DERTOUR Reviews 5,096

Travelling on antakya.The dertour representative was a liar. After investigating on our side we realised they charge DOUBLE price of the real prices and obliged us to buy extra activities to access some others and when we mentioned this they said this is the company policy. They think about their commissions not about the tourist confort. DONT BUY ANY EXTRA WITH THEM THEY LIE AND STEAL .

Nightmare of a company. Never booking with them or Check24 again. Highly suggest going with Booking.com or Expedia instead.

Very bad experience, don't do vacation on dertour

Very bad, please avoid this agency. With 5 days before our vacation they told us the hotel is overbooked and tried to move us to another hotel that worths less than what we booked.

Organization was great, had no issues. I enjoyed every bit of it. Wanted to extend for a week more from there, unfortunately the Offices were closed due to weekend. Great Experience. I will always book with this company. Thank you for making a stress free one.

As soon as we checked in late night at Labranda Riveria Hotel, we were taken aback by seeing our room. The hotel looks fantastic in the photos but in reality, its not that great. It is well maintained though.
Regarding our room, we were provided with a twin room (two separate beds for a couple). When I informed at the reception, he said, currently it is not possible and would check into it the next day.
By next day evening, the two beds were zipped together but did not provide us with a proper double room. It was very uncomfortable to sleep because neither of us could sleep on the zipped part and was hurting our back. Even after this, the bedspreads were from the two single beds. They were horizontally spread over the bed overlapping each other which was weird. We were provided with two single blankets instead of one double blanket. Upon several requests, finally we were provided with a double blanket.

Awful business, very unhelpful and sucks the fun out of everything

All worked exceptionally well. Friendly service, booking right as described and in a great hotel at good value price for a family hotel holiday in Switzerland. Will definitely be using DerTour again.

I had booked my 4th stay in the same hotel, this time unfortunately via DerTour. DerTour had described in the offer room of another category vs what they had provided in the booking code. Local representative, contacted by the Hotel was very rude, he told me that I haven’t booked anything directly from him and offered me nothing but to pay for the room upgrade to get the room as described in the offer. Hotel charged me 80 Euro per night, 800 Euro in total on top of what had originally paid. I’m the booking confirmation there is no room description, just a code that tells nothing for normal people. Also company doesn’t provide any contact details and do not respond via phone provided by aggregator platform (Check24).
On other three occasions, booked via other tour operators I got the room exactly as described without any problems.

P.S. Dear DerTour representative. I had submitted my complaint via the booking agency immediately. There was no any response on my complaint by the time I wrote my post here. One month later, still nobody had reached out to me via formal channels on this matter

Booking number from Slovakia: 190696658

Booked holiday of lifetime for myself, husband and 2 yea old son, to only experience the worst management of what the call emergency situation. Been treated without any human touch minute we arrived at airport, where we were informed flight is not going ahead, and been put into bus to travel 5 hours to another airport with no food etc offered, to arrived to plane and been mistreated by the crew, just took all the join and excitement of holiday we work so hard for and looked forward to. I could put so much detail in here, just it will be the longest review in history. NOT NICE COMPANY TO DEAL WITH - SLOVAK BRANCH. BE AWARE!!!!! Will never book trip with them again

Wow, I booked a flight and accommodation package recently with Der Tour via booking.com and received a lovely little package in the post with my itinerary and my rail pass + a nice wallet. Thank you for going above and beyond to make this a special and old fashioned experience. You’ve won me as a customer!

My experience with DerTour could not have been better. From booking my trip to Thailand to choosing my sightseeing tours locally and back home, I was personally looked after. I highly recommend the agency to all friends, family and anyone interested in a trip with absolutely no stress.

hello,
following your answer on truspilot you indicated that customer service refunded my money. it's wrong I have proof if needed
your services are still holding me back €256 for cancellation. while it was dertour who canceled for false arguments

Thieves, thieves, thieves!

I had made a reservation for an Austrian hotel on Penny-rejsen.de and I had cancelled the reservation within 24 hours prior arriving due the COVID-19 situation.
Somehow, Penny-rejesen.de gave to Detour.de all my bank account details and Detour took from my bank account an amount of 980 Euro amount without my authorization and no clear explanation.
We reported the company to the local authority and now will get them to court for false pertences.
We have never booked into the hotel, the hotel sale the room and they kept the money for themselves.
Answer: who should I contact when you don't provide any contact ???

Everything okay with the booking process and preparation of journey. We enjoyed the trip, thanks!

Warning for everbody before Dertour agency! We do not recommend buying a trip through these travel agency. One week before the departure for the holiday in Madeira - they sent us a notice of the canceled return flight, the day before the departure - the cancellation and two months after the missed holiday, they still did not return the money to us, nor do they communicate. We will resolve the issue through legal means. Be careful.

I booked tickets for Tokyo 2020 Olympics. When international spectators were banned, DerTour were one of the first Olympic ticket resellers (ATRs) to get in touch and offer a refund. The process was simple and the money landed in my account just a week-or-two later. With others I am facing a wait of many months.

I sympathise with everybody else who has a negative experience with DerTour, but I am thankful for their communication and speedy refund process. It would have been even better had the handling fee been refunded too, but at least I have had something resembling customer service from them, unlike many ATRs in other countries.

Very bad service. We booked an accomodation, got confirmed that everything was okay and 10mins later the accomodation wasn't free anymore. We called several times and they assured us that we could still book for an additional price of 25 euros per person. A lot of calls later everything was okay, but again they cancelled it some minutes later. Very bad service and you can't trust them. Don't use this site.

Booked a travel to Mallorca to 2500euro and suddenly they changed it t 4200euro. We have everything on writing, and they said it was a system failure. But they only gave us 2 options, accept the new price or cancel.

This is under al critique.