Derwent Living Reviews 

Amazing!! All done and dusted so quickly and easily.

The house is very good but still coming many things which the builders didnt put properly and need to repair them all the time as leaking shower through the ceiling on the bedroom under, leaking tap and many more. Otherwise everything is perfect

I am loving my new home.
Very clean, warm and a very friendly neighbourhood - I bet that is all good quality of life entails.

I was offered a house and moved in 4 days later, which was impressive! House was in very good condition and everything working as it should. Communication was fantastic during the application process and everyone was informative, friendly and helpful. All questions answered and I received emails and phone calls to update me on the process and progress of my application.
Rated 4 stars though because I was told i'd get a decorating voucher which I've not received and my emails to chase it aren't being responded to - appreciate covid-19 may be playing a part in this but its frustrating and a stark difference to the level of communication I had before moving in. There were also a few documents missing when I had my sign up appointment such as the rent increase paperwork that I was meant to sign and have a copy of - was told this would be posted out to me but it hasn't.

Although times are hard with Covid 19 , we are verybhapoy and blessed to have such a beautiful house x

Terrible customer service when a door handle broke and I got locked inside the house. No one came to repair or try to offer any help.

I’m absolutely over the moon with the property it’s perfect!

It's rubbish, the people you recommend us to have like British gas and seventrent water, are you mad there just robbing people like you

UK Mediation has worked with their tenant engagement team over the past 10 years to incorporate mediation into their customer experience. And, from my time with UK Mediation, I can say that Derwent Living has always been a pleasure to work with.

Their unique scheme, which sees tenants volunteer to resolve the disputes between other tenants, has previously won awards and has laid the way for other housing associations to follow suit. This initiative also goes to show how highly they value and invest in their residents' experiences.

And, in the process of working on this project, I have always found them to be very easy to work with. They communicate well, have an excellent professional attitude, and are proactive in what they do.

Really good, explained everything I needed to do to get set up in my/our new home. Only marked down as a few things got missed on hand over, but overall positive.

Derwent Living are a fantastic housing association. There housing officer went out of her way to get me my tenancy, and made sure to keep me updated on my application. Couldn’t rate them highly enough.

I Call 5 times need gas switch on nobody help me.

Very happy with my new home it’s beautiful very pleased

Just moved into our new build bungalow and we are really impressed with the thought that has gone into our new home.Derwent living have been amazing from start to finish, helpful every step of the way.We are so happy in our new home and the fact that my wife can use the new garden as she is disabled and the walk in shower is such an imense help.We couldn,t be happier.Thankyou Derwent Living.

Nothings to much trouble very helpful to me and I would highly recommend Derwent living to anyone

Been tenant since 2006 and repairs are only completed, to a poor standard and only after multiple phone calls and days wait for repair men who don’t show up.

Would not recommend this landlord.

There was a bit of a wait from the expected time of my new build home being ready due to pipe work, but I was kept up to date. Everybody that I spoke to on the phone was polite and understanding as I explained that I have autism so I did call regularly as I can struggle with waiting/not knowing information. The man who gave me my keys was very polite and informative and asked me if I needed any extra support which I thanked him for but declined. I was also given the choice of wether to pay my rent weekly or monthly in a way that suited me. My new home is beautiful and I love it! Thank you everybody.

Unsure on what rating to give!
Gone from being homeless to having a brand new stunning home!
Only issues are there’s not enough communication coming from the Derwent living team! As a young family being homeless for 4 months we were obviously sat by the phones constantly waiting for a call but found ourselves calling up to get the updates from them! Which is not very reassuring in our position!
We were always told at the end of calls or emails any questions call me *our case manager* whenever we called we were made to speak to someone else instead of being transferred! So having to explain our situation to another member of the team for them to understand why we are calling so regular! The process didn’t feel focused on our well being!
We were told on several occasions “we want you in just as much as you want to be in, because we are a letting agency and we are losing out on money” Being told this is quite disheartening considering our then current circumstance!

The viewing was rushed! Not much info was given to us such as we didn’t know how to work our thermostats! Wasn’t told who the current energy providers were! Wasn’t told about their not being any broadband lines running to the property which have been put in a month later after we made calls to open reach!

A neighbour has had a problem with a socket in her kitchen not working! She called Derwent living to be told to find an electrician on the building site to sort it because its not Derwents fault it’s the developers problem still!

So mixed reviews at the moment! Hopefully it turns round to a more positive side!

Good service all round, Friendly staff and good customer experience.