Deramores Reviews 

Great Yarn, very responssive and efficient service. Already ordered a few times and was very stisfied. Reasonable prices and fast shipping to Israel.
I am very happy and will certainly order again

Good quality yarn ,brilliant prices especially deremores own brand. Quick and efficient service and delivery

Superb service from Deramores. I have now had 4 or 5 orders from them, all have been well wrapped and delivered very quickly. I have been impressed with the service I have received from the staff on the 2 occasions I have contacted them with queries. The quality of the wool is excellent and I certainly recommend them. Especially in these difficult times Well done to everyone and my sincere thanks. Will definitely be ordering more very soon.

Awful! I ordered a ball of yarn and the totally wrong one turned up. I can't get in touch with them via their website, Instagram or Facebook to arrange a swap for the right one. I've been trying for two weeks solid now.

I have been using Deramores since March'20.

Their wool is lovely, although their own baby yarn is thinner than a normal baby yarn but crochets up lovely.

Their customer service staff have always been very helpful.

Will definitely continue to use Deramores.

Customer service is non-existent. I recently bought yarn which shed “fluff” everywhere. So bad I had to stop the project. I sent an email which they acknowledged receipt of - then nothing. Two further emails have had no response whatever. Yet they have sent out a request for a review!!!
They have sold me yarn which is not fit for purpose and I shall never use them again

Amazing service, never had any issues, I have placed my orders with them and recommend them to everyone, delivery has always been good.

First of all I would like to say the the ladies in the customer service are extremely kind but because of the company policy that kindness doesn't help the customers at all. I ordered, paid next day delivery via DX (rubbish delivery company). Later I got an email, tracking number. And the next day I got an second email saying 'Your driver J... will be with you 8.57-10.57. I was happy with that waiting literally by the window because I needed the yarn that day for my small business. Suddenly i got another email saying 'Delivered!' I got nothing. First I called DX, they told me driver left the package some blue door with sticker on it and they had no idea what the was address he had gone. My door is grey colour, no sticker by the way. When I asked them to call the driver they said they couldn't, and i Had to contact deramores. I did, after couple of mails and paying nearly £7 for 0845 number to talk to customer service. They were very kind but after couple of days and tens of mails, no solution. On their last email, it got even more ridiculous. They told me they started an investigation with Dx, told them to find the package, retrieve it, and then 'if they could find' send it to me. Yes I am sure they could find it?!!! Driver had left the package an unknown place, took the photo and left.
As a good company, on that day I called them, they should have send another package to me again and solved their issue with DX on their spare time! In the meantime I lost my opportunity to make some money. And now It's weekend, there will be no response neither from DX nor from Deramores obviously. Disappointed, fuming and don't know what is going to happen. I know, their argument will be 'It's not our fault, it's DX's fault, so we have to find the missing package first' BUT now I am asking, as a customer who did nothing wrong, why am I paying the price??This is ridiculous! I paid £32.25 + phone calls, got nothing

Three weeks and still waiting for any communication from Deramores. They seem to find time to respond to bad reviews so I don’t understand why they can’t respond to emails. I suspect they will yet again tell me to telephone them but why should I. They should not be taking money from people when they cannot fulfil their order. This is one for legal recourse.

I have used Deramores for a while now and find their prices very competitive. I have used a lot of their own brand wool and although some of the colours have seemed slightly thinner than double knit as long as you allow for that you cannot go wrong with the price. I recently received a bag of 10 balls which unfortunately the glue had gone onto the wool. I got through on the webchat straight away and Jade replaced the wool I had to unwind from the balls no problem. Seemed a shame to send them all back and replace them when I only needed to unwind some yarn. She sent more than enough yarn to cover what I had lost. I have never had a problem with delivery from Deramores as some have said so maybe I'm just lucky. But certainly wouldn't go anywhere else for my yarn, unless they didn't stock what I wanted!

EDIT- I've updated the stars because the customer service I received, from Zoe and Lewis R in particular, since this review regarding these 2 orders has been great.

Terrible customer service!! I placed 2 separate orders on 1st January to the value of around £100. The first order I received had 4 balls of yarn that smelled terribly musty and had labels with mould on them! Completely unacceptable to be sent yarn in this condition! I emailed customer services and I had a very late reply, with no apology, saying that I could return them but only in a saleable condition!! They weren't sent to me in a saleable condition in the first place!! The second order had part of it missing as they had ran out of stock and they said they would send it ASAP. I emailed them 16 days ago to chase this up and have not heard a peep from them. I'm going to have to set up a claim through PayPal as I can't seem to get a response from them.

I have used Deramores many times and have been very pleased. Recently I bought some Deramores Studio yarn. I have never used this before but found it an excellent yarn for the price, with a great range of colours. The Soft is perfect for babies and the Studio DK antipilling holds a pattern well but is soft to the touch and therefore ideal for children’s knits. I shall certainly be looking at this for my future projects.

I ordered yarn for the first time from Deramores just before Christmas 2020. When my order arrived, it only contained two of the items I ordered. I emailed to find out what happened, and my email was received and replied to fairly quickly, with customer service saying a new order had been placed for the missing items. I reviewed the email announcing that the new order had been placed, and I saw one item was still missing. I emailed and was told the omission had been discovered and the item added to the order. I never received confirmation that the new order had been shipped. To date, I still have not received my items (mid February). I sent a few more follow up emails, with no response whatsoever, other than an automatic email response staying: Request received: Re: [Deramores.com] Re: Re: Deramores Order Number 1006027 | Your Order is Being Processed.

I am ordering from the U.S., and I understand that it will take longer to process and ship I overseas, but during the same week I placed my original order with Deramores, I ordered clothing from France and received my order in 10 days. I just hope I can recover the money I paid Deramores for the yarn I never received.
Follow up: Deramores replied to my Trustpilot post saying they reached out to me. As of 2/19, I have not been contacted to rectify the problem I reported. Automatic responses to my emails and complaints are not genuine interactions and offer no solutions.
Follow up: 3/4/21 I received an email on 2/24 from Deramores saying my order was being processed. I asked them for a list of items in my replacement order and found items were missing. I gave them my original order number so they had a reference of all that I had ordered. They replied that one of the items, two balls of Christmas red yarn, was no longer available, and I should expect a refund via PayPal (the method of payment I used to pay for my original order) within 24 hours. It is March 4th, and no refund has appeared. I have also not received the other items in my replacement order. I recommend if you are planning Christmas knitting for 2022, order now so you have some chance of getting your yarn in time. This is the worst service I have ever received from any company. Ever.

I was unable to access the information section in the downloaded pattern. Jade sent me the part I needed, accompanied by a very pleasant email.

I have shopped with deramores multiple times. Today I received my latest orders and unfortunately an item was missing. I contacted customer services and within less than half an hour my email had been responded to and a replacement item sent out to me at no cost to me. Cannot fault the service I received at all! Thank you!

Dreadful customer service. I would not recommend this company as they ignore any emails, telephone calls and send out random unusable dye lots and never address their failings. "SHOCKING ONLINE RETAILER" PLEASE AVOID AS THERE ARE PLENTY OF REPUTABLE KNITTING SITES THAT ACTUALLY VALUE YOUR CUSTOM. " I WOULD RECOMMEND KNITTING NETWORK UPDATED 21/3/21 SAME DYE LOTS GUARANTEED "

I recently ordered 2 mystery packs. They were both 90% the same between the 2 packs. I’m pretty disappointed in the colors as well. I know it’s a “mystery “ so ya get what ya get but I’m pretty disappointed.

Ordered nine balls of yarn for a cardigan, came as seven of one dyelot, one of another and one of a third dyelot! No communication as to if this would be OK, and they are significantly different tones. Most sites would check before doing this, so an expensive yarn that is pretty much useless is what I've got. Never again if I need a quantity of the same yarn.

Excellent service, always used Deramores a the service and staff always outstanding.
Highly recommend

Used Deramores a few times now and always been happy with the service.

Great prices, shipped quickly, great products.