Derbyshire Mental Health Services NHS Trust Reviews 

Personally, like many others, I loathe places such as Hartington Unit, Radbourne Unit and Carsington Unit and every unit.They are full of tramps and thieves.That's enough about the staff.

Shocking . Appointments cancelled half hour before due to take place. After 20 attempts still haven’t been seen. They should all be sacked and replaced with therapist who are in the job for all the right reasons

horrible
people

didn’t help with perinatal mental health referal

they’re refused my referal 3 times saying I had long standing issues that were there before pregnancy. They don’t think women with autism deserve help then??

AVOID

TODAY I GOT A CALL REGARDING MY DAUGHTER HAVING SERIOUS CHALLENGES REGARDING HER MENTAL HEALTH AND GUESS??.. WHAT THEY CANT FIND HER ON THE SYSTEM!! ( WHAT IN THE DISORGANISED, NON VERBAL, NON PROFESSIONAL, BACKWARDNESS IS GOING ON HERE??)
MY DOCTOR ONLY JUST REFERRED HER AGAIN 3 WEEKS AGO LOL. .AND TO TOP IT..
SHES BEEN ON THEIR SYSTEM SINCE LAST YEAR!
AND I WAS ONLY TOLD LAST WEEK BY THE STAFF MEMBER THAT HER APPOINTMENT ON NOV 18th 2025 WAS CANCELED DUE TO STAFF BEING OFF SICK😷..
WHICH I REPLIED " I DID NOT GET ANY NOTIFICATION OF ANYTHING PLUS MY CHILDS NEEDS STILL SHOULD BE MET "!
IM SOO DISGUSTED IVE NO WORDS.
APART FROM PARENTS ..'THE SYTEM WHOM WE PAY OUR TAXES TO DONT GIVE A .... AS LONG AS THEIR HOUSE HOLDS ARE OK HERE IN THE U.K' ( IM A UK CITIZEN BTW)
GEM .
LET US PREY FOR OUR KIDS WHICH ARE OUR FUTURE!
CAMHS = CANT ACTUALLY MANAGE HEALTH SUPPORT 🙄

Awful sadly. My daughter had lower level problems so I understand prioritising those with severe mental health issues however aprox 3-4 years we have been waiting during which time her important GCSE period has been and gone when some support would have been useful! We have given up.

Got on the cbt which I put every effort in, it was a year long course however the kicked me of the course due to still having suicidal tendencies and told me to go. That was it until I put a complaint in which was last just and he said he would bein touch with another course. I'm sure they don't care if they lose us as they would say, could not do anything about it

Was referred in November - still on waiting list 9months later. In July I rang them up saying I needed help asap, was told I’d be phoned back the next week. Two weeks later I’ve heard nothing

Don’t know how they can think that’s okay and leave people to cope by themselves when they’ve reached out

Just fob you off, dont care.

Receptionist is incompetent.

Would love to get in contact with the recent reviewers directly as thought it was just us going through this nightmare . I ve tried but cant seem to so Phil Ian etc please can you help any ideas as really need help with this situation Many Thanks ???

avoid this service, totally useless,they are not prepared and reckon they do not have a single person of the opposite gender to even sit with a client and talk to them, you would be better talking to a brick wall , no empathy what so ever

For decades I was verbally, emotionally abused by staff in psych hospitals, I never had paranoia until I’d been in one of those hospitals for 8 years. After that experience and other abuse and horrific trauma I’ve come under the care of Derbyshire CMHT. Their treatment of me, their manner, kindness, transparency, compassion, this alone has restored my faith in humanity, yes, I am ill still, though not always. But regardless, the Derbyshire CMHT and Radbourne unit in derby itself (except for the consultant) have all helped me with my healing, expectations of terrifying treatment have gone, and expectation of compassion and practical help now supercede it all, I now know that the majority of people are good people who just want to help. With the past 25 years of abuse in hospitals, as well as much of my childhood being abused, I thought I would never ever recover, but this CMHT is helping me have hope, expect positive help and guidance, and I genuinely feel I have a safety net in these beautiful people. Thank you all. (I’ve put a guessed date down but actually I’m referring to the last 6 or so years.)

Manager refused to provide support as I had lost all faith in the NHS. These people are not accountable to anyone and see themselves as troubled by patients rather than there to support,

They lack all the fundamental ethics you expect in healthcare, I particular at the management level.

Worse after. Got nowhere with the docs to complete they never read apparently for me after Id wrote? Nothing helped with their anxiety advice, again I told them what to write on their diagram. Pointless support. Public places to vent stress for other people to overhear. Had meltdowns when I got home, in a darker place after revealing my life. Horrible experience. Nothing personal towards the therapist, but the system was no help and I felt worse for the 12weeks

n spite of my GP writing the relevent part of the Trust concerned correspondences about the decaying decline of my mental health. This parasitic tax funded entity refuses to give me a simple screening for ADHD even when I met all the criteria at a preliminary test conducted by a GP nearly two years ago . The person who answered the phone said in gloating tone that it could take longer then that . No doubt the Consultants send their children to nice schools and many use tax funded wages to send their children to private schools. In cases where the offspring are euro divergent they are more likely to get the best help money can buy . They can also jump NHS cues and call in some markers when it comes to them and theirs, Unlike a child of a zero hour worker left to the miserable failures of institutions corrupted through the proxy of no accountability and no moral compass like this institution . Just think of it a child reliant on a increasingly corrupt NHS which can find endless sums of tax payers money to defend the indefensible like blood scandals and Nurse Libby will odds on still be at a point of disadvantage , when it comes time for a Consultants son to graduate university with a nice neat ADHD diagnosis to mitigate for his short falls on the way to a life time of well paid jobs with good terms.

The managers know that people with untreated ADHD are more likely to experience a massive amount of noise in their thoughts on a daily basis , problems leading a balanced and productive life , impairments with socio economic development ,( By the way all our parliamentary parties want to see that finished so that the poor and economically disadvantaged remain in life long
poverty quick sand. ) The election will not give Cambridge street the bolt up the rear it needs.. NHS Consultants and their well paid enablers of abuse will continue in the main unaccountable and unanswerable in any way to John Smith.
Elections are never revolutionary

Two years to get screened for ADHD is a disgrace . it's not that the NHS is poorly funded it is that the money gets spent on perks and other expenses to give the managers a sense of self prestige . The money that is actually dispensed into services for the client base the tax payer is little more then crumbs , just like the professional etiquette. The senior abusers of the NHS don't care whether you are suicidal at your wits end or completely impaired in your daily life through having all the symptoms and burdens which are ten fold with untreated ADHD/ They don't care about how it effects every aspect of a persons life and their engagement with the wider world . There are just appalling phone lines and non supportive support centres to hear your rants and greet you with detachment and disempowerment . A stop gap net . and dead end to set you back to square one of waiting for the mental health torture to end and it probably wont

with unscrupulous Consultants in the driving seat and not at all accountable to their share holders the tax payers. About as accountable to us as a drug lord is to a village he plunders from and charges the peasants extortion for the their mere existence.

I have had ADHD all my life but without a full diagnosis I can't legally claim it when it comes to problematic situations that can arise in every day situation I understand ADHD is protected characteristic but in this world where anyone that is not rich is expected to jump through hoops to get justice you need a full certified diagnosis to get proper medical help or use it in a relevant court case . In a nutshell I have no ultimate protection in the work place

Seeing the one star reviews I felt I had to leave my review although this is not something I would normally do in a public forum. I was under Derby City Crisis Team for several weeks recently while I was living temporarily in Derby. My experience was excellent and having had visits from a couple of different workers, I then had regular appointments with the same person. I won’t name him for professional reasons but just to say he was extremely patient and empathetic. I am a mental health nurse myself and he was the type of nurse I to strive to be. I was signposted to various services who contacted me shortly afterwards and though I decided not to use them I felt confident that they would have supported me. I know people have a very variable experience of services and there are many factors involved in this though I have to say that this team, along with the three other Crisis teams I have been supported by on my travels over the past year have been excellent. Of course services make mistakes and they should always strive to do their best and be held accountable. However, at the same time it has to be considered that, particularly in big cities they face a workload that is almost impossible to meet the needs of at times. Thanks

Derbyshire Mental Health Helpline and Support Service not fit for purpose uncaring unwilling to listen pics arguments staff inappropriate behavior and they come away from it unscathed and then when you make a complaint in there reply it's always in the best interest of the trust not the patient this review is final no correspondence will be entered into a copy can be found on your Twitter account

Dear me a bunch of people out to make you end your life. This is a a game to these people who can’t communicate with the Lower class, p3 helpline are evil they bully you breate instigate leave trauma and pain behind they hate foreigners and even talking to them about mental health they will attack you mentally . I reported them as they were instigated reactions and are not trained in mental health just answer calls like it’s a game to make you end your life complaints are not investigated and anyone who reports them, they use victimisation and get the police to arrest you saying it’s malicious which is ridiculous as they are bullying the mentally unwell, agency staff hired people clearly without training on mental health and if you try to tell them they are wrong for bullying people they will mentally abuse you . The bully the most vulnerable and talk about you lie about you and don’t understand mental health. All privileged people from privileged backgrounds paid to do nothing sit there and bully others .

Terrible service...they don't care one tiny bit

MDT making incorrect clinical decisions leading to suffering. Once made aware of the mistakes, they refuse to rectify them and thus resolving the issues they caused in the initial instance.

They lack responsiveness, flexibility to make / change decisions and they are not fit to practice.