thank you for your 5 star review, we're delighted to know how pleased you are with our service and your claiming experience.
Best wishes,
Charlene
Denplan
Easy to use impossible to get paid
Been with Denplan through work for a number of years only ever claimed examinations and always submitted just payment receipt with claim paid. Last claim wasn't paid as they wanted an itemised bill. This time I got an itemised statement submitted photo of it as printed by dentist. But not good enough it needs to be an itemised bill on a non amendable document. So now I need to waste more time contacting my dentist again to ask for the magic non amendable document which will probably be rejected as I'm not sure what a non amendable document format will be accepted. The example shows a pdf but with Adobe pro it's an amendable document so I'm lost for what they want. They have the statement and the receipt but still not good enough. Probably costs me more in tax as a benefit then I claim back. For the change in policy on what's being accepted it's more hassle then it's worth at the moment. I understand needing proof and ok you want an itemised bill even for the lowest fee payable at a dentist but for some people a photo is the easiest way to submit evidence.
12 August 2026
Unprompted review
Reply from Denplan
Hi Sam,
Thank you for your feedback. It's disappointing to know how unhappy you are with your recent claiming experience.
We would value the opportunity to review your claims journey and investigate your concerns.
To enable us to do so please kindly contact us directly, at DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
Denplan refused to reimburse in full a small out-of-hours fee
Denplan declined to reimburse in full a £95 out-of-hours consultation to obtain a prescription for a dental abscess. We have have been Denplan members for over 20 years and we feel this penny-pinching attitude is a sad reflection of how much of dentistry in the UK today has become motivated by profit. Very disappointing.
27 June 2026
Unprompted review
Reply from Denplan
Hi Jonathan,
We are very sorry to learn of your disappointment with Denplan, as with any insurance there are limitations to the cover provided as detailed within our terms and conditions.
All customer feedback is extremely valuable to us, and we would like the opportunity to investigate your concerns and experience.
To enable us to do so please kindly contact us directly, at DenplanCustomer.Relations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Denplan
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